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What's Changing?

Creating a more efficient customer-focused service

Through our services transformation programme we have moved many of our services online, including: Performer List applications, Market Entry applications and Ophthalmic GOS payments. This year, PCSE is introducing a digital service for submitting and reviewing payment and pension requests, which will provide users with a simpler, more efficient, and fully tracked payments and pensions administration service.

The support we offer ranges from key administrative and payment services, to managing supplies, performers list and market entry applications through to moving medical records. We do this and more for GPs, Dentists, Optometrists and Pharmacists as well as those working in the teams around them.

Our programme of improvement has streamlined processes and delivered several services to-date – read on to learn more about the next exciting developments coming soon.



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Transformation – the story so far

The upcoming transformation project for GPPP builds on the work we’ve been doing since PCSE launched in September 2015, to consistently improve the services we provide to primary care practices across England. In that time we’ve established:

  • an online portal that over 37,000 primary care providers use every day to access essential supplies
  • an end to end tracked courier service that moves over 6 million medical records every year
  • a standardised patient registrations service that processes over 6 million new patient registrations each year
  • a co-ordinated Performers List service that is deals with applications from over 8,000 new GPs, dentists and optometrists each year, as well as processing over 15,000 changes to performers details so that these lists are kept up to date.
  • a payments function that processes over £9 billion payments each year to primary care practitioners
  • a co-ordinated national service that ensures all services are delivered to the same standards across the country
  • a centralised Customer Support Centre that can support all customer queries
  • an online platform for ophthalmic claims to be processed, submitted, and payments reconciled through detailed statements
  • an online Performer List service for GPs, Optometrists and Dentists to apply to join and maintain their own Performer list record

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Market Entry

PCSE is responsible for processing market entry applications on behalf of NHS England.

Until now, Market Entry applications have been paper-based. In a digital-age we want to provide you with a more efficient way to submit and track your applications with our electronic services for Market Entry applications.

PCSE Online is a web-based option for submitting Market Entry applications. The pharmaceutical community can to:

  • Create a new application to join a pharmaceutical list
  • Save a new application to review and edit prior to submission
  • Check on the progress of an application

PCSE Online requires mandatory fields to be completed and presents error messages for missing information and prevents submission until all required fields are completed.

Contact the Pharmacy Engagement Team at pcse.marketentry@nhs.net to register for the online service - find out more on our Register page.

Learn more on our Market Entry page.

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GP Payments and Pensions (GPPP)

This year, PCSE is introducing a digital service for submitting and reviewing payment and pension requests, which will provide users with a simpler, more efficient, and fully tracked payments and pensions administration service.

Throughout the development and introduction of this new service we will continue to work together with our stakeholders and customers including NHS England, BMA, NHS Pensions, accountants, commissioners and GPs to make sure that the timing on the launch is appropriate. The new service is expected to launch in September this year.

Practice payments - We’re making it easier to submit, track and view payments. We are introducing an online system for submitting and approving your payment claims which will provide online validation and highlight any missing information which is likely to: reduce your workload when submitting information for payments, reduce the risk of error from manual re-entry and improve the accuracy of payments.

The new easy to use system will replace Open Exeter and the current existing paper forms. PCSE Online will allow easy multiple submissions for your payment claims.

When the system is launched your monthly statements will be on PCSE Online instead of using Open Exeter. The statement will include:

  • a breakdown of all payment claims
  • expected payment dates
  • pension deductions taken from practices
  • pension deductions for a member to-date

GP’s Pensions - Submitting and managing NHS Pensions for Type 1 and 2 Practitioners and Locums working in General Practice will be easier when using PCSE Online. We’ve designed a system that makes it easier to submit pension information and provides transparency which will enable users to track the progress of their information. This will also make it easier for members to check all their pension details are correct.

Practices will be able to manage information all in one place. They will be able to submit and update the following pension information:

  • type 1 annual certificate
  • estimate of pay and profit and view previous submissions
  • type 2 self-assessment form
  • opt in or opt out of a member’s scheme
  • notify PCSE of a salaried GP’s special leave
  • view and stop member’s Additional Voluntary Contribution (AVC)

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To stay updated on PCSE news, visit our News page.