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New online Ophthalmic Payments

Currently, PCSE Online is used by practices for ordering paper GOS forms. In future, PCSE Online will also be used for:

  • Submitting GOS claims
  • Tracing and tracking the status of claims
  • Viewing itemised statements

Users will log on to the secure area of the PCSE website with their individual username and password, select the appropriate GOS form and complete the necessary details.

The information for the online GOS forms will be the same as is currently required for the paper forms, but the electronic system will automatically validate each entry. Any missing information, errors or incomplete mandatory fields will be flagged up before a form can be submitted, significantly reducing the likelihood of claims being rejected and improving the accuracy of payments.

Regulations have been changed to allow GOS forms to be signed electronically by the patient, optometrist and contractor.

Users will log on to the secure area of the PCSE website with their individual username and password, select the appropriate GOS form and complete the necessary details.

The information for the online GOS forms will be the same as is currently required for the paper forms, but the electronic system will automatically validate each entry. Any missing information, errors or incomplete mandatory fields will be flagged up before a form can be submitted, significantly reducing the likelihood of claims being rejected and improving the accuracy of payments.

Regulations have been changed to allow GOS forms to be signed electronically by the patient, optometrist and contractor.

The new solution will be live from 28th October 2019 and will be rolled out to Ophthalmic contractors wanting to use this solution from this date. In order to use the PCSE Online claim submission solution, each contractor will be required to complete the User Registration process

GOS 1, 3, 4, 5 & 6 can be completed and submitted online. GOS 2 forms will remain paper-based and can still be ordered via the Supplies section of PCSE Online.

Pre-visit notifications and amendments for domiciliary visits can be completed and submitted online. Continuous Education & Training (CET) claims will be available online for the 2020 submission window.

Though it operates as a secure service, PCSE Online is accessible on most browsers, including Google Chrome, Internet Explorer, Firefox, Opera and Safari. It is recommended that you use the latest version of those browsers.

PCSE Online is web-based, so you will need to be connected to the internet. You can use PCSE Online on any computer device that has internet access, including laptops, tablets and desktop computers.

If there is a protracted issue with an internet connection or another reason access to the service is interrupted (such as a power cut), paper forms can still be submitted. Practices should hold a small stock of paper forms for contingency purposes.

Additional information on submitting claims, including user guides and video guides, can be found here and here.

Yes. There is a ‘save for later’ function so multiple forms for different patients can be completed in advance in preparation for the appointments. Early adopters of the system have found this really useful for future appointments.

However, signatures can only be captured when the patient is present as their signature is confirmation that the information provided is correct.

Regulations stipulate that patient must sign to confirm eligibility for a voucher at the time of ordering the glasses/contact lenses, rather than when the voucher is created and issued.

Patients, performers and contractors will be able to sign GOS claims electronically. This can be done:

  • By using a touch screen device, such as a PC, tablet or phone
  • By using a touchpad, mouse or other pen input device connected to a PC
  • Scanning a QR code with a touchscreen device and signing on the device

Quick Response Codes (QR codes) are barcodes that can be read using smartphones or tablets. The QR code is scanned using either the practice/store’s touchscreen device or a patient’s smartphone or tablet if they prefer. When the QR code is scanned it will provide a link to a signature screen. When the patient signs, an electronic copy of the signature will appear on the online form. (The signature will need to be provided within a limited timeframe (see below).

The signature capture is available for 5 minutes when a QR code has been scanned

If the signature capture has expired, you can click the “regenerate” button to open a new window.

Yes. This functionality is being built-in to PCSE Online.

Regulations stipulate that patient must sign to confirm eligibility for a voucher at the time of ordering the glasses/contact lenses, rather than when the voucher is created and issued.

There are currently no plans to change submission or payment dates.

The online forms are validated in real time which means they can be submitted closer to the payment date because you won’t have to allow time for posting/delivery and processing.

You can submit GOS forms on the same day you see a patient, and not wait to send them all at once.

You can track the status of claims by logging on to PCSE Online, selecting the Search for a claim option, which will then bring up all the claims submitted and the status of each one.

Statements will be available to view on PCSE Online. The electronic, monthly statements will be more detailed than the current paper versions, showing the name of the patient and the contractor’s transaction number.

No. A Performer must sign the GOS form declaration when the patient is present.

Users of the new e-payment services can print a copy of the GOS 3 voucher from PCSE Online to give to a patient. These vouchers appear different to current vouchers and include a unique reference number and authorisation code. Click here to see an example. It is acceptable for the voucher can be printed in black and white or full colour.

If a patient brings a GOS3 to you from a practice that is using the new e-payment services, the voucher will appear different to current vouchers and includes a unique reference number and authorisation code. Click here to see an example.

If your practice is using PCSE Online or eGOS you can search for a new style GOS3 electronically using the reference number and authorisation code. The GOS 3 claim process can then be continued on PCSE Online or eGOS. 

If your practice is not using PCSE Online or eGOS, the remainder of the GOS3 should be completed by hand and submitted with any other paper GOS3 forms as normal, with the appropriate batch header attached. It is acceptable for the GOS3 to be printed in black and white or full colour.

Please speak to your PMS provider or head office to find out more about their plans to roll out electronic payment solutions on their systems.

The existing GOS forms will be replaced in the new year with re-designed paper forms that use Optical Character Recognition (OCR), as is used for driving license and passport application forms.

To see What’s Changing, or to find out more about the online Ophthalmic Payments service visit the PCSE website