Registering

If your organisation has not yet registered to use PCSE’s online services, please contact us by completing the online enquiry form and selecting the ‘Register for PCSE Online’ option on the enquiry type.

You will need to provide the details of the person in your organisation who you wish to be the Super User / Main contact.

Please provide the following details for the Super User / Main contact:

1. Name
2. Email address
3. Practice name
4. Practice address
5. Organisation code (Location ID for Dentists; Practice code for GP practices; Contractor number for Opticians; ODS number for Pharmacies)

When the Super User / Main contact has received their login details they will be able to set up additional users in your practice with access to PCSE Online

What is PCSE Online?

Currently, PCSE Online (which has also been referred to as the ‘PCSE Portal’) provides primary providers with a quick and easy way for ordering and tracking their NHS stationery.  GP practices can also use PCSE Online to track the status of in and out bound paper medical records and to transfer GMS3 forms.  

As part of the service transformation programme, PCSE Online will also give customers easier access to a wider range of services, including GP and Ophthalmic payments, performers lists changes and entry, and market entry applications. 

Please see the ‘What’s changing’ section of the website for updates on what’s happening and when around service transformation plans.

To set up new users on the portal, go to User Management in the PCSE Online and follow these steps:

1. Go to the User Management section of PCSE Online
2. Click on Create User
3. Enter the Title, Forename and Surname
4. Enter the new user’s email address, this will be used as the User Name and must be unique to the user
5. Enter one or both Telephone Number (which can be the practice telephone number) or a Mobile number
6. The practice should already be pre-selected
7. Tick on the role(s) you want the user to carry out
8. Click on Create User

We need to validate your information against our system for security purposes and to ensure that when we deliver supplies to your practice in future, we have the correct details.

You must register using a professional business email such as an nhs.net address.

We advise that you use the Main Contact mobile number, or the Practice landline. Please ensure that you do not leave any spaces between the numbers. If the portal does not accept this number, use the dummy number: 07111111111.

It can take 3-5 working days from receipt of your email to validate your practice. If you have not received an email with your log in details in this time, please check that the confirmation email has not been sent to your junk mail. This can sometimes occur due to email security restrictions.

If it has been longer than 5 working days since you registered, then please contact us.

For any organisation providing cervical screening services that is not a GP Practice (e.g. laboratory, colposcopy clinic, screening and immunisation team etc), please read these options about how add or amend the contacts you have registered with PCSE.

1. The main contact for the organisation can submit a request to update a contact via the online enquiry form.

• Simply go to the Contact Us page on the PCSE website
• Select ‘Screening – General Enquiry from the drop down menu under Enquiries
• When you are completing the online form, enter ‘Updated Contact Details’ in the ‘Type of Query’ field
• Under ‘Enquiry Details’ please provide the name(s) of the contact(s) that need updating.
• Submit the form to either add or remove contacts for the organisation

2. The main contact for the organisation can call the PCSE Customer Support Centre (CSC) to either add or remove contacts for the organisation.

The Customer Support Centre is open from 8:00-17:00, Monday to Friday.

Phone: 0333 014 2884

3. In addition, the PCSE Screening team will contact laboratories approximately every six months to ask them to provide the current contacts for their organisation and to confirm if there are any changes to be made. If there are, the main contact will be asked to update the information on a spreadsheet and return it to PCSE to be added/amended.