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General record movement queries

Practices should use the new ‘Request Movement’ area of PCSE Online to request the movement of:

  1. Records for patients no longer registered at your practice
  2. Additional notes for a record you have already returned
  3. A record you were not expecting

You’ll be asked to enter the patient’s NHS number on PCSE Online. CitySprint will deliver a tracking label for the record movement with your usual records collections and delivery. You can then put the record in a shipping bag, affix the label, and leave for CitySprint to collect.