To place an order for supplies on the PCSE Online, please follow these steps:
You can track your orders in the Track Orders page.
Please check that you have submitted the order on the Track Orders page of the PCSE Online. If the order has been submitted, it will show as an active order. If it has not been submitted, you will still see the items in your basket. Please submit the order from the basket.
You will only see an order in PCSE Online twice if you have submitted an order containing the same items twice.
This is nothing to worry about. Some requests have to be separated because the item may need to be processed differently, depending on whether they are personalised or not. Personalised items are made to order, so it can take longer to fulfil these orders.
You can order personal prescription pads for GPs working in your practice via PCSE Online. If a GP isn’t currently showing in your list to select from, this could be because they’ve recently moved practice or they’re a new GP. If you need to order personal prescription pads for a GP not showing on your list, then please contact us. We’ll need the GP’s Prescribing Number to add them to your list.
If you are trying to order prescription pads for a GP
The name should appear automatically on the drop down list, as it is added as part of the process the Performer List team follow when they process the GP’s submitted NPL2 and 3 forms
However, if the name of the GP is not appearing in the drop down list, please contact the Performer List team. To do this go to www.pcse.england.nhs.uk/contact-us and select ‘Performers List’ from the drop-down menu. Complete the details requested, and in the message box, please state the reason for contacting the team. The team will then resolve the issue for you.
If you are trying to order prescription pads for a prescribing nurse:
First the practice should ensure their CCG has completed the notification form and that it has been sent to NHS Prescriptions (NHS BSA). The form required can be found at: https://www.nhsbsa.nhs.uk/ccgs-area-teams-and-other-providers/organisation-and-prescriber-changes/ccgs. If you require further information you can contact NHS BSA on 0191 2013 505 or alternatively contact your local CCG.
If the form has been completed and the nurse is still not visible in the drop down list for personalisation on PCSE Online, please contact the supplies team. To do this go to www.pcse.england.nhs.uk/contact-us and select ‘Supplies’ from the drop-down menu. Complete the details requested, and in the message box, please state the reason for contacting the team. The team will then resolve the issue for you.
There may be a number of reasons that you can not see an item in PCSE Online. Any changes to the catalogue are updated on the Supplies Noticeboard, which can be found on the Supplies page. Please see possible reasons below:
If you have opted in to receive a drug tariff catalogue and have not received it, please contact us using our online enquiries form. Select 'Supplies' from the drop down menu and complete the information requested.
All pharmacies were given the option to opt in to continue to receive the hard copy drug tariff in December 2018. Any pharmacies that did not inform PCSE of their wish to opt in will not receive a monthly hard copy.
In line with NHS England’s sustainable development strategy and commitment to make services available online where possible, we are encouraging pharmacies to make use of the online version of the Drug Tariff.
The online Drug Tariff is available to view on the NHS Business Services Authority website: www.nhsbsa.nhs.uk, providing timely access to the very latest information. The latest version is available three working days prior to the start of each month. You can also view any updates that have been made to the published version online.
Pharmacies can opt in or out of receiving the monthly hard copy of the drug tariff at any time. Please email email@example.com with the following information:
- Your name
- Your business name and address
- ODS/Practice code
(if you do not know this please contact the Exeter Helpdesk on 0300 3034 034
or E-mail: firstname.lastname@example.org)
Please state whether you are opting in or out.
If you are opting in please include information on any days you are not open and alternative delivery instructions for those days.
To receive a hard copy of the drug tariff next month, please inform us that you wish to opt in by 15th day of this month.
Unfortunately, it is not possible to amend or cancel an order once it has been submitted.
If you have placed orders through the PCSE Online previously, then please contact us to assist you with this issue.
If you have not previously placed an order through PCSE Online, you may not have the necessary permissions to raise orders. Please check with your Main Contact whether your role on PCSE Online has permission to place orders. If this is not the case, please ask someone with the correct permissions to place the order for you. If you require access to the supplies page, your Main Contact can do this for you.
Please check the scheduled delivery date shown in the portal. There could be a number of reasons that your order has not been delivered, please see below:
If you order has not arrived within the stated delivered dates, then please contact us.
If you’ve received part delivery of an order, the remainder of the order will be delivered once additional stock is available. Please don’t place an additional order via the portal for any items you’re waiting on, as this will result in excess quantities being delivered once the item is available.
There may be a number of reasons for why an item is missing from your order:
To order supplies for a particular site: