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Transforming how we support you

Introducing electronic GOS submissions 

PCSE receives and manually processes almost 20 million paper GOS forms a year. In a digital-age we want to provide you with a more efficient way to submit, track and manage your claims. That's why we're introducing new, electronic services for ophthalmic payments.

PCSE Online is a web-based option for submitting GOS claims. 

  • Users can log on to the secure area of the PCSE website, select the appropriate GOS form and complete the necessary details. See the GOS1 Claim video below for a quick demo.
  • The claims will be validated in real time, meaning that any errors or omissions will be flagged up before the form can be submitted for payment.
  • This will result in fewer rejected claims and greater accuracy of payments.

PCSE Online will also allow users to see the status of claims and view statements at the click of a button, helping to reconcile payments more easily. See the Statements video below for a quick demo.

For more details about how the new electronic payments service will work on PCSE Online, take a look at our Ophthalmic Transformation FAQs.

eGOS is an option for optometrists who use Practice Management Systems (PMS).  PCSE is working with PMS providers who are developing their systems to enable GOS claims to be securely signed and submitted electronically. Your PMS provider will be in touch to advise when this update will be available for you to use.

A number of Early Adopters are already using the electronic solutions, the electronic services will launch fully 28 October 2019. You can find further information about our plans to modernise in our leaflet and watch our video to hear about the benefits.


The practices using the electronic solutions are producing GOS3 forms that have a new look Click here to see the new GOS3 Form example.



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