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Christmas and New Year CitySprint and CSC arrangements

Important information regarding personalised prescription pads

Personalised stationery such as prescription pads, are made to order and can take up to three weeks to process and deliver. 

Xerox, the supplier of personalised prescription pads has advised that orders placed by 15 December will be delivered in 2017.  Any orders for personalised stationery placed from 16 December onwards will be processed by Xerox in the new year.

CitySprint collections and deliveries

Supplies deliveries and medical records collections / deliveries will continue to run on your normal CitySprint delivery day throughout the Christmas period. The exception is for practices whose collection / delivery day is a Tuesday.  
Please note, there will not be a collection / delivery on Tuesday 26 December. For practices with a Tuesday delivery day, your last CitySprint visit in 2017 will be Tuesday 19 December. Your next visit will then be Tuesday 2 January 2018. Please take this into account when ordering your supplies in December.

Customer Support Centre (CSC) opening hours

The normal opening hours for the Customer Support Centre are:
08.00 – 17.00 Monday – Friday.
Over the Christmas period the contact centre will be open as usual with the exception of Monday 25 and Tuesday 26 December 2017 and Monday 1 January 2018, when we are closed for the bank holidays.