The Welsh Primary Care Support Services (PCSS) has raised concerns regarding the transfer of patient records from GPs in England to GPs in Wales. It has come to light that some GPs in Wales are receiving incomplete paper medical records in the form of empty Lloyd George envelopes from GPs in England when their patients transfer. This leads to GPs in Wales needing to requesting additional information and not able to understand their new patients’ needs.
As you know, the GP2GP electronic patient records transfer system does not work for people moving from England to Wales. GPs are thereby reminded that when a patient has transferred to a GP in Wales and they receive a request to transfer their record, the Lloyd George envelope should contain the full printout of the electronic record and sent via the Primary Care Support England process (PCSE). GPs are advised to contact PCSE if they required support on the process.
The GP practice remains responsible for ensuring the transfer of patient records (electronic and paper Lloyd George notes) and confidential information to the GP in Wales, having full regard to confidentiality and data protection requirements, Records Management: NHS Code of Practice guidance, and any relevant guidance from the Health & Social Care Information Centre or the Information Commissioner's Office.”