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COVID-19 PCSE Service Update


We understand the challenges that the COVID-19 outbreak places on Primary Care colleagues’ workloads and we want to keep you updated on what we are doing to support you during this time


We continue to work with NHS England to prioritise services so that we can make sure they run smoothly, avoiding disruption to front line Primary Care. These essential services are:


  • processing the monthly contractual payments to GP practices
  • uploading of monthly pharmacy payment files
  • processing and payment of GOS claims to Ophthalmic practices
  • delivering and fulfilling supplies orders such as needles, syringes, prescriptions and essential NHS forms
  • processing patient registrations and urgent medical record requests to ensure continued patient care
  • ensuring that performers are correctly registered on the Performer Lists for England and able to provide services to the NHS


Please note, as we focus on the above essential services during this time, it may take longer for us to process and resolve queries for other services.


PCSE will continue to work with NHS England to do everything we can to ensure practices are supported.


See our latest service updates

See COVID-19 related FAQs





Latest Government Guidance

For the latest Government guidance for Primary Care Contractors

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NHS Website Guidance

The NHS website has the most current advice and guidance on COVID-19.

Learn more

Message for Contractors

The NHS England Primary Care Commissioning Team have asked that contractors who have a COVID-19 related query to contact england.spocskh@nhs.net

Support for Primary Care Providers



GPs can visit the BMA website for support.

Find out more


Opticians can find support on the LOCSU website.

Find out more


Dentists can find support on the BDA website.

Find out more


Pharmacies can find support on the PSNC website.

Find out more

Service Updates


GP Payments

Good service

We appreciate how important it is to ensure payments to general practice are made on time, therefore we will be prioritising the uploading of contractual payments.

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GP Pensions

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We are processing all pensions, but are prioritising the following; all retirement, opt-in to the NHS Pension scheme, pension opt-out and death in service applications to ensure they are completed as quickly as possible.

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Market Entry

Good service

NHS England and NHS Improvement and Primary Care Support England suspended market entry applications from 25 March 2020 to allow staff who work on these tasks to be redeployed to functions which have higher priority during the current pandemic. 

As of 1 June 2020 it is expected that the full Market Entry function will be restored. However, it is likely that some applications will take longer than the current regulatory timescales to process as the Market Entry teams work through the backlog of applications.

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Medical Records

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We continue to work closely with NHS England to prioritise services, so that we can make sure they run smoothly, avoiding disruption to front line Primary Care, and we continue to operate a collection and delivery service of medical records to GP practices.

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Ophthalmic Payments

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We can confirm that we are continuing to process and pay GOS claims as normal. 

We are working with NHS England on contingency plans should this situation change to ensure payments can continue to be made.

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Open Exeter

Good service

PCSE is still supporting Open Exeter users with access control issues. To find more information, visit our dedicated Open Exeter page here. For any Open Exeter technical issues, such as what NHS organisations can or can't see in their system, please visit the NHS Digital Open Exeter for contact details.


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Performer Lists

Good service

Essential services are processing applications to join the performers list and ensuring that GPs are correctly registered on the Performers List and able to provide services to the NHS. Other services may take longer during this time.

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Practice Mergers and Closures

Good service

If a practice should need to close temporarily as a precaution against the spread of COVID-19, PCSE can support practices. For example, we can manage the movement of patient records and postpone deliveries of supplies.

In the first instance, practices should get in touch with their CCG to discuss options, and our supplies team will be happy to discuss possible actions. The team can be contacted via the online form available here.

Please note, we are unable to deliver to branch practices or personal addresses. See our FAQs for more information.

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Good service

Essential services for patient registrations are; processing of patient registrations, immediate (SAS and 8 day) removals and dealing with any messaging errors on the GP links between practices and PCSE to ensure that patient care can continue during this time. 

As we focus on these activities, other registration processes such as duplicates, adoptions, confusions and gender re-assignments may take longer to process.

List Reconciliation and Data Quality Checks on Patient Lists

To release as much capacity as possible back into General Practice patient facing activities, NHS England has instructed us to pause all routine list reconciliation and data quality checks. 

This does not include activities required to ensure new patient registrations are processed in a timely manner (for example responding to rejected registration queries or processing changes of identity such as adoptions), which are essential to ensure patients are registered and therefore able to access primary medical services.

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Good service

We continue to work closely with NHS England to prioritise services, so that we can make sure they run smoothly, avoiding disruption to front line Primary Care, therefore there is no need to panic buy.

These essential services include the delivery of supplies orders, such as needles, syringes, prescriptions and essential NHS forms. Other services, such as responding to queries, may take longer during this time.

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