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Archive Month: October

October 2018 New online form for Ophthalmic Payment enquiries

In response to feedback from practices and colleagues across the optical sector, PCSE has introduced a new, simple online form for all ophthalmic payment queries.
Please use the new online form to submit your enquiries to PCSE.
The tailor-made form contains different options to ensure your query gets to the right team as quickly as possible. There will be different categories according to who is submitting the form, for example: 

  • Contractor/optical practice
  • Local Optical Committee
  • Member of Public (for HC5 queries only)
  • Regional Local Team

When you have selected the category relevant to you, the intuitive form will guide you to submit the details PCSE needs to ensure the quickest possible response time.
Once you submit your form, you will receive an acknowledgement email confirming your submission, along with a reference number which you can use to follow-up on your enquiry if needed.
Accessing the online form

  • Please visit the ‘Contact us’ page of the PCSE website
  • Scroll down to the enquiries form and select ‘Ophthalmic Payments’ from the drop-down box
  • Enter the required details as requested on the form
  • Keep a record of your case reference number and use it in any subsequent correspondence about your query.

Details you will need to submit a query 
To submit an enquiry via the online form you will need your:
- ODS code (also known as TP code), which begins with 'TP' followed by 3 alpha/numeric characters.  If you do not know the ODS code for your practice you should contact the Exeter Helpdesk on 0300 3034 034 or E-mail: exeter.helpdesk@nhs.net
- Payment System Code: This is your Contractor Code and PCT Code which can be found in the two boxes on the top right corner of your GOS submission headers e.g. 5C5 121
Please note: If you are contacting from an RLT or LOC you can submit queries/requests directly using the form and you will not require this information.

October 2018 New medical records FAQ booklet

A new booklet will be delivered to all GP practices from week commencing 29 October 2018 with your usual medical records collection and delivery.

The booklet has been designed to provide answers to the most frequently asked questions received since the introduction of the new track and trace medical records movement service.

It also includes an overview of the records movement process and a detachable poster to display in record administration areas, which details the instances when a full patient record should be printed before transfer.

We hope you find it useful. An electronic copy of the flyer can be accessed here.

October 2018 New urgent medical record request form - now available

A new online form for requesting urgent medical records is now available. The new form is quicker and easier to complete, and will get the request straight to the team to process. It will also validate the information as it is completed, ensuring that all necessary information is captured correctly, minimising the likeliness for rejections.

When an urgent medical record has been successfully submitted, the user will receive an email notification confirming that the request has been received. The email will contain a case reference number which can be used to follow up on the case if required.

Please note that only contacts registered with PCSE will be able to submit urgent medical record requests using the new form. In order to become a registered contact, the main contact we hold for your organisation can register you on 
PCSE Online via the ‘User Management’ section. Further information about becoming a registered contact with PCSE can be found here

The new form will be available on the Urgent Medical Record Request page within the GP Records section of the PCSE website here.

October 2018 Important information regarding GP Pension Total Reward Statements

Important information regarding GP Pension Total Reward Statements

GP Pension Total Reward Statements will be issued by NHS Pensions in two phases in 2018, with the first phase being issued in August and the remainder in December 2018.

These will be available for practitioners to view via www.totalrewardstatements.nhs.uk

For those accounts where full and correct certificates were submitted to PCSE by the 28 February deadline, and where certificates for all previous years had been received and processed correctly, the updated Total Reward Statement will available to view in August. 

For the remaining accounts where full and correct information has now been received, NHS England, PCSE and NHS Pensions are collectively aiming for the updated Total Reward Statement to be made available from December 2018. 

You will be advised directly if any further information is required to update your account.

October 2018 Submit your CET claim before the deadline

CET Claims
Please remember to submit your CET claims as soon as possible. 
To make submissions as easy as possible this year, you should use the online form on the PCSE website to simply upload your 2018 CET claim for payment.
We have already processed more than 3,000 claims which have been sent in via the online form and feedback so far has been positive.

The new process ensures an acknowledgement email is sent as soon as the claim is submitted. The subject of the acknowledgement includes the name of the performer that the CET is for, to help easily identify the claim. When the claim has been processed another email is subsequently sent to confirm it has been dealt with and that the grant will be paid in the next payment run.

The CET claim window remains open until 1 November 2018, however we would encourage contractors to submit their CET claims as early as possible to ensure they can be swiftly processed for payment and not wait until the final deadline.

Further details and FAQs explaining the new process are available on our dedicated CET webpage and the online submission form is available by simply selecting ‘CET Claim’ from the drop down menu on the Contact Us page of the PCSE website.

October 2018 Important update from NHS England - redirecting confidential patient information

NHS England has asked  us to remind practices of the correct process to follow for redirecting confidential patient information.

Many items of mail that are sent in error to GPs - up to 10,000 each month - are being forwarded to PCSE rather than returned to the original sender, as they should be. Errors in the management of this NHS correspondence — such as test results and clinical notes, child protection notes, treatment plans and changes to patients’ medication regimes — expose patients to a risk of harm and disclosure of confidential information.


  1. If you receive correspondence which refers to a patient who is no longer registered with your practice and has re-registered elsewhere, or who has never been registered with your practice, return the items directly to the provider they came from as soon as possible using appropriate means.


  1. If the misdirected correspondence arrives at your practice electronically it should be returned to the original sender of the email, complete with any attachments, with advice that the patient is not registered at your practice and the correspondence must be re-directed.


On receipt, in both instances, the original sender of the correspondence – usually the NHS provider – is expected to track down the correct destination for the correspondence and update its own database to avoid further errors. NHS providers can access GP registration for every patient.


  1. If your practice receives correspondence in error which concerns safeguarding information, (for example about children at risk or vulnerable adults from a local authority) you must send it to the PCSE central postal address: Primary Care Support England, PO Box 350, Darlington, DL1 9QN via a secure route such as signed for delivery.


  1. If you receive clinical correspondence referring to a former patient of your practice who has died or is de-registered and your practice has returned the main record to PCSE, ALL types of correspondence listed above referring to that former patient must be moved to PCSE using the tracked record movement service as outlined in the advice on the PCSE website: https://pcse.england.nhs.uk/services/gp-records


  1. If you have a record or additional notes for a patient who is no longer registered at your practice, you can request a movement for these via PCSE Online. Please go to the ‘Records’ section to request a movement and complete the information required. A label for the record/additional notes movement will be delivered on your usual courier visit.

If you need to post anything back to PCSE it MUST go to the central postal address: Primary Care Support England, PO Box 350, Darlington, DL1 9QN.

Please do not send anything to primary care support local offices as these are now closed. Items which are sent to closed locations are in breach of Information Governance requirements which will require investigation and possible reporting to the Information Commissioner.