Bagging and labelling records

Click to enlarge the image

You will receive a label when a patients health record has been requested from another practice because they have moved to that practice. You will receive the label via your normal scheduled CitySprint delivery.

You should receive your label within 3 weeks. If you have not received it in this time you will need to request a new label. Simply log in to your PCSE Online account and go to the records section, go to Manage Movements, Request Movement and enter the patient NHS number. The fields will auto populate with the patient details, choose the patient no longer registered from the reason for movement drop-down list and click submit. If the sections do not auto populate, you will need to manually add the details in to this section. 

If a tracking label is lost or damaged, or if you require additional labels to spread a patient’s records across multiple shipping bags, you can request them on PCSE Online. In the ‘records out’ section, click on the ‘ID’ number for the movement. A pop-up box will appear and you can then request the additional labels.

Please contact the Medical Records team using the PCSE Enquiries form. 

You can order more shipping bags via the Supplies section of PCSE Online by following these steps:

1. Log in to the PCSE Online and go to to the supplies section
2. Browse the catalogue or search for records bags
3. Select the size and quantity you require and add to your basket. The product codes are:

• CSA2 – Extra Large Bags
• CSA3 – Large Bags
• CSA4 – Regular Bags

4. Submit your order
5. Your bags will be delivered with your next courier delivery

Yes. If you can still attach the label to the bag, please try to use it. CitySprint will try to collect and scan the record. If they cannot scan it, they manual enter the long number on the label.

If you have a record or additional notes for a patient who is no longer registered at your practice, you can request a movement for these via PCSE Online. Please go to the ‘Request movement’ section of PCSE Online and complete the information required. A label for the record/additional notes movement will be delivered on your usual courier visit.

If you receive a record for a patient who is not registered at your practice, you can request a movement for these via PCSE Online. Please go to the ‘Request movement’ section of PCSE Online and complete the information required. A label for the record movement will be delivered on your usual courier visit.

Please contact us to assist you with this.