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Rejected Patient Registrations

Emails about rejected registrations are sent to the registered PCSE main contact at your GP practice. If you need to change your main contact details, please call the Customer Support Centre on 0333 014 2884.

Yes, you can change your registered PCSE main contact by calling our Customer Support Centre on 0333 014 2884

if you have already resubmitted the registration, please disregard the email from PCSE and from your Commissioner.

The rejected patient registration will be in a file on your clinical system, please contact your system supplier if you are unsure where the file is located. Once located you should be able to access the registration from here and make any amendments before resubmitting the registration.

If you cannot locate or edit the rejected registration will need to follow these next steps:

  • Approve the registration under high security, in order to do this you may need an NHS number. As the patient may not yet have been allocated an NHS number, especially if they are registering from outside of England or Wales you can use a dummy NHS number e.g. 999 999 9999.
  • Once approved, deduct the patient under high security so that they are showing as inactive
  • Proceed to re-registering the patient, adding in any additional information in the appropriate fields and removing the dummy NHS number

Once PCSE receive the registration we will either trace an NHS number or allocate and you will receive a notification on your clinical system.

When a registration has been rejected it is no longer visible on NHAIS and cannot be amended or processed by PCSE, therefore you will need to make the necessary amendments on your clinical system as explained in the email from us and resubmit a registration through the GP link. When you resubmit the registration with all the information required we will process and accept the registration.

Check that the practice code in the email subject line relates to the practice you work for. If this isn’t your practice you should check who the main contact is at your practice. If you need to update your main contact please contact our Customer support centre on 0333 014 2884.

If you do work at the practice, please do a full search on your clinical system for the patient using all the details provided in the email. If you still cannot trace the patient, please contact us using the online form  selecting ‘Registrations’ from the drop-down menu.