Please use the online form to request a copy of your batch header(s) by selecting the ‘Batch Header’ query type.
A PDF copy of the batch header(s) will be e-mailed to the e-mail address you have registered with PCSE. Please note this does not have to be an NHS.net account.
A copy of a statement can only be sent to an NHS.net e-mail account. If you do not have an NHS.net email we can send a paper statement to your postal address.
The GOS payment statement option on the online form should be used for requesting copies of missing statements only. If you have a query about a payment discrepancy on a statement that you have received or a missing payment please select the ‘GOS claim payment error’ option.
If the amount you have been paid differs to the amount you expected, firstly please check for any returned GOS claims.
Ensure the claims submitted met the cut-off date for payment.
If you are still unable to identify the discrepancy, then please submit an enquiry using the ‘GOS Payment Query’ option on the online form.
Contact your NHS England local office to request a contract application form. You will be sent the appropriate application form to complete.
Once a new GOS contract has been awarded NHS England will notify PCSE.
Once we receive this notification, tailored GOS headers are created and sent to the contractor to enable you to submit GOS claims.
If your practice has not yet registered to use PCSE Online to order supplies (GOS stationery) or to raise queries, please use the online enquiry form and select the option to ‘Register for PCSE Online’.
You will need to provide the details of the person in your organisation who you wish to be the Super User / Main contact.
Please provide the following details for the Super User / Main contact:
When the Super User / Main contact has received their login details they will be able to set up additional users in your practice with access to PCSE Online.
Claims are rejected if there is missing information or the mandatory fields are not correctly completed. Click here to view how to ‘Avoid Rejected GOS Claims’ and see best practice examples of how to complete different GOS types.
If your forms are rejected, they will be returned to you with a cover sheet explaining which section(s) are incomplete. Please amend and resubmit them to PCSE for processing and payment.
The preferred option for submitting domiciliary notifications, also referred to as Pre-Visit Notifications (PVNs), is via our dedicated PVN form which can be found on the Contact Us page.
Simply select 'Pre-Visit Notification' on the drop down menu of the Enquiry Form.
More details and FAQs about submitting PVNs can be found on our dedicated 'Notification of domiciliary visits' page.
As there isn't a tick box or space for Universal Credit on the current forms, if you have a GOS claim for a patient entitled to Universal Credit please clearly write 'Universal Credit' somewhere in the benefits section of the form.
Read more information about eligibility for free NHS eye tests and optical vouchers here.