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Archive Month: July

July 2017 Inappropriate usage of the medical record shipping bags

NHS England and Primary Care Support England would like to remind GP practices that under no circumstances should the following items be placed inside medical record shipping bags:

  • prescription pads;
  • unwanted supplies; or
  • clinical samples

The shipping bags are only to be used for the medical records collection service and should only contain medical records.  Using the bags to forward any other materials could represent a clinical safety, information governance or health risk.

For information on how to return supplies please click here.

July 2017 Applying to join the National Performers List - A guide for foundation dentists

PCSE and NHS England have produced a guide to take foundation dentists step by step through the process of applying to join the Performer's List. Click here to download the guide.

July 2017 The process for redirecting confidential patient information

From May 2015, PCSE sites were required to stop redirecting confidential patient information on behalf of GP practices, as this process did not comply with NHS England information governance or current legislation.  GP practices should mark envelopes ‘return to sender’ and send the information back (in bulk/ batches if necessary) to the provider who sent it initially. NHS England confirmed this process in a letter to GP Practices in May 2015.  Please click here to view this information

July 2017 Submitting GOS claim forms to PCSE

To ensure we can process your claims as efficiently as possible please could we ask that you send all your GOS claim forms by the agreed submission dates to the Darlington address below.  


Submitting forms to the Preston office or anywhere other than Darlington could result in delayed payments.


All GOS claim forms with accompanying new tailored submission headers, should be sent to:


Primary Care Support England

PO Box 350




If you would like to courier forms to us, there is a separate address that courier firms should use, which is:


Capita Document & Information Services (PCSE)

Unit 1

Roundhouse Road

Faverdale Industrial Estate




A list of all claim form submission dates for each area can be found here.


Your support in this matter will enable us to ensure we can make your payments according to the agreed timescales.