An independent PCSE user satisfaction survey amongst service users is carried out every six months. The purpose of this survey is to provide a satisfaction rating for PCSE and to identity opportunities for improvement.
The June / July 2016 survey results, along with feedback from stakeholders and users, shows what we already know – many service users are experiencing a varied service.
The results are a clear reflection of the service during a period of large-scale service transition and change and given the pace and scale of this transformation during the survey period we would expect satisfaction levels to dip. However, we do recognise that these levels are lower than we expect.
The survey results reflect the differences between user groups, with GP Practices and High Street Optometrists, who have been most impacted by service changes, feeling less satisfied than Dental Practices and Community Pharmacies.
A summary report is available to download.
A summary report of the 2015 survey is available to download here.
*Prepared by Capita Surveys and Research (results August 2016)