In order for staff from laboratories and clinics to be able to contact PCSE they must be registered as authorised service users on PCSE’s Customer Relationship Management (CRM) system.
Individuals wishing to use the forthcoming, new online enquiry form or contact PCSE’s Customer Service Centre (CSC) by phone, need to go through an identification and verification process (ID&V).
To ensure the appropriate identification and verification (ID&V) checks are in place Public Health England are kindly supporting our initiative to contact all laboratories and clinics to gather the relevant contact information. An email explaining the data gathering exercise, along with instructions for completing an excel spreadsheet, was sent out to all labs and clinics on Monday 23 July.
One spreadsheet per organisation should be completed with the name and contact details of the primary contact and any additional staff that may have a requirement to make contact with PCSE. We also need the:
It is important labs and clinics provide this information as it will enable us to make the relevant updates to the CRM system so that staff in those settings can raise queries
If you are not registered, we may not be able to respond to your enquiry or it may result in a delay in responding.
Please return the completed spreadsheet to Lee.firstname.lastname@example.org to enable the information to be updated promptly.
If you have any queries please contact the National Engagement Team for your area.