The Department of Health defines clinical governance as:
‘The framework through which organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in healthcare will flourish.’ (Department of Health)
The principles of clinical governance apply to all who provide or manage healthcare services and should be a core concern of and embedded in, any organisation working in these areas.
The PCSE clinical governance team
At PCSE clinical governance is seen as centrally important to our culture and to the way we deliver our services. Clinical governance principles and processes are used routinely to ensure that the support services we provide help the NHS deliver high quality primary care for patients, and to ensure that nothing we do harms peoples’ health.
The PCSE clinical governance team is made up of doctors and nurses, and is responsible for:
Find out more about the work of our Clinical Governance team with A day in the life of…
Marina Quick, Clinical Governance Lead
The Clinical Governance team includes myself and Dr Charles Young who work closely together on all PCSE clinical governance activities. We are also recruiting a team of external advisers who will advise us as necessary. My role is to be the go-to person for the full PCSE team for any possible clinical problems or questions, and to use my clinical and governance experience to help optimise PCSE clinical processes and resolve any problems that may arise
I need to be flexible and I doubt any two days will be the same, I can’t say I have a typical day yet…. I’ve begun work on several Clinical Governance focused activities including our education programme and incident management
Understanding all about PCSE and how I can support everyone to ensure we enhance and maintain our high service standards. I’ve identified that there are several general challenges for us all in PCSE such as the multitude of systems, the varied high number of stakeholders, and of course the significant impact we have on the health and wellbeing of all people
I think meeting with other colleagues in PCSE must be flagged as high points, everyone I have met has such passion and motivation, I feel really privileged to be working with such amazing people
Flexibility, Clinical knowledge and GRIT. But if you let me have more than three words I would say that our ability to spot clinical risk and help with optimising processes using our specialist skill, knowledge and experience is what makes us able to contribute to the work of PCSE in a critical and unique way
Dr. Charles Young, Chief Medical Officer
My background is as an emergency physician, and I still work one day each week (Thursdays), at St Thomas’ Hospital in London, looking after our patients and teaching the clinical teams. For the last 20 years I have spent most of my time working for commercial organisations which support or deliver healthcare in the UK and globally. I have been working for Capita for 4 years and for PCSE since March 2017. The Chief Medical Officer (CMO) role for PCSE is extremely interesting to me because of the national importance of PCSE in helping to provide primary care in England, and the amazing variety of activities the PCSE Team have to manage to achieve that. All of those activities in the end, help result in individual patients getting the care they need, when they need it and where they need it.
The Clinical Governance team comprises myself and Marina Quick, our Clinical Governance Lead, plus a team of external advisers. A small team, but perfectly formed!
My days are very varied – which is the way I like them! As well as working as CMO for PCSE, I am also CMO for another part of Capita (Healthcare Decisions) and Senior Medical Officer for the Capita Group overall. My days are always a mixture of all of those roles and I enjoy noticing where my different types of work overlap and where they can support each other. The range of different activities at Capita is truly amazing and presents great opportunities for different parts of our business to support each other.
The main challenges with being CMO for PCSE involve understanding the different service lines from a clinical, operational, and commercial perspective and working-out how those sets of requirements can be managed together to allow us to support excellent healthcare.
The real highlights of my role are meeting the broader team at PCSE and working with them to address challenges together and to drive improvements in what we do. Everywhere I go I have met people who want to make a difference, and are committed to the PCSE mission to provide services that underpin the NHS in delivering high quality primary care for patients
Happy, energetic, committed.
My phone – I travel a lot and work at many different sites and I want to keep in touch and be as accessible as possible.
I used to do a lot of ice-climbing and have spent many months climbing mountains in the Arctic.