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CitySprint collection / delivery

CitySprint perform weekly collection and  deliveries to all practices. It is likely that they will collect the records during the next scheduled visit. If CitySprint do not arrive on the next scheduled collection / delivery date, please contact us.

There may be a number of reasons why CitySprint will not collect a record. Please ensure that:

  1. You have attached the correct, barcoded label to the shipping bag – you must not attach the left-hand shipping label that says ‘Affix to the medical record envelope if patient's details have changed'. If you have attached the wrong label to the bag, please attach the correct barcoded label on top.
  2. The bag is faulty – If the bag is faulty, remove the record and place it in a new shipping bag. If you have already attached the label to the faulty bag, dispose of it and order a new label via PCSE Online by following the instructions below:
    1. Log onto the PCSE Online and go to the Records section
    2. Go to Records out and click on the individual patient record you need to order a duplicate label for
    3. A pop up screen should appear where you can select the number of additional labels you require. Select the number and click
    4. Your labels will arrive with your next courier delivery
  3. If it is for any other reason, then please contact us.

PCSE are only able to deliver and collect from your Main Practice location. We are unable to deliver and collect records from a provider (for example a provider of off-site storage).

Your CitySprint collection / delivery will be once a week from / to your Main Practice. You can view which day CitySprint will collect / deliver to your Main Practice on the PCSE Online homepage.