Dentist, GP’s, Opticians and Pharmacies will need to use PCSE Online for the following items:
PCSE Online hosts the national catalogue of approved items. We’ll notify you via PCSE Online noticeboard when products are added, suspended or removed from the catalogue.
Please speak to the practice User Administrator in your practice who will be able to set you up as a new user with the necessary access permissions to place orders. If the practice User Administrator has left the practice, please contact us.
You can make as many orders as you need. Orders received before the closing time for your next delivery should arrive on your next delivery (unless you are ordering personalised stationery – see below).
There are two ways of managing your basket through the portal:
If you need personalised stationery such as prescription pads, these will take apx. 3 weeks to be delivered as they need to be created.
You can see when your order is likely to be delivered by going to the Track Order page on the PCSE Online and viewing your estimated delivery date. Note: this is an estimate and not a guaranteed delivery date though CitySprint will endeavour to make it so.
Personalised stationery such as prescription pads, are made to order so can take apx. 3 weeks from receiving the order.
Urgent orders can be arranged on PCSE Online. Expection for urgent orders is delivery within 48 hours but this is not a guarantee.
If you need to order a supply urgently (before your next designated courier delivery), then you can do this as follows:
1.Check the day of your next courier delivery. This can be found on the bottom right when you log into PCSE Online or on your supplies ordering page. If your delivery day is 2 or more days away, then an urgent delivery will arrive to you sooner.
2.Add the supplies you require urgently to your basket as you would normally. Please note: personalised supplies such as prescription pads cannot be ordered using the urgent process as they need to be created.
3.Select ‘urgent order’ at checkout. Confirm you are able to authorise an urgent order.
To organise a collection of the unwanted items, please go to the Returns page on the PCSE Online and request a collection. They will be collected on the next scheduled deliver day which can be found on the homepage of PCSE Online.
For GP Practices, if you are returning prescription stationery, please enter each range of prescription numbers you are sending back. This is important as it will be used for reconciliation and to track the movement of the prescription forms. You can also return unopened boxes of needles and syringes. Part used boxes of these products should be disposed of using you current arrangements for the disposal of ‘sharps’. Please wrap up and seal the products you are returning, but please do not put supplies items to be returned in the medical records shipping bags, as this will confuse the delivery system and introduce delays.
It is the responsibility of the of the practice to dispose of unused prescription pads confidentially.
Please inform your NHS Regional Team who will provide us with the details required.
If you receive any stock which is out of date, please contact us as soon as possible using our online enquiries form. Select 'Supplies' as the enquiry type and in the subject box please add 'Out of date supplies' and include the product code.
We will advise you on the next steps to take.
You will need to get in touch with your local Controlled Drugs Accountable Officer (CDAO) and advise them of the change request. Once confirmation has been received that this has been verified and the address has been amended, an Order Form will then need to be completed. This is returned back to the email address highlighted on the Order Form, with a brief description that a change of address has taken place on the email.
Note, we are unable to place orders for CD pads if the delivery address does not match the address printed on them.