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What's Changing?

Creating a more efficient customer-focused service

PCSE launched in September 2015, with the aim to create more efficient support services for NHS England - making administrative tasks faster and more efficient for users, standardising processes to ensure consistent service delivery across England, and ultimately, saving money for the NHS, that can be better used in the delivery of primary care services.

The support we offer ranges from key administrative and payment services, to managing supplies, performers list and market entry applications through to moving medical records. We do this and more for GPs, Dentists, Optometrists and Pharmacists as well as those working in the teams around them.

Our programme of improvement has streamlined processes and delivered several services to-date – read on to learn more about the next exciting developments coming soon.



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Performers Lists

PCSE is responsible for administering the National Performer Lists on behalf of NHS England. This includes managing the applications to join the Performers List as well as making any status changes for Performers on behalf of NHS England.

This year, we took this service online, introducing a new way to submit and tracking performer list applications.  All applications will be made through PCSE Online, instead of via a paper-based application form.

Ophthalmic performers were the first to access this new service on PCSE Online, which went live on 30th September 2019. Optometrists can now use the new system, instead of the current paper forms to:

  • Apply to join the Ophthalmic Performers list
  • Change personal details - name, address and telephone number
  • Change their local office
  • Change their status, for example pre-reg to fully qualified

Find out more on the Ophthalmic Performers List page.

Medical and Dental performers began to use the online Performers List service from the start of December. This fully online system completely replaces all current paper forms (NPL1, NPL2 and NPL3), letting GPs and dentists apply to join the National Performers List and to notify PCSE of any changes in circumstance, such as:

  • Change of local office 
  • Change of name, address or telephone number
  • Change of place of work
  • Change of Status/Role
  • 24 Hour Retirement (GPs only)

Practices will be able to register for PCSE Online, as soon as they receive a letter sent to the main contact. The letter contains an access code to allow User Administrator registration. The User Administrator uses PCSE Online to manage user access, dependant on an individual’s role.

GPs will receive an email, sent to their GMC registered email address, offering a quick and easy registration process for PCSE Online.

Dentists should also make sure that their email address is correct in Compass. Speak to your practice administrator for further information on keeping your contact details up to date ahead of go live at the start of December.

Keep up with the latest information on our Performers List page.

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Ophthalmic Payments

We have transformed the ophthalmic payment service in England - by taking it online. The new service went live nationally on 28 October 2019, offering a host of benefits by allowing opticians to complete and submit claim forms online.

PCSE Online is a web-based option for submitting GOS forms, where you log on to the secure area of the website with your unique username and password, select and complete the appropriate GOS form and submit for payment. Using PCSE Online will benefit your practice in the following ways:

  • Reduce your carbon footprint – electronic forms mean less paper
  • Reduce rejected claims – real time validation flags any errors/omission prior to submission submitted
  • More security – immediate submission in a secure system
  • Track your claim – real time status of a claim can be checked online at any time
  • More detailed statements – more information with the click of a button to improve reconciliation
  • Save time and money – less resource costs to manually process and post claims
  • The online ophthalmic payments service can be accessed in two ways, through PCSE Online and eGOS .

See our Ophthalmic Payments page for the most up to date information.

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Market Entry

PCSE is responsible for processing market entry applications on behalf of NHS England.

Until now, Market Entry applications have been paper-based. In a digital-age we want to provide you with a more efficient way to submit and track your applications. That's why we're introducing new, electronic services for Market Entry applications.

PCSE Online is a web-based option for submitting Market Entry applications. The pharmaceutical community will be able to:

  • Create a new application to join a pharmaceutical list
  • Save a new application to review and edit prior to submission
  • Check on the progress of an application

PCSE Online requires mandatory fields to be completed and presents error messages for missing information and prevents submission until all required fields are completed.

We have worked with a number of Body Corporates, who are the first to use the online service, as we went live with phase one of the solution in the week commencing 18th November 2019.

The Market Entry applications available to Body Corporates only in phase one are:

  • Change of ownership
  • Distance selling
  • Fitness to practice
  • Current needs
  • Future needs
  • Change of location in the same Health and Wellbeing Board

We will use their experiences and feedback to build on the launch of phase one, in preparation of the full roll out of all Market Entry application types to the whole Pharmacy community early in 2020.

If you are a Body Corporate only and you need to make an application, and you have not yet been contacted to register for the new online service, but would like to use it, please contact the Pharmacy Engagement Team at pcse.pharmacyengagement@nhs.net

If you are a sole trader or partnership, please follow the existing process, until early 2020, when the full PCSE Online Market Entry application service will be available to the whole Pharmacy community.

Find out more on our Market Entry page.

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GP Payments and Pensions (GPPP)

PCSE administers both payments and pensions for GP practices.

The types of payments dealt with by us range from global sum to drugs payments for prescribing and dispensing, from childhood immunisation to GP trainee payments and expenses, among others.

We manage GP pension processes ranging from opting out or in of the NHS Pension scheme to 24 Hour Retirement and from estimates of profit for principal partners, salaried GPs and non-clinical partners to determine their contributions and tier rate to processing year end actual profit certificates.

Our GPPP teams work with legacy IT systems and processes and our transformation plans for the GP Payments and Pensions service will improve the way we work, and how practices work with us:

  • IT systems will move online, offering fast, reliable and real-time processing of payments and pensions
  • Payment and pension documents can be uploaded directly into the system, removing unnecessary delays
  • The online system will check for any errors or missing information at the point of submission, improving accuracy
  • Easy to use IT system
  • The ability to track the progress of queries
  • Simplified reconciliation in PCSE Online

The transformed GPPP services are due to go live in Summer 2020. Read our News page for updates on progress for the GPPP transformation.

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Transformation – the story so far

The upcoming transformation projects listed above build on the work we’ve been doing since PCSE launched in September 2015, to consistently improve the services we provide to primary care practices across England. In that time we’ve established:

  • an online portal that over 37,000 primary care providers use every day to access essential supplies
  • an end to end tracked courier service that moves over 6 million medical records every year
  • a standardised patient registrations service that processes over 6 million new patient registrations each year
  • a co-ordinated Performers List service that is deals with applications from over 8,000 new GPs, dentists and optometrists each year, as well as processing over 15,000 changes to performers details so that these lists are kept up to date.
  • a payments function that processes over £9 billion payments each year to primary care practitioners
  • a co-ordinated national service that ensures all services are delivered to the same standards across the country
  • a centralised Customer Support Centre that can support all customer queries

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To stay updated on PCSE news, visit our News page.