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GP bulletin - 2017 December

This bulletin provides updates on:

Online form for all GP payments and pensions requests and queries 
Planned Downtime of Exeter System
Medical Records movement
Contacting PCSE

GP Payments and Pensions
New online form for GP payments and pensions requests and queries now live
The new online form for all GP payments and pensions administration and queries is now live.
Please use the online form to:

  • Submit all payments and pensions forms to PCSE including annual certificates of pensionable pay/profit, type 2 self-assessment forms, GP Solo and Locum A & B forms
  • Send a query regarding a particular claim or payment
  • Find guidance and information on payment and pension topics

Accessing the online form

  • Please visit the ‘Contact uspage of the PCSE website
  • Scroll down to the enquiries form and select ‘GP payment’ or ‘GP pension’ from the drop down box in ‘Type of enquiry'.

Once you submit your form, you will receive an acknowledgement email and a copy of your query. If it doesn’t arrive, please check to see if it is in your ‘Junk’ email folder.
The email addresses pcse.gp-pensions@nhs.net and pcse.gp-payments@nhs.net will no longer be monitored, and all forms and queries should be submitted using the online form. Queries submitted by email prior to 20th December 2017 will be responded to, and do not need to be resubmitted using the new form. Any GP payment or pensions queries sent to any other PCSE email address will receive a response with directions to the online form.

Important pensions processes - update
All annual pension forms are now be available to download from the NHS Pensions website. Please click here to download a timeline which details when and how the various forms should be submitted.
Answers to some of the most frequently asked questions about GP pensions have been added to the ‘Help’ section of the
PCSE website.


Planned Downtime of Exeter Systems - Please share this message with colleagues in your practice who provide cervical screening services

In early November 2017, NHS Digital began a programme of work to carry out essential NHAIS server maintenance in 28 specific areas across England.
The work is ongoing and will continue during 2018.  The work will affect access to the Exeter system and some PCSE services.
If your area is affected, the Exeter system will be unavailable for three days starting from 7pm on the start date until 12pm on the end date, when you will not be able to access the system for any screening administration tasks, including downloading the HMR101/5 form.  The downtime will also have a small impact on timescales for PCSE processing new patient registrations and de-registrations for practices.
The timetable below lists the next three areas that will be affected:

Area Start Finish  
Leicester 10/01/18 12/01/18  
Hertfordshire 17/01/18 19/01/18  
Cambridge 24/01/18 26/01/18  

Work will then be carried out in the areas listed in the table below.  The exact start and end date for these areas will be confirmed on the PCSE website one month in advance. 
***Please check the PCSE website for the latest schedule one month before work is due to be carried out ***
Area Start  

Humberside Feb 2018 Feb 2018
West Sussex Feb 2018 Feb 2018
East Sussex, Brighton & Hove Feb 2018 Feb 2018
Lincolnshire Feb 2018 Feb 2018
Merton, Sutton & Wandsworth Feb 2018 Feb 2018
North Yorkshire March 2018 March 2018
Suffolk March 2018 March 2018
Bedfordshire March 2018 March 2018
Bexley & Greenwich March 2018 March 2018
Cornwall & Isles of Scilly March 2018 March 2018
Enfield and Haringey April 2018 April 2018
Sheffield April 2018 April 2018
Barnsley April 2018 April 2018
Croyden April 2018 April 2018
Doncaster April 2018 April 2018
Kingston and Richmond April 2018 April 2018
Rotherham May 2018 May 2018
Norfolk May 2018 May 2018

We apologise for any inconvenience this may cause.

Medical Records
New medical record movement service – phase four go-live date announced
PCSE and NHS England are pleased to confirm that the final phase of the new medical records movement service will go live week commencing 22 January 2018.
Practices in the final phase, covering the South West, will receive communications from this week with information on how the new service will be rolled-out in their area.


Outstanding medical records

Over the last year, some practices reported that they have not received medical records they were expecting. Following a detailed analysis, it was found that the largest proportion of outstanding records were still with the previous GP practice where the patient had been registered.
Practices in phases 1 (North of England and East Midlands) and 2 (West Midlands)
PCSE has started delivered tracking labels to help move records from previous practices to the new practices. If your practice has received labels for outstanding records, your prompt attention to locating and forwarding these on would be appreciated.
Practices with larger numbers of records will be contacted by their local
national engagement team (NET) to discuss how these can be moved.
Practices in phase 3  (South East and London)

If your practice is in phase three, from 8 January 2018, CitySprint will only be able to collect labelled records from your practice, so we would encourage practices to release any outstanding records using your current process before this date.

Practices in phase 4 (South West)

Please release any outstanding medical records to CitySprint before the new records movement service is introduced to your practice.

Further information and FAQs can be found here.


Contacting PCSE
Please click here to read information on PCSE’s Christmas and New Year CitySprint and CSC arrangements
To make it simpler for practices to know who to contact in PCSE for what, an enquiry form is available on the PCSE website:
We would encourage practices to use this as the form contains all the required fields PCSE will need to process your query, and selecting the ‘type of enquiry’ ensures your query gets to the right team as quickly as possible.  

Best wishes
Primary Care Support England