In response to feedback from practices and practitioners, PCSE has introduced a new, simple online form for GP payments and pensions administration and queries from 20th December 2017.
The online form should be used to:
Accessing the online form
The online form will ensure the quickest possible response time to your requests and queries. You will be prompted for all the information PCSE needs to process your request.
Once you submit your form, you will receive an acknowledgement email with a copy of your query.
GP practices will receive a flyer available to download here, from their CitySprint courier from week commencing 18th December.
From 20th December 2017, the email addresses email@example.com and firstname.lastname@example.org will no longer be monitored, and all forms and queries must be submitted using the online form. Queries submitted by email prior to 20th December will be responded to, and do not need to be resubmitted using the new form. Any GP payment or pensions queries sent to any other PCSE email address will receive a response with directions to the online form.
Important information regarding personalised prescription pads
Personalised stationery such as prescription pads, are made to order and can take up to three weeks to process and deliver.
Xerox, the supplier of personalised prescription pads has advised that orders placed by 15 December will be delivered in 2017. Any orders for personalised stationery placed from 16 December onwards will be processed by Xerox in the new year.
CitySprint collections and deliveries
Supplies deliveries and medical records collections / deliveries will continue to run on your normal CitySprint delivery day throughout the Christmas period. The exception is for practices whose collection / delivery day is a Tuesday.
Please note, there will not be a collection / delivery on Tuesday 26 December. For practices with a Tuesday delivery day, your last CitySprint visit in 2017 will be Tuesday 19 December. Your next visit will then be Tuesday 2 January 2018. Please take this into account when ordering your supplies in December.
Customer Support Centre (CSC) opening hours
The normal opening hours for the Customer Support Centre are:
08.00 – 17.00 Monday – Friday.
Over the Christmas period the contact centre will be open as usual with the exception of Monday 25 and Tuesday 26 December 2017 and Monday 1 January 2018, when we are closed for the bank holidays.
The window for submitting Continuing Education Training (CET) claims closed on 31 October.
PCSE has a dedicated team logging every claim and contractors will receive a unique case reference number acknowledging receipt of their claim, ahead of the payment being processed.
Over 20% of claims were submitted in the final two weeks before the deadline and the team is logging these as quickly as possible. All claims will be acknowledged in November.
If contractors haven’t had acknowledgment by the end of November, contact our Customer Support Centre (CSC) on 0333 014 2884.
PCSE is aiming to make all payments in November and December.