NHS Logo



As part of our commitment to being a responsible business we are always looking for ways to promote sustainable business practice, in the way we work and in the services we provide to our customers and stakeholders.


Medical Records bags made from recycled material


Better for the environment

Our medical records movement service uses secure bags to transport patient records from practice to practice, ensuring continuity of patient care.

This new material being now being used is made of 50% recycled post-consumer material. This means more of the material is sustainable packaging and, as it also 40 micron, the savings are considerable, both in cost to the NHS and the environment.
CO2 savings mean that across all sizes that are used, some 5 tonnes less of material is made and shipped each year. The new material is robust and tried and tested and is a positive step to a reduction of polythene, without compromising on the important function these medical record bags are designed for.


Reducing the carbon footprint through online services


Less paper

Primary care support services used to rely heavily on the completion and submission of a variety of paper forms, completed either by hand or printed off, for Performer list applications and changes, Pension processes, ophthalmic payments, and market entry applications amongst others. 

PCSE Online offers electronic online services for primary care providers for performer list, ophthalmic payments and market entry processes, with GP payments and pensions coming in 2021. Less reliance on paper means fewer trees are felled for paper production. 


Less pollution

Reduced paper production means less impact on the environment during the manufacturing process. As processes are now online, there is no need for any paper to be submitted to PCSE, for example, ophthalmic claims were formerly posted, requiring transportation. This is no longer required, reducing harmful CO2 emissions into the air. 

Cessation of Lloyd George Envelope Provision


A step closer to a digital NHS - the Lloyd George envelope digitisation project

The Lloyd George envelope digitisation project aims to digitise the historic paper patient records held by practices. From January 2021, practices no longer receive a new paper Lloyd George envelope for a first time registration, such as a baby or new entrants to the NHS, as one part of the NHS digitisation project. 

As part of this project the way practices manage medical records for new patient registrations is changing, and the production and distribution of new patient paper Lloyd George envelopes ceased in January 2021.

The digitisation project will reduce the burden associated with the movement of paper records and free up space in practices that is currently used for storage of these records. At some practices, this may provide additional office or clinical room capacity, improving patient experience.

Not only will these changes help us to become one step closer to a digital NHS, it also has environmental benefits too. Both NHSEI and PCSE are committed to being responsible organisations and are working together to reduce our carbon footprint for the services we deliver.

This change will result in over 16 less tons of paper being produced and distributed across the country, which is the same weight as ten cars and equates to felling 200 trees!

Capita - Responsible Business


We create better outcomes

Capita's purpose is to create better outcomes, and as a business, they are doing this through a five-year responsible business strategy, across five themes: Operating responsibly, Youth skills and jobs, Digital inclusion, Inclusive workplace and Sustainable innovation. 

The company's real commitment to creating better outcomes for employees, clients, stakeholders and the communities within which it operates is demonstrated in its actions: To date, Capita has:

  • paid all UK employees a minimum of the Real Living Wage since April 2020
  • become the only FTSE-listed business to appoint two employees from its wider workforce to its board of directors
  • launched a supplier charter to ensure all interactions with suppliers – many of which are SMEs – conform to the highest standards of best practice, including prompt payment
  • agreed a pension deficit recovery plan to protect current and future retirement provision for Capita staff
  • significantly improved UK employees’ maternity, paternity and shared parental leave policies

Find out more at capita.com/responsible-business