A new booklet will be delivered to all GP practices from week commencing 29 October 2018 with your usual medical records collection and delivery.
The booklet has been designed to provide answers to the most frequently asked questions received since the introduction of the new track and trace medical records movement service.
It also includes an overview of the records movement process and a detachable poster to display in record administration areas, which details the instances when a full patient record should be printed before transfer.
We hope you find it useful. An electronic copy of the flyer can be accessed here.
Please remember to submit your CET claims as soon as possible.
To make submissions as easy as possible this year, you should use the online form on the PCSE website to simply upload your 2018 CET claim for payment.
We have already processed more than 3,000 claims which have been sent in via the online form and feedback so far has been positive.
The new process ensures an acknowledgement email is sent as soon as the claim is submitted. The subject of the acknowledgement includes the name of the performer that the CET is for, to help easily identify the claim. When the claim has been processed another email is subsequently sent to confirm it has been dealt with and that the grant will be paid in the next payment run.
The CET claim window remains open until 1 November 2018, however we would encourage contractors to submit their CET claims as early as possible to ensure they can be swiftly processed for payment and not wait until the final deadline.
Further details and FAQs explaining the new process are available on our dedicated CET webpage and the online submission form is available by simply selecting ‘CET Claim’ from the drop down menu on the Contact Us page of the PCSE website.
NHS England has asked us to remind practices of the correct process to follow for redirecting confidential patient information.
Many items of mail that are sent in error to GPs - up to 10,000 each month - are being forwarded to PCSE rather than returned to the original sender, as they should be. Errors in the management of this NHS correspondence — such as test results and clinical notes, child protection notes, treatment plans and changes to patients’ medication regimes — expose patients to a risk of harm and disclosure of confidential information.
On receipt, in both instances, the original sender of the correspondence – usually the NHS provider – is expected to track down the correct destination for the correspondence and update its own database to avoid further errors. NHS providers can access GP registration for every patient.
If you need to post anything back to PCSE it MUST go to the central postal address: Primary Care Support England, PO Box 350, Darlington, DL1 9QN.
Please do not send anything to primary care support local offices as these are now closed. Items which are sent to closed locations are in breach of Information Governance requirements which will require investigation and possible reporting to the Information Commissioner.