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General supplies enquiries

Dentist, GP’s, Opticians and Pharmacies will need to use PCSE Online for the following items:

  • Dentists; NHS prescriptions and secure and non-secure stationery,
  • GP Practices; stationery, prescription pads, needles and syringes,
  • Opticians; NHS forms and secure stationery,
  • Pharmacies; secure and non-secure NHS stationery and delivery of the hard copy drug tariff.

PCSE Online hosts the national catalogue of approved items. We’ll notify you via PCSE Online noticeboard when products are added, suspended or removed from the catalogue.  If there are items not included in the catalogue which you feel are essential for your practice, please email ENGLAND.SMTinfo@nhs.net.

You can make as many orders as you need. Orders received before the closing time for your next delivery should arrive on your next delivery (unless you are ordering personalised stationery – see below).

There are two ways of managing your basket through the portal:

  1. Submitting several baskets each week as you realise you need a supply. Please be aware that once an order has been submitted it cannot be cancelled.
  2. Adding supplies to our basket throughout the week and submitting in one go before the closing time for your next delivery.

If you need personalised stationery such as prescription pads, these will take apx. 3 weeks to be delivered as they need to be created.

You can see when your order is likely to be delivered by going to the Track Order page on the PCSE Online and viewing your estimated delivery date.

Personalised stationery such as prescription pads, are made to order so can take apx. 3 weeks from receiving the order.

You will not be charged for standard orders made using PCSE Online (see urgent orders FAQ for charges for urgent orders). We are committed to ensuring NHS England supplies are ordered responsibly and for this reason, prices for items are included to help you make an informed decision about what you need.

Urgent orders can be arranged on the PCSE Online.

If you need to order a supply urgently (before your next designated courier delivery), then you can do this as follows:

  1. Check the day of your next courier delivery. This can be found on the bottom right when you log into PCSE Online or on your supplies ordering page. If your delivery day is 2 or more days away, then an urgent delivery will arrive to you sooner.
  2. Add the supplies you require urgently to your basket as you would normally. Please note: personalised supplies such as prescription pads cannot be ordered using the urgent process as they need to be created.
  3. Select ‘urgent order’ at checkout. Confirm you are able to authorise an urgent order.

If you have received a defective item, please order a return via the Returns page on PCSE Online. You can then reorder the item from the supplies list following the normal process or ordering.

To organise a collection of the unwanted items, please go to the Returns page on the PCSE Online and request a collection. They will be collected on the next scheduled deliver day which can be found on the homepage of PCSE Online.

For GP Practices, if you are returning prescription stationery, please enter each range of prescription numbers you are sending back. This is important as it will be used for reconciliation and to track the movement of the prescription forms. You can also return unopened boxes of needles and syringes. Part used boxes of these products should be disposed of using you current arrangements for the disposal of ‘sharps’. Please wrap up and seal the products you are returning, but please do not put supplies items to be returned in the medical records shipping bags, as this will confuse the delivery system and introduce delays.

It is the responsibility of the of the practice to dispose of unused prescription pads confidentially.

Please inform your NHS Regional Team who will provide us with the details required.

Please speak to the Main Contact in your practice who will be able to set you up as a new user with the necessary access permissions to place orders. If the Main Contact has left the practice, please contact us.

If you receive any stock which is out of date, please contact us as soon as possible using our online enquiries form. Select 'Supplies' as the enquiry type and in the subject box please add 'Out of date supplies' and include the product code.

We will advise you on the next steps to take.