PCN and ICB user administrators for PCN payments will be responsible for managing user access within their organisation. This will mean user administrators will need to add new users, edit or deactivate user access using the user management tab.
If an organisation doesn’t have a user administrator they will need to complete the form available on the PCSE website.
PCSE recommend a minimum of two User Admins per PCN to cover unavailability, however, there is no limited number within PCSE Online.
If the PCN User Admin is unknown then this request can be sent to the PCSE User Registration team.
Please contact your PCN User Admin in the first instance who will be able to provide you with the required access. However, please contact PCSE if your PCN User Admin is not known or there are no longer any PCN User Admins within your PCN organisation.
Your commissioner who is on the Authorised Email List (AEL) aligned to ‘GP Payments – General’ will need to sign it and submit it to PCSE.
In order to request a PCN User Admin role, complete the form click here.
Once you have entered your username and password into PCSE Online you will only be presented with a new screen to select an organisation if you have access to more than one organisation (PCN or Practice organisations). If you only have access to only one PCN organisation, there won’t be an option to choose an organisation and you will be presented with the landing page.
When you have selected your PCN organisation you will only have access to your PCN role(s) at that PCN and not your Practice role(s). If you want to access your Practice role(s) then you will need to logout, login again and select the relevant Practice organisation to access those applicable role(s).
The issue is because you are trying to add users through the ‘Create New User’ functionality who already have an account within PCSE Online which is why you are getting an error message. To assign a PCN role(s) to a user through User Management please complete the following steps:
A PCN User Admin cannot update the phone number for a user via user management as this is not the correct path. Please contact the user and request that they complete the following actions prior to assigning a PCN role:
Please request for the user to close all internet browser windows, even those that aren’t accessing PCSE Online, open a new internet browser window and login to PCSE Online and the PCN Payments tile will now be visible.
The PCN User Admin role allows the user to assign PCN roles to themselves and others within their PCN organisation. If the PCN User Admin wants to access the PCN statements, they would apply the ‘PCN-Nominated Payee View’ role for each PCN they have access to and after this the PCN Payments tile will appear.
If you require access to PCN information as part of your day-to-day role then you will need to provide yourself with the relevant role, either:
Commissioners
Each ICB should have at least one ICB (PCN) User Approver within their organisation.
ICB (PCN) User Approver users are responsible for managing users in their organisation using the ‘User Management’ tab on PCSE Online. They will need to search for the user within their ICB and provide them with one of the following appropriate roles:
Important note: If you provide ICB (PCN) User Approver access to PCN colleagues they’ll be able to see all information for the ICB.
PCSE Online is mapped to ICBs and there is no PLACE mapping, this means PLACE colleagues will see info for all the ICB.
PCNs
ICBs have nominated PCN user administrators for PCN organisations.
These users will be able to provide access to PCN payments for other users within their organisation, including themselves.
PCN user administrator roles are applied at a PCN organisation level. This will allow the PCN user administrator to access and apply PCN Payments roles to only those users within their PCN Organisation.
PCN user administrators manage users by clicking on the ‘User Management’ tab on PCSE Online and search for the user within their organisation and provide them with one of the following appropriate roles:
Important note: when the PCN user logs in they need to select their PCN organisation and not the GP Practice.
The below tables demonstrates what each user has access to:
For ICBs and NHS Regions:
For Organisations that belong to a PCN:
Where feasible wet signatures should be obtained, however the below e-signature options are also acceptable:
Currently there is an interim process in place whereby Commissioners should provide updates to the contacts on the AEL for their ICB via england.SMT@nhs.net
Yes, your PCN role(s) will be made inactive if you do not login and access your PCN role(s) within 90 days.
The Performers List tile that is visible is standard functionality as this allows any user who already has access into PCSE Online to start an application to join the Performers List.
