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Archive Year: 2016

June 2016 Relocating services delivered by our Reading, London, Devizes and Cornwall offices

As part of our plans for the future, PCSE is relocating the primary care support services currently delivered by our Reading, London (Kirk House and Stephenson House), and the former NHS SBS Devizes and Cornwall offices.

From 21 June 2016, customers who use these offices should contact our new Customer Support Centre for access to and for queries on primary care support services.  We have written out to service users of these offices to provide the new contact details. If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

March 2016 Update for Serco customers

On 1 April 2016, Primary Care Support England (PCSE) will take on responsibility for the primary care support services currently delivered by Serco.

Our priority is to ensure the safe and secure delivery of existing services, but we’ll also be introducing new arrangements to help us create national, consistent and easy to use services for all our customers. Please see our leaflet which sets out the changes you can expect to see.

How can I access primary care support services from 1st April 2016?

From 1 April 2016, Serco customers should contact the PCSE Customer Support Centre for access to, and for queries on all services.  We have written out to current Serco service users to provide the new contact details. If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

December 2016 GP Payments

Claims for premises rent, rates, and utility reimbursements

All claims for premises rent, rates, utility reimbursements and GP Retainers should now be sent directly to your Regional Local Team or CCG (if delegated) who will authorise the claim, and then instruct PCSE to make the payment via a payment schedule.

Claims for childhood immunisation

NHS England has confirmed that in line with existing SFE guidance, PCSE should not be processing manual childhood immunisation. Practices must submit details of all vaccinations via Open Exeter (NHAIS) on a quarterly basis. PCSE are then required to use NHAIS to calculate the payment.   It is important that vaccination lists are submitted before the cut-off date (i.e. the last day of the second month of the quarter in which the payment is due) or

PCSE will be unable to calculate the payment. For further information and details on how to submit vaccination lists via Open Exeter, please see the childhood immunisations guide.

NHS England has advised that any practice who misses the submission date should contact their Regional Local Team (RLT.) Payment would then be made at the RLTs discretion.

January 2016 GP Practices – your new fast and secure records movement service coming March 2016

We are changing how medical records are moved for all practices. New arrangements will include using one national courier firm to manage the movement of all medical records, and introducing an online portal where practices can track the movement of records.

A national record movement trial will start 8 February 2016. Shortly after the trial, we will roll out the new process to all practices in England. Find out more about our new medical records service.

January 2016 Your new quick and easy supplies management service

In March 2016, we will change the way GP Practices, Dentists, Opticians and Pharmacies order supplies from us, and how these orders are fulfilled and tracked. A new portal will provide you with a quick and easy means of ordering NHS stationery, pre-printed forms (such as Prescription pads and GOS forms), needles and syringes. Find out more about our new Supplies services.

April 2016 Medical records movement update

In March 2016, PCSE began to introduce the new medical records movement process for GP practices. This is moving from a service that varied hugely across the country to a standardised process for every practice. We are introducing the new process in phases.  Regular updates on how this new service is being implemented are posted here.

July 2016 Relocating services delivered by local PCSE offices

On 21 July, services will relocate from our Surbiton and former NHS SBS Derby, Ferndown and Gloucester offices. On 18 August, services will relocate from our Bristol, Darlington and Hull offices. Visit our contacts page to find the new contact details to use.

October 2016 Planned changes to some CitySprint routes

Starting from this week (31 October 2016) some of the CitySprint medical records collection / delivery and supplies delivery routes have changed.

 

If there is a change to your collection / delivery day, or if you have moved from a morning to an afternoon slot or vice versa, you will have received an email or letter notifying you of the changes.

 

We have reviewed practice opening hours with NHS choices when setting the new routes. If your practice is closed on your new allocated day / time, or if you have any queries on the change, please email pcse.routechanges@nhs.net.

 

These route changes will help address the issues that some practices have experienced due to them being closed when the CitySprint collection/deliveries take place. We have also considerably reduced the number of practices visited on some routes to ensure that all practices receive a regular weekly records collections / delivery and supplies delivery service.

 

The advantage to practices will be a more reliable and consistent service, allowing for greater flexibility to respond to urgent requests.


We have reviewed practice opening hours with NHS choices when setting the new routes.

June 2016 Supplies – improvements made to PCSE Online

PCSE Online houses the new national catalogue of approved items – including stationery, prescriptions pads, needles and syringes.

In response to customer feedback, we’ve recently updated the catalogue to improve the description of items, and refined unit quantities to ensure more appropriate amounts are provided. Our customers can login to PCSE Online here.

PCSE only supply items included in this catalogue. Your practice should continue to source any other items through existing arrangements.

October 2016 Medical Record Envelopes (MREs) for first time (outside of the West Yorkshire pilot)

The distribution of MREs for patients registering with a GP practice for the first time (i.e. babies and new entrants to the NHS) will recommence shortly.  PCSE will also send a confirmation letter of registration directly to the patient’s home address.

Practices will receive MREs for patients registered since March 2016 in a separate drop off to their normal records collection and delivery.  You’ll then start receiving new MREs on a regular basis, as part of your usual CitySprint records collection and delivery. Further information will be provided shortly.

October 2016 Improvements to the tracking labels (update for practices in the West Yorkshire pilot)

Practices in the pilot area have fed back that they wanted a solution for updating patient information on the front of the Medical Record Envelopes (MREs.) As of week commencing 17 October, we’re changing the tracking labels to enable them to peel off any updated patient information and attach it to the MRE. The current label text “DO NOT ATTACH TO BAG” will be replaced with “May be attached to Lloyd George Envelope”

West Yorkshire pilot practices also fed back that they would rather the tracking labels be provided in alphabetical order of patient last name rather than by deduction date.  As of week commencing 17 October, you’ll start seeing tracking labels being delivered alphabetically for easier handling.

October 2016 Updated supplies returns process

If for any reason you need to return items, this can be managed by clicking on the Returns link in the PCSE portal.

Previously, there was only the option to return either unopened needles and syringes or prescription pads. We’ve introduced an additional category ‘other’ in the ‘returns type’ drop down section in the portal, so other types of items can be returned.

Once you submit the request for a return, CitySprint will arrange for the collection on one of your regular delivery days. You don’t have to do anything else once the items have been collected. 

October 2016 GP registrar reimbursements

We’re aware there have been some delays in reimbursement of salaries and / or training grants in certain areas.  This is as a result of gaps in the data we’ve received and due to the high volume of individual queries.

PCSE continues to make urgent payments to practices awaiting salary reimbursements where required (including back-pay calculations) and we expect to complete these in time for scheduled registrar payment runs in October. NET team representatives will be in contact with individual practices where there are gaps in information we hold in order to complete this activity.   If you have any questions regarding outstanding registrar salary reimbursements, please contact your local NET representative

July 2016 Performers Lists Applications

As we approach the busiest time of year for applications, a quick reference guide to the process has been produced for trainees applying to join a list, including the timelines they need to be aware of. Routine trainee applications take approximately 12 weeks to process from start to finish.

July 2016 Screening Update

NHS Breast Screening Units will take over responsibility for the breast screening administration functions currently provide by PCSE when the Breast Screening Select (BS-S) system goes live. This is scheduled to be by 1 August 2016. The BS-S implementation team are communicating with BSUs and other stakeholders to manage the transitions.  If you’d like to know more, please contact: mat.jordan@phe.gov.uk. PCSE will continue to deliver the cervical screening administration support service. Visit our Cervical Screening page for more information.

May 2016 Relocating services delivered by our Doncaster, Liverpool, Maidstone, York offices

As part of our plans for the future, PCSE is relocating the primary care support services currently delivered by our Doncaster, Liverpool, Maidstone and York offices.

From 19 May 2016, service users who use these offices should contact our new Customer Support Centre for access to, and for queries on primary care support services.  We have written out to service users of these offices to provide the new contact details.  If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

April 2016 Supplies portal update

The new online supplies portal is up and running. The portal provides GP Practices, Dentists, Opticians and Pharmacies with an easy way for ordering and tracking supplies, including NHS stationery, pre-printed forms (such as Prescription pads and GOS forms), needles and syringes.

We would encourage any practice who has not registered for the online service to do so. The FAQ section (link to; http://pcse.england.nhs.uk/help/) provides information on how you can register your practice. If you need support with registering or accessing the portal, please email PCSE.enquiries@nhs.net and put ‘Portal registration support needed’ in the subject the line.

April 2016 Relocating services delivered by our Walsall office

In April 2016, we are relocating the services currently delivered by our Walsall PCSE office. Our Walsall office delivers:

  • Medical records movement
  • Performer list application management
  • Pharmacy Market Entry
  • Registrations
  • Supplies management

From 25 April, customers of the Walsall office should contact the new Customer Support Centre for access to, and for queries on these services.  We have written out to customers of our Walsall office to provide the new contact details.  If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

March 2016 Relocating services delivered by our Bridgwater and Chester office

As part of our plans for the future, Primary Care Support England (PCSE) is relocating all the services currently delivered by our Bridgewater and Chester offices.

From 17 March 2016, service users who used the Bridgwater and Chester offices should contact our new Customer Support Centre for access to, and for queries on our services.  We have written out to service users of these offices to provide the new contact details.  If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

March 2016 Update for NHS SBS customers

On 1 April 2016, Primary Care Support England (PCSE) will take on responsibility for the primary care support services currently delivered by NHS SBS.

Our priority is to ensure the safe and secure delivery of existing services, but we’ll also be introducing new arrangements to help us create national, consistent and easy to use services for all our customers.  Please see our leaflet which sets out the changes you can expect to see.

How can I access primary care support services from 1st April?

For the majority of services, customers should continue using existing contact details for now. Calls will be moved in stages to the PCSE Customer Support Centre, so by early 2017 it will become the single point of contact for all customer queries.  We will keep you up to date on any changes to contacts.

Exceptions to the above:

  • Ophthalmic payments
    From 1 April 2016, Opticians who currently work with NHS SBS should contact the PCSE Customer Support Centre regarding payments. We have written out to opticians to provide the new contact details.  If you have any queries on these changes, please email PCSE.enquiries@nhs.net
  • Medical records movement and supplies management
    From 29 March, PCSE is changing how medical records are moved for all GP practices in England. We’ll introduce a new safe and reliable process that will be both easy to use and standardised across the country.

At the same time, we’ll introduce a new online portal which will provide GP Practices, Dentists, Opticians and Pharmacies with a quick and easy way for ordering supplies from us.  All practices should have received further information on these new services, including what they need to do to register their practice to use the PCSE portal. For further information, please email PCSE.enquiries@nhs.net.

January 2016 Changes to GOS form processing

During February and March this year, we are introducing a national standardised system for GOS form processing. As we move towards this national solution, the first step will be to batch invoices for all claims. Opticians will receive one receipt for the total amount of claims rather than an itemised statement.

This will be a phased transformation. This first step will reduce times in dealing with errors in GOS forms and improve cash flow, with errors being corrected in real time.

In the autumn, the new national solution for processing paper GOS claims will be finalised. This will result in all opticians across the country operating on one national system, which will continue to batch invoices and will include itemisation of individual claims.

January 2016 Introducing the PCSE National Engagement Team

A team of regional and local managers has been set up, to provide you with hands-on support as we introduce new arrangements for accessing your primary care support services.

Local managers will work with our service users to make sure you are aware of planned changes, and know the practical steps you will need to take to be ready.

Regional managers will link in with LRCs and other interested stakeholder groups, providing information, answering questions, listening and feeding back any concerns.

If you have any questions, or would like someone from the National Engagement team to attend one of your local meetings to talk through the changes in person, please email pcsengland@capita.co.uk.

December 2016 Ongoing delivery of MREs for first time registrations

Since the week commencing 14 November 2016, practices have started receiving new MREs for first time patients (i.e. babies and new entrants to the NHS) registered since 2 November 2016 on a regular basis, as part of your weekly CitySprint records collection and delivery. MREs for new patients will arrive each week batched in a single, sealed, non-windowed envelope, bag or box (depending on the numbers being delivered.)

December 2016 Medical records movement service – for practices outside of the West Yorkshire pilot

As a result of service improvements, the changes to CitySprint routes and the distribution of MREs for first time registrations, some practices may see a temporary increase in records delivered, with potentially a greater volume over the next couple of weeks before returning to expected levels.

On average, the current record movement time is three to six weeks. This is from the time CitySprint collects a record (i.e. the point it is released by the current practice or from a storage facility) to the time it is delivered to the receiving practice. These timescales are comparable with records movement timescales prior to March 2016.

There are currently two main reasons why some records requested are taking longer to arrive than the three to six week average:

  • Records in storage: The majority of archived medical records (for those patients not previously registered with a GP) are currently kept in NHS England’s third party storage facilities. PCSE and NHS England are currently working together to improve access and the time to locate and pick the records out for onward distribution. As part of our plans for the future, all records stored by NHS England will be moved to a central, secure PCSE facility, which will allow for easier and quicker access.
  • Medical Record Envelopes (MREs for first time registrations): practices have been waiting for MREs for first time patients (i.e. babies and new entrants to the NHS) registered between March and November 2016. These will be delivered to practices between November 2016 and January 2017 in a single drop off. Further information on when and how these will be delivered has been emailed to practices.

Since the week commencing 14 November 2016, practices have started receiving new MREs for patients registered since 2 November 2016 on a regular basis, as part of their weekly CitySprint records collection and delivery.  MREs for new patients will arrive each week batched in a single, sealed, non-windowed envelope, bag or box (depending on the numbers being delivered.)

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