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Delivery of supplies

To track your order, please go to the Supplies page of PCSE Online and click Track Order. From the list, select the relevant order and check the order status.

Your CitySprint collection / delivery will be once a week from / to your practice. All practices should be getting a weekly collection service, with the number of records delivered increasing towards usual levels.

You can view which day CitySprint will collect / deliver to your Main Practice on the PCSE Online homepage.

If you’ve not had a collection of records from CitySprint, or if you’re experiencing an irregular service, please contact us.

You can view your weekly CitySprint delivery day on the PCSE Online homage. This should be the same day every week.

If you are experiencing problems with the courier delivery due to opening times, or you would like to update your opening times with us, please contact us.

To order supplies to be delivered to your branch practice:

  • Log in to PCSE Online
  • Start to type the name of the branch in the search box. When it appears, select it and click on 'update'
  • Click on 'Supplies'

When you place your order it will be delivered to your branch practice.

Collection and delivery of records will be to your main practice only.  The current NHAIS system identifies main practices and their branches under the same practice code and therefore, records can only be delivered to one site.

If you receive a delivery of supplies that has been delivered incorrectly to your practice, please complete our online form here or call our CSC on 0333 014 2884. PCSE will then arrange a collection of these items by CitySprint.