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Optician's bulletin - 2017 December

Welcome to your December update from PCSE.  In this bulletin you will find information about:

Christmas and New Year:
CSC opening hours
    - CitySprint arrangements

December payment dates
Continuing Education and Training (CET) claims

Customer Support Centre (CSC) opening hours
The normal opening hours for the Customer Support Centre are:
08.00 – 17.00 Monday – Friday.
Telephone: 0333 014 2884

Over the Christmas period the contact centre will be open as usual with the exception of Monday 25 and Tuesday 26 December 2017 anMonday 1 January 2018, when we are closed for the bank holidays.

CitySprint deliveries
Supplies deliveries will continue to run on your normal CitySprint delivery day throughout the Christmas period. The exception is for practices whose delivery day is a Tuesday.  
Please note, there will not be a delivery on Tuesday 26 December. For practices with a Tuesday delivery day, your last CitySprint visit in 2017 will be Tuesday 19 December. Your next visit will then be Tuesday 2 January 2018.

December payment dates
There is no change to the payment runs this month, however as a reminder, the bank holidays may affect the date payments arrive in bank accounts.

Continuing Education and Training Claims
PCSE is continuing to process Continuing Education and Training (CET) claims. Whilst we had aimed to process all claims in November for payment in December, unfortunately there are still some claims to be processed. Our dedicated team are working through the remainder as quickly as possible.  As each claim is logged, contractors will receive a unique case reference number acknowledging receipt of their claim, ahead of the payment being processed.  The acknowledgment will be sent to the email address that the contractor has registered with PCSE.

Our aim is to make all payments in December and January.
With best wishes

Primary Care Support England