NHS Logo


What we do

Through our services transformation programme we have moved many of our Primary Care Support services online, including: ordering medical supplies, tracking patient’s GP records, Performers List applications and Ophthalmic GOS payments. These services are now hosted on PCSE’s online platform, PCSE Online.

The launch of these online services is a key part of our work to digitally transform all the services we provide on behalf of NHS England and helps ensure that our customers experience streamlined, faster and more efficient services.

In a digital age our service users and patients have benefitted from these services moving online.



General Practice

GP Practices have a single, user friendly digital platform to easily manage their Primary Care support functions. Practices order medical supplies via PCSE Online, and this faster online service provides visibility and tracking, replacing the previous service which involved ordering via fax, phone, post and email.

A national courier network for transporting patient GP records enables records to be moved faster around the country with the additional functionality of being tracked. The courier also delivers practice's supplies.

GPs can update their Performer record electronically, providing visibility which helps when managing pension contributions, moving to a new practice or becoming a partner or locum.




For the Ophthalmic community we ensure that practictioners are able to practice by processing their applications to join the Performers List. We manage their Continuing Education Training claims each year and work closely with practices to improve how they are being paid. 

Opticians can now claim for NHS eye care electronically, making it easier to reconcile payments, providing more visibility on the easy to use system. Claims can be tracked from submission to payment. 




We ensure dental practitioners can provide NHS care to patients by processing their applications to join the Performers List. 

Dental practices use PCSE Online to order NHS stationery supplies, which are delivered via our national courier network.



The pharmaceutical community use our web-based option to submit, track and view application online. an initial application to open a new, to changing ownership to distance selling. From 31 March 2021 consolidation applications will be processed through our online system. 

Pharmacies order NHS stationery and supplies via PCSE Online.

Working together to improve Primary Care for all

As well as improving the service for end users these services also reduce our environmental impact Capita is committed to being a responsible business and have recently developed a responsible business strategy which defines the environmental, social, ethical and governance issues of importance to our business and society, and the actions we are taking to address them. By transforming these predominately paper-based services we are becoming a more responsible business.

Throughout the development and introduction of these new service we have been working collaboratively together with stakeholders and customers including NHS England and Improvement, British Medical Association, NHS Pensions, NHS Business Service Authority, British Dental Association, Association of British Dispensing Opticians, Federation of Dispensing Opticians, Royal College of Optometrists, Care commissioners, the Association of Independent Specialist Medical Accountants and many others, to make sure that users get the most out of our services.

You can find out more about our services via our YouTube channel here.