This bulletin provides updates on:
Online form for all GP payments and pensions requests and queries
Planned Downtime of Exeter System
Medical Records movement
GP Payments and Pensions
New online form for GP payments and pensions requests and queries now live
The new online form for all GP payments and pensions administration and queries is now live.
Please use the online form to:
Accessing the online form
Once you submit your form, you will receive an acknowledgement email and a copy of your query. If it doesn’t arrive, please check to see if it is in your ‘Junk’ email folder.
The email addresses firstname.lastname@example.org and email@example.com will no longer be monitored, and all forms and queries should be submitted using the online form. Queries submitted by email prior to 20th December 2017 will be responded to, and do not need to be resubmitted using the new form. Any GP payment or pensions queries sent to any other PCSE email address will receive a response with directions to the online form.
Important pensions processes - update
All annual pension forms are now be available to download from the NHS Pensions website. Please click here to download a timeline which details when and how the various forms should be submitted.
Answers to some of the most frequently asked questions about GP pensions have been added to the ‘Help’ section of the PCSE website.
Planned Downtime of Exeter Systems - Please share this message with colleagues in your practice who provide cervical screening services
In early November 2017, NHS Digital began a programme of work to carry out essential NHAIS server maintenance in 28 specific areas across England.
The work is ongoing and will continue during 2018. The work will affect access to the Exeter system and some PCSE services.
If your area is affected, the Exeter system will be unavailable for three days starting from 7pm on the start date until 12pm on the end date, when you will not be able to access the system for any screening administration tasks, including downloading the HMR101/5 form. The downtime will also have a small impact on timescales for PCSE processing new patient registrations and de-registrations for practices.
The timetable below lists the next three areas that will be affected:
Work will then be carried out in the areas listed in the table below. The exact start and end date for these areas will be confirmed on the PCSE website one month in advance.
***Please check the PCSE website for the latest schedule one month before work is due to be carried out ***
We apologise for any inconvenience this may cause.
New medical record movement service – phase four go-live date announced
PCSE and NHS England are pleased to confirm that the final phase of the new medical records movement service will go live week commencing 22 January 2018.
Practices in the final phase, covering the South West, will receive communications from this week with information on how the new service will be rolled-out in their area.
Outstanding medical records
Over the last year, some practices reported that they have not received medical records they were expecting. Following a detailed analysis, it was found that the largest proportion of outstanding records were still with the previous GP practice where the patient had been registered.
Practices in phases 1 (North of England and East Midlands) and 2 (West Midlands)
PCSE has started delivered tracking labels to help move records from previous practices to the new practices. If your practice has received labels for outstanding records, your prompt attention to locating and forwarding these on would be appreciated.
Practices with larger numbers of records will be contacted by their local national engagement team (NET) to discuss how these can be moved.
Practices in phase 3 (South East and London)
If your practice is in phase three, from 8 January 2018, CitySprint will only be able to collect labelled records from your practice, so we would encourage practices to release any outstanding records using your current process before this date.
Practices in phase 4 (South West)
Please release any outstanding medical records to CitySprint before the new records movement service is introduced to your practice.
Further information and FAQs can be found here.
Please click here to read information on PCSE’s Christmas and New Year CitySprint and CSC arrangements
To make it simpler for practices to know who to contact in PCSE for what, an enquiry form is available on the PCSE website: https://pcse.england.nhs.uk/contact-us/.
We would encourage practices to use this as the form contains all the required fields PCSE will need to process your query, and selecting the ‘type of enquiry’ ensures your query gets to the right team as quickly as possible.
Primary Care Support England