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Clinical Governance at PCSE

The Department of Health defines clinical governance as:

‘The framework through which organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in healthcare will flourish’ (Department of Health)

The principles of clinical governance apply to all who provide or manage healthcare services and should be a core concern of and embedded in, any organisation working in these areas.

The PCSE clinical governance team

At PCSE clinical governance is seen as centrally important to our culture and to the way we deliver our services. Clinical governance principles and processes are used routinely to ensure that the support services we provide help the NHS deliver high quality primary care for patients, and to ensure that nothing we do harms peoples’ health.

The PCSE clinical governance team is made up of doctors and nurses, and is responsible for:

  • ensuring everyone in the PCSE team understands how important their work is to patients and carers
  • scrutinising all PCSE processes to ensure that they are safe, and to assess if they can be improved or made even safer
  • identifying problems before they happen and dealing with them quickly and efficiently if they do
  • working with the PCSE service transformation teams to help design even better and even more secure systems to drive the future of high quality primary care in England.