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Subject Access Requests

PCSE stores NHS GP medical records for people who are no longer registered with a GP, for example patients who move abroad or are registered with a private GP.

Primary Care Support England can only provide a copy of GP health records. Other parts of a patient’s health record may be held by hospitals, community or mental health trusts, as well as previous GP practices. We cannot provide access to these records, and you therefore may wish to apply separately to another health organisation.

Primary Care Support England does not store:

· X-rays/transparencies – these will remain with the relevant NHS trust
· digital records
· hospital records – apply to the NHS trust
· private clinic records – available from the clinic concerned.

Medical records are sent to PCSE from people’s registered GP Practice and should include information about:

  • medication
  • allergies
  • vaccinations
  • previous illnesses
  • test results
  • hospital discharge summaries
  • appointment letters
  • referral letters

Sometimes these records don’t always contain your full medical history.

PCSE can only provide you with the information we hold about you.

An unregistered patient can request a copy of their own record and so can someone acting on behalf of a patient, this could be a legal representative, a parent or a court order.

All applicants will need to provide some documents to be able to access the records.

 

For requests made under the Data Protection Act 1990, PCSE will process the access application within 28 days.

In certain circumstances, this may not be possible (for example, where the record cannot be traced, or is held by a third party storage provider outside of the control of PCSE.)

PCSE will update the applicant on likely timescales.

Your record may not always contain your full medical history.

Primary Care Support England can only provide a copy of GP health records. Other parts of a patient’s health record may be held by hospitals, community or mental health trusts, as well as previous GP practices. We cannot provide access to these records, and you therefore may wish to apply separately to another health organisation.

Primary Care Support England does not store:

· X-rays/transparencies – these will remain with the relevant NHS trust
· digital records
· hospital records – apply to the NHS trust
· private clinic records – available from the clinic concerned.

If there are missing years, please contact the GP Practice you were registered with during the period you are missing the information.