PCSE Logo
NHS Logo

Logging into PCSE Online

To login for the first time, you need to make sure you:

  • Have registered (see FAQs on registering for PCSE Online above for more information)
  • Have received an email to your registered email address, containing a link to create your new user account on PCSE Online. You should receive this within 3-5 working days of registering.

Once you have this email, click on the link in the email and follow the instructions to set up your user account and you’re ready to go.

To access the PCSE Online after you are set up, go to the login page.

If you are logging on for the first time, make sure you:

  • Have registered using your unique identifier (see FAQs on registering for PCSE Online below for more information)
  • Have received an email to your registered email address, containing a link to create your new user account on PCSE Online

Once you have this email, click on the link and follow the instructions to set up your user account.

When setting your password, you will need to make sure it contains at least one of each the following:

    • uppercase letter
    • lowercase letter
    • number
    • one of the following special characters: ! $ % ^ & * @ # ? –

As a reminder, if you’ve forgotten your PCSE Online password, or if you enter your password incorrectly up to four times, then please click on the ‘forgotten my details’ link under the password box on the PCSE Online login page. You’ll be asked to enter your email address and a password reset link will be emailed to you straight away. Entering your password incorrectly five times will lock your account. You then need to contact us to unlock your account.

If your login details are not working, try resetting your password by selecting Forgotten your login details on the PCSE Online login page. At the bottom of which page and follow the instructions on the page. If you receive an error message, it may mean that your account has been deactivated. Please contact us to activate it for you.

Your Main Contact should have created new user accounts for other members of your practice who will be able to access PCSE Online on your behalf. Please contact them and ask them to do this for you.

If the main contact has not set up any additional users and you require urgent supplies, please contact us.

The person who initially registered for PCSE Online will be your main contact and will be set up on PCSE Online as the Super User. If you have not yet registered, please refer to the question I am not registered on PCSE Online. How do I register?

The Main Contact in your Practice will be able to remove access to PCSE Online. Please speak to them so they can place the request via the PCSE Online in the ‘User Management’ section.

The Main Contact in your Practice will be able to set up additional users for your practice and branches by logging into the PCSE Online homepage, clicking on User Management, and selecting create new user. They must add the correct details for the new user, including email address, practice name and role. If the new user does have a mobile number, please use the practice landline with no spaces, or use the dummy number: 07111111111.

You can follow the normal registration process by filling out the details for the additional practice on our Register page. Please ensure that you use the additional practice Unique ID.

Please be advised that if you register using the same email address for multiple organisations, you will have ONE PCSE Online account and password, from which you will have access to all of these organisations. If you register with a different email address for multiple organisations, you will have different accounts for these practices.

If you work for multiple practices, you can use the portal to access the services for multiple practices. The main contact for each practice will need to add you as a new user for each practice. To do this, please follow the How can I set up additional portal users for my practice? steps above.

Please be advised that if you use the same email address for multiple organisations, you will have ONE portal account and password, from which you will have access to all of these organisations. If you use a different email address for multiple organisations, you will have different accounts for these practices.