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Communication and Engagement Team

The PCSE Communication and Engagement team exists to ensure our stakeholders and service users receive the right level of involvement with, and information from, PCSE to help us deliver high quality services now and through transformation.


The team is made up of five sub-teams who are focused on a specific customer group: GPs, Dentists, Opticians, Pharmacies and the Cervical Screening community. We will manage two-way feedback, handle escalations and kick-start intervention projects.

Further information about new ways of working with the Engagement Team has been included in our December bulletins. Please check back soon for more detail on each of the sub-teams:

  • GP engagement team
  • Screening engagement team
  • Dental engagement team
  • Optical engagement team
  • Pharmacy engagement team

Below are some of the events we have recently attended:

  • NHS LDC meeting (North West)
  • CCG Meeting (Wessex)
  • National Optical Conference
  • Specsavers Annual Seminar
  • National LMC Conference
  • Cervical Screening Programme Board (Cheshire & Merseyside)
  • NHS England Heads of Primary Care
  • Cervical Screening Programme Board (Norfolk)
  • Joint GP IT committee
  • LDC Officials Day
  • BMA Member Relations 
  • DDLMC Conference (Derby & Derbyshire)

The Engagement Team is available to attend regional forums, national events and other meetings to provide updates on changes and developments in PCSE. If you’d like a member of the team to attend a regional or national meeting, please contact us via pcse.event@nhs.net