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Clinical Governance at PCSE

The Department of Health defines clinical governance as:

‘The framework through which organisations are accountable for continuously improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in healthcare will flourish.’ (Department of Health)

The principles of clinical governance apply to all who provide or manage healthcare services and should be a core concern of and embedded in, any organisation working in these areas.

The PCSE clinical governance team

At PCSE clinical governance is seen as centrally important to our culture and to the way we deliver our services. Clinical governance principles and processes are used routinely to ensure that the support services we provide help the NHS deliver high quality primary care for patients, and to ensure that nothing we do harms peoples’ health.

The PCSE clinical governance team is made up of doctors and nurses, and is responsible for:

  • ensuring everyone in the PCSE team understands how important their work is to patients and carers
  • scrutinising all PCSE processes to ensure that they are safe, and to assess if they can be improved or made even safer
  • identifying problems before they happen and dealing with them quickly and efficiently if they do
  • working with the PCSE service transformation teams to help design even better and even more secure systems to drive the future of high quality primary care in England.

 

 

Our people

 

Find out more about the work of our Clinical Governance team with A day in the life of…

Marina Quick, Clinical Governance Lead

  • I started in PCSE in September 2017

  • I’m a Registered Nurse, so please feel free to call me Nurse Quick! After spending 12 years in the NHS at the sharp end of care delivery I moved to an office job. I worked for Bupa Clinical Service for just over 12 years. I then worked for the General Medical Council (GMC), the UK regulator for Doctors. I was accountable for the assessment centre and testing of all Doctors, which included International Medical Graduates and Doctors under fitness to practice assessment. Clinical Governance has always been a key component of my work

  • The main reason I took the Clinical Governance Lead role in PCSE is because I believe I can make a difference

The Clinical Governance team includes myself and Dr Charles Young who work closely together on all PCSE clinical governance activities. We are also recruiting a team of external advisers who will advise us as necessary. My role is to be the go-to person for the full PCSE team for any possible clinical problems or questions, and to use my clinical and governance experience to help optimise PCSE clinical processes and resolve any problems that may arise

I need to be flexible and I doubt any two days will be the same, I can’t say I have a typical day yet…. I’ve begun work on several Clinical Governance focused activities including our education programme and incident management

Understanding all about PCSE and how I can support everyone to ensure we enhance and maintain our high service standards. I’ve identified that there are several general challenges for us all in PCSE such as the multitude of systems, the varied high number of stakeholders, and of course the significant impact we have on the health and wellbeing of all people

I think meeting with other colleagues in PCSE must be flagged as high points, everyone I have met has such passion and motivation, I feel really privileged to be working with such amazing people

Flexibility, Clinical knowledge and GRIT. But if you let me have more than three words I would say that our ability to spot clinical risk and help with optimising processes using our specialist skill, knowledge and experience is what makes us able to contribute to the work of PCSE in a critical and unique way

I can balance a spoon on the end of my nose, I am very much into club music and I shall be celebrating being on this this wonderful planet for half a century next year