Primary Care Support England

Ophthalmic payments

PCSE’s ophthalmic payments service includes administrating monthly payments of GOS forms, processing Continuing Education and Training (CET) payments, deducting Local Optical Committee levies, and managing refunds to patients where appropriate.

Submitting GOS claim forms

Submitting GOS claim forms

1

Using submission headers

All opticians should have now received, and be using, the new tailored submission headers. Click here to see an example new header for GOS1, GOS3, GOS4, GOS6.

2

Sending your GOS forms to PCSE

All opticians should send GOS claim forms to the Customer Support Centre at:
Primary Care Support England
PO Box 350
Darlington
DL1 9QN

If you would like to courier forms to us, there is a separate address courier firms should use:
Capita Document & Information Services (PCSE)
Unit 1
Roundhouse Road
Faverdale Industrial Estate
Darlington
DL3 0UR

3

Queries on your payments

For any queries on payments, email us at PCSE.enquiries@nhs.net and put ‘Ophthalmic payment’ in the email subject line.

If you are emailing about an existing case, please can you include your case number in the email subject line, to allow us to automatically link your email to your original query. Please can you also include your Area Code – Optician Code (as per your GOS Batch Headers) in the body of your email, to help us clearly identify your practice.

 

FAQs

For a full list of FAQs, visit our help page.

Are there any changes to claim for submission dates?

Are there any changes to claim for submission dates?

There are no changes to claim form submission dates. Please see our list of claim form submission dates for each area.

 

What should I do with domiciliary notifications?

What should I do with domiciliary notifications?

Domiciliary notifications can be emailed (from an nhs.net email address or as an encrypted email from a non nhs.net email address), posted or faxed to us.  Contact details for all PCSE offices can be found on our contact us page.

Are there changes to the way GOS 3 and 4 forms are processed?

Are there changes to the way GOS 3 and 4 forms are processed?

Yes. PCSE has started to return to individual processing for GOS 3 and 4 forms.

This change will be rolled out in phases across the country. From February 2017, practices, certain areas will receive itemised statements for GOS3 and 4 claims, allowing for easier reconciliation. Download list of areas who will receive itemised statements for GOS3 and 4 claims.

The scheduled rollout of individual GOS3 and 4 entry is now being planned for other areas, and details will be communicated once finalised.

GOS 1 forms will continue to be batch processed for all areas as they have been historically.