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Common Enquiries

When a GP joins your practice, they should complete an NPL 3 form and submit to PCSE. Please see the Performers List page for further details on this process. When the Performer has received confirmation that the NPL form has been processed by PCSE and they are now attached to your practice, please complete and submit an Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay. Further information about completion and submission of estimates can be found here. Please ensure that the change has been confirmed to the Performer before submitting the Estimate to PCSE.

The Estimate must be used to provide PCSE with projected pensionable pay so that the monthly contributions deductions for GP’s and Non-Clinical Partners are as accurate as possible. This will reduce outstanding contributions at year end.

When a GP leaves your practice, they should complete an NPL 3 form and submit to PCSE. Please see the Performers List page for further details on this process. When the Performer has received confirmation that the NPL form has been processed by PCSE and they are no longer attached to your practice, please complete and submit an Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay. Further information about completion and submission of estimates can be found here. Please ensure that the change has been confirmed to the Performer before submitting the Estimate to PCSE.

The Estimate must be used to provide PCSE with projected pensionable pay so that the monthly contributions deductions for GP’s and Non-Clinical Partners are as accurate as possible. This will reduce outstanding contributions at year end.

Tracking labels are delivered to practices within three weeks from the deduction of the patient by the previous practice. If you haven’t received a label by this point, you can request a label on PCSE Online. Log in and click on ‘Track your records’. Click on ‘Request movement’ and complete the information requested. CitySprint will then deliver a label for the record in due course. Please ensure that you have allowed at least three weeks for the original label to arrive before requesting one on PCSE Online.

Please submit a new Estimate of Profit Form and upload this via the online enquiries form, selecting 'GP Pensions' as the subject enquiry type. Please include details of GPs affected.

If a practice changes ownership/provider and/or changes contract, the process is straightforward.

  • Notify the Performer Team at PCSE, by sending an email to pcse.performerlists@nhs.net, with a subject of Change of GP Practice Ownership/Provider
  • Submit a Change of Bank Account details form to notify the GP Payments Team 
    • Download the Change of Bank Account details form
    • Go to our online form
    • Select GP Payments as the enquiry category
    • Select GP Payments as the type of enquiry
    • Complete the online form and choose Change of practice bank details as the Payment Query type
    • Upload the Change of bank details form
    • Submit

Both teams will contact you directly if they need further information. 

Find out more about Change of Bank Account details.

 

The Performer List service is now accessed via PCSE Online. GPs are responsible for updating any changes to their entry on the Performers List, such as personal details and employment details, including number of sessions worked.

To update number of sessions worked:

  • Log in to PCSE Online and navigate to the Performers List home screen.
    Click on Employment Details in the left hand menu. Your current employment details will be displayed.
    You will be asked Are you starting at a new practice?, select No.
  • Please enter the amount of sessions, as a percentage, without including the % symbol. Level of commitment is shown as a percentage. 100% equals ten sessions per week (full time), 50% equals five sessions. Level of commitment cannot amount to more than 100%, even if working at multiple surgeries.
  • Click Submit to complete the change request.
  • A pop-up box will appear to prompt you to confirm the change request. Click OK to confirm, or Cancel to return to the previous screen.
  • Once you have submitted your change request, a Case ID will automatically be
    generated by the system. You should use this in any correspondence with PCSE
    regarding the change request.
  • You will receive a letter from PCSE when the change has been completed.

A user guide for performer management can be found here.