Our new Customer Support Centre opened 14 December 2015. Initially the centre is taking calls from service users of our Chelmsford, Derby, Huddersfield, Mansfield, Leeds and Yeovil PCSE offices. Any emails or post previously sent to these offices should now be directed to the Customer Support Centre.
Throughout 2016, calls to local PCSE offices will gradually be moved to the Customer Support Centre and by early 2017, it will become the single point of contact for all PCSE enquiries. We will be contacting service users to let them know when the changes are about to happen for them, and to give them all the contact details and information they need.
Over the years, primary care support services have been delivered by a range of suppliers and provided under local arrangements. Through a contract with Capita, NHS England is looking to introduce a number of national, standardised PCS services.
Not all PCS services are part of this contract with Capita, and some services will continue to be delivered by other organisations – including Commissioning Support Units, CCGs, NHS Shared Business Services and NHS Pensions.
To help service users understand who provides the services you are most interested in, NHS England has produced a summary of all PCS services and confirmed whether these are delivered by PCSE or another organisation. This summary can be found by on the NHS England website.