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Archive Year: 2019

December 2019 End of Year Pension administration processes for 2020 and update about Annual Benefit Statements


Welcome to this special edition of the PCSE GP Bulletin, which covers the End of Year Pension administration processes for 2020 and an update about Annual Benefit Statements (ABS). NHS Pensions has released the Type 1 Annual Certificate of Pensionable Profits and the Type 2 medical practitioner self-assessment form will be available very soon. In this bulletin we will help you understand what you need to do in order to prepare End of Year Pension administration in 2020.


Annual end of year pension administration

NHS Pensions has confirmed that the following pension forms and associated guidance notes have now been published and are available to download from the NHS Pensions website here.


The following pension forms and associated guidance notes have now been published:

• Type 1 GP and non-GP providers annual certificate of pensionable profits (partnership / single-hander) 2018/19
• Type 2 medical practitioner amnesty form - for use when forms not already submitted from years 2009/10 to 2016/17

Also available is:

• GP and non-GP providers annual certificate of pensionable profits (limited company) 2018/19

Available very soon:

• Estimate of NHS pensionable profits / pay form 2020/2021
• Type 2 medical practitioner self-assessment forms 2015/16, 2016/17, 2017/18 and 2018/2019

Available support for pension administration

To help to accurately complete the Type 1 Certificate we have provided a few simple hints and tips. By following these hints and tips the Type 1 Certificate is less likely to be returned for incorrect or missing information.

PCSE has worked with NHS England and the BMA to create a guide and timeline for End of Year pension administration. The guide includes information on submitting your pension forms via the PCSE online form, information about adjusting your next contractual payment once PCSE has processed your end of year certificates and guidance on submitting forms without a hand-written signature via a secure email address.


As part of the requirements of the NHS Pension Scheme Regulations, scheme member need to return their Type 1 Annual Certificate of Pensionable Income or the Type 2 Medical Practitioner Self-Assessment form to PCSE by 28 February deadline. It is a legal requirement to complete and submit these documents each year.


Submit GP pension administration forms and certificates early to ensure the correct adjustments are made from your GP Practice


To ensure the correct pension deductions are made from your practice please submit your end of year pension administration forms and certificates for 2020 as soon as possible. The necessary adjustments will then be made in the practice’s next available monthly payment.

 

New December Annual Benefit Statement (ABS) available
In the November pensions bulletin, we mentioned that NHS Pensions is issuing two GP Pension Annual Benefit Statements this year. The first phase was issued in August and the second will be on 18 December 2019. The December ABS will be available to view via www.totalrewardstatements.nhs.uk


When the December ABS is launched, scheme members should be able to see their latest statement if the following criteria have been met:


 All their historical certificates have been submitted correctly with accurate information by the 28 February 2019 deadline
 All their certificates have been processed by 11 October 2019 by PCSE
 They do not fall into an exception situation where the ABS will not show their details (see below)


When a member’s certificate(s) have been processed the sender will receive a confirmation email from PCSE. Those who have received confirmation from PCSE by 11 October 2019 will see an updated December ABS (if all other criteria above are met). If confirmation was received after 11 October 2019 they will see their updated ABS in the August 2020 release.


Pension records can only be updated sequentially, if certificates from previous years are missing, the most recent years cannot be updated. For instance, if certificates have only been received and processed for the years 2010/11, 2011/12 and 2017/18 then the ABS will only reflect the pension figures up until 2012.

Once the missing certificates are submitted correctly and processed then this will update the system fully for the next ABS release. You can also request a pension’s statement at any time directly from NHS Pensions. More information can be found on their website: https://www.nhsbsa.nhs.uk/member-hub/getting-estimate-your-pension


What happens if I can’t see my December ABS?


If you have submitted your certificates in time and they were processed by PCSE by 11 October 2019 then there are still a number of reasons why NHS Pensions may not be able to automatically produce an ABS statement. NHS Pensions has advised they do not provide a list of these. Members are advised to contact the NHS Pensions TRS team on 0300 3301 351 or email nhsbsa.trs@nhsbsa.nhs.uk so they can look at individual circumstances. ABS statements cannot be provided by PCSE.
There is also more information available at https://www.nhsbsa.nhs.uk/employee-section

Best Wishes,

Primary Care Support England (PCSE)

 

December 2019 Christmas and New Year Deliveries

CitySprint and Xerox have made us aware of the following changes to their services over the Christmas period. Please take this information into account when ordering supplies.
 
Christmas supplies deliveries
 

  • W/c 16 December: Your last standard CitySprint visit for 2019 will take place during this week.
     
  • W/c 23 December: Supplies will not be delivered (and medical records will not be delivered/collected for GP practices) this week.  
     
  • W/c 30 December: Visits that would normally be planned for Wednesday (New Year's Day) will take place on Monday 30 December instead. All other deliveries will run as normal.

If an urgent order of supplies is required during the Christmas period, requests can be delivered on non-bank holiday days.
 
 
Note: Personalised prescription pads
 
Important information for GPs and Dentists.
 
Xerox have informed us that they will not process any personalised prescription pads from 13 December until the New Year. This means they won't send personalised orders placed after this date to our service centres until w/c 6 January.

Once orders have been received from Xerox, we will send them on to practices for your next available scheduled delivery day.

November 2019 Special November Pensions Bulletin

Welcome to this special edition of the PCSE GP Bulletin, which covers an update about the upcoming December Annual Benefit Statement (ABS) release, information on the End of Year Pension administration processes for 2020 and an introduction to PCSE Online for Payments and Pensions administration.

 

New December Annual Benefit Statement (ABS) available

 

Last year NHSE and NHS Pensions launched a ‘forms’ amnesty – allowing GPs to submit historical certificates from 2009 onwards to ensure their pensions account was updated where appropriate.

 

In order to provide more members with access to updated statements, NHS Pensions is issuing two GP Pension Annual Benefit Statements this year. The first phase was issued in August and the second will be on 18 December 2019. The December ABS will be available for GPs to view via www.totalrewardstatements.nhs.uk.

 

When the December ABS is launched, GPs should be able to see their latest statement if the following criteria have been met:

 

  • All your historical certificates have been submitted correctly with accurate information by 28 February 2019 deadline
  • All your certificates have been processed by 11 October 2019 by PCSE
  • They do not fall into an exception situation where the ABS will not show their details (see below)

 

When a GP’s certificate(s) have been processed they will have received a confirmation email from PCSE. GPs who have received confirmation from PCSE by 11 October 2019 will see an updated December ABS (if all other criteria above are met). If confirmation was received after 11 October 2019 they will see their updated ABS in the August 2020 release.

Pension records can only be updated sequentially, if certificates from previous years are missing, the most recent years cannot be updated. For instance, if certificates have only been received and processed for the years 2010/11, 2011/12 and 2017/18 then the ABS will only reflect the pension figures up until 2012.

 

Once the missing certificates are submitted correctly and processed then this will update the system fully for the next ABS release. You can also request a pension’s statement at any time directly from NHS Pensions. More information can be found  on their website https://www.nhsbsa.nhs.uk/member-hub/getting-estimate-your-pension

 

What happens if I can’t see my December ABS?

If you have submitted your certificates in time and they were processed by PCSE by 11 October 2019 then there are still a number of reasons why NHS Pensions may not be able to automatically produce and ABS statement. NHS Pensions has advised they do not provide a list of these. Members are advised to contact the NHS Pensions TRS team on 0300 3301 351 or email nhsbsa.trs@nhsbsa.nhs.uk so they can look at individual circumstances. ABS statements cannot be provided by PCSE.

 

There is also more information available at https://www.nhsbsa.nhs.uk/employee-section

 

Annual end of year pension administration

NHS Pensions will be releasing the Type 1 Annual Certificate of Pensionable Profits and the Type 2 Self-Assessment of Tiered contributions form soon for the financial year 2018/2019. When the forms are available, we will be providing more information, including a timeline and a guide to help you understand what you need to do in order to prepare end of year Pension administration in 2020.

 

Transforming how we support you – PCSE Online for GP Payments and Pensions

As part of the services transformation programme, PCSE is looking to simplify the process for submitting, calculating and processing payment claims and pension information.

Currently, GP practices use a mixture of paper forms, email and computer systems to submit payment and pension requests. In May 2020 PCSE is introducing PCSE Online for submitting and reviewing this information, which will provide users with a simpler, more efficient, and fully tracked payments and pensions administration service.

More information will be available over the coming months. 

 

November 2019 We are making some improvements to the way we communicate when rejecting patient registrations

To ensure patients are registered correctly and therefore always receiving the right level of care from their GP, we have made some improvements to the patient registration rejection process. The improvements will make the process run more smoothly, the reason for the rejection will be clearer to the GP Practice and PCSE will be providing advice and guidance on how to successfully process the registration.

The current process for rejecting patient registrations involves sending the reason for the rejection via the GP links to the GP Practice’s clinical system. This includes a brief note explaining the reason for the rejection.

On NHAIS (the system PCSE use), however, there is limited space provided (60 characters max) to describe the reason for the rejection.

This can mean that it can be difficult for GP Practices to understand the action they need to take in order for them to resubmit the transaction and for PCSE to process the registration.

What is a rejection?

A rejection is when a patient registration is sent from the GP Practice clinical system to PCSE, and the Registrations Team does not have the correct or enough information needed to process it. In this case, the team will send it back to the GP Practice clinical system as a rejection, along with the reason and a request for the additional information required to successfully process the registration.

On average, 15,000 patient registrations need to be rejected every month due to not having enough or the correct information included.

Moving to the new process

Instead of using the limited character free text field on NHAIS to explain the reason for the rejection, the PCSE Registrations Team will now be sending an email to the main contact as registered with PCSE Online, to explain the reason(s) for the rejection and what steps need to be taken next in order to successfully process the patient registration. We hope that this will make it easier for GP practices to understand what is being requested.

This new process will commence from November 1st 2019.

To find out more information on rejections visit the Registrations on the PCSE website

October 2019 Online Ophthalmic Payment service live from today

The online Ophthalmic payments service provides you with a quicker and easier method of submitting payment claim forms, together with a host of other benefits.

A number of Early Adopters, who have been using the PCSE Online service over the last two months, have reported that they have seen:

  • reductions in costs from no longer needing to post forms in
  • no rejected claims, as all of the information and data is verified and validated upfront
  • easier monthly payment reconciliation thanks to now having detailed online statements to review.

Those involved in the new eGOS pilots deployed by the early adopter Practice Management Systems (PMS) providers have also highlighted the speed and ease of the new service, and how quickly staff have adapted. Stuart Townsend at Newbold Opticians in Leek commented:“We knew our start date and we prep clinics 2 weeks in advance (still using some paper) so the OA's stopped printing GOS1's 2 weeks ago. The time saving in this alone is surprising”.

Find out more in this recent article in Optometry Today.

 

What you need to do now
Before you can access the service, you will need to be registered on PCSE Online. This applies to anyone whether you are planning to use PCSE Online or your PMS provider’s eGOS solution.

We sent out letters inviting you to register for the new service last month. This letter provided your unique access code, and a guide for Contract Holders on how to confirm the User Administrators for their practice.

User Administrators are then able to assign Practice staff, known as Portal Users, appropriate access to PCSE Online depending on their position, including payments and performers.

If you didn’t receive a letter or no longer have it and still need to register, please contact the PCSE Customer Support Centre on 0333 014 2884.

 

Verification on information and data.
The next step is for the information and data to be verified and processed onto the system. Once you have been processed then an email will be sent out to you to confirm that your access is live. Please be aware that the verification process can take several days from submitting User Administration information.

Once all data has been verified and processed you can start using the online payments system. You can also access user guides, if you need them, on the PCSE website.

 

PMS eGOS
If you have a PMS provider then you should speak to them directly to find out exactly if their service is already live or planned date for release. Please note that, even if you use the eGOS route for online payments, you will still need to register for PCSE online so you can access the service.

 

PCSE Online Queries
If you have any queries about the new online processes, please visit the PCSE website or contact our Customer Support Centre on 0333 014 2884.
 
You can also try our online help for answers to the most frequently asked questions from our customers.

 

We want your feedback
As members of the Ophthalmic community, we want your feedback on the upcoming online payments service. Let us know what you think. Are you ready for it? Do you have questions on the new online service? Complete this short 5-minute survey to let us know: Click here to begin.

October 2019 We’ve improved the online forms to make your experience better

We’ve made some enhancements to the PCSE online forms on the ‘Contact Us’ page of the
PCSE website, with the addition of a new follow-up enquiry form. This form will improve
your experience when contacting PCSE if you are a GP Payments, GP Pensions or
Ophthalmic Payments user getting in touch to update an outstanding case. There are fewer
fields to complete when providing further information or chasing a query, so you’ll spend less
time following up on existing enquiries. The link to the new follow up form will be included in
emails sent to you requesting further information. This will allow you to click the link from the
email to provide the required information.

Contacting us using our online form, rather than email, will guarantee the quickest possible
response time and is the best way to contact PCSE, as it allows us to track your query and
ensure it is resolved, and using the follow-up enquiry form will further improve your journey.

Tip: Keep a record of your case reference number and use it in any follow up about your
query

 

October 2019 GP Pension Total Reward Statement update-December 2019

Last year NHS England and NHS Pensions launched a forms ‘amnesty’ – which meant that GPs could submit historical certificates dating back to 2009 to ensure their pensions accounts were fully up to date.

This has led to a substantial increase in the number of End of Year forms submitted this year. To provide members with more estimates, NHS Pensions is issuing two GP Pension Total Reward Statements this year. The first phase was issued in August and the second will be in December 2019.

To find out more about this, PCSE will be issuing a special ‘GP Pensions Bulletin’ next month (November) which will provide further information about the December Total Reward Statement release as well as providing more detail on the processes for 2020 end of year pension administration.

October 2019 Drug Tariff Book Update

Earlier this year we introduced an opt-in scheme to receive hard copy delivery of the Drug Tariff book each month in line with NHS England’s sustainable development strategy and commitment to make services available online where possible.

We are pleased to update that as a result of this we now only courier 5375 hard copies of the drug tariff per month in comparison to the 12575 number of hard copies which were distributed automatically previously.

This initiative has been a great success in reducing the volumes of hard copy drug tariffs in circulation each month reducing our collective carbon footprint.

October 2019 Market Entry Transformation

In our last update we informed you that PCSE Online would be set to replace the 30+ current paper-based forms.

It will include not only Market Entry and Change of Ownership, but also Market Exit and Consolidations, and Opening Hours Changes.

The new system will provide a straightforward online application process that is automatically checked for completeness before applications are submitted.

We are now working on final testing of PCSE Online with NHS England and will soon be holding sessions with Pharmacy contractors.

In the run up to Go Live our Pharmacy Engagement team will be offering demonstrations of the solution to stakeholders, to find out more please email the team pcse.pharmacyengagement@nhs.net

 

October 2019 Ordering urgent supplies

We are committed to ensuring NHS England supplies are ordered responsibly. Our urgent supplies system is intended for use in unavoidable situations whereby a practice would put patient care at risk waiting for delivery on the scheduled delivery date. We would ask that all practices are mindful to order supplies on a regular basis to coincide with the scheduled delivery service to mitigate the need to place frequent urgent orders.

Every location has a dedicated delivery day each week. To check which day this is, please log into the Supplies section of PCSE Online, and check the CitySprint section for your scheduled delivery day.

 

October 2019 Reminder to submit full address details for out of area deductions

If you are deducting a patient because they have moved outside of the practice area and you do not wish to treat the patient under the Out of Area Scheme, please ensure you:

  • Include the full address including house number/name, street and postcode in the free text.
  • Request a deduction with a reason of ‘Other Reason’/’Left Area’

Please note: If you only provide the postcode or partial address this does not provide us with enough information to process the deduction request and write to the patient. This may result in a delay and/or a rejection when processing the deduction. When you have sent PCSE the patient’s new full address, we will write to them at their new address to inform them that they are now outside of the practice area, they need to register elsewhere and that they will be deducted them from your practice list 30 days later.

Click here to find out more information about rejections

October 2019 Best Practice/National Association of Primary Care (NAPC) Annual Conference


PCSE will be exhibiting at this year’s Best Practice Conference, on 9-10 October 2019 at the Birmingham National Exhibition Centre (NEC). Please come and visit us to find out more about the upcoming new online Performers List services at stand F25. Click here for further information about the event.

October 2019 Update on new Performer List processes being introduced in December 2019

In 2019, as part of the service transformation programme, PCSE Online will provide applicants to the Performers List with a new, simple way of submitting and tracking applications. Performers will also submit all change notifications electronically via PCSE Online.

The process of transforming the Performers List service has involved extensive testing and engagement with stakeholders and end users. This has provided PCSE with feedback to make a number of improvements prior to launching the new services which will help to ensure the experience for the people using them will be as smooth as possible.

The new processes will be introduced in two phases to enable us to carefully control the changes and provide support to all parties involved in the new processes.

 

  • Phase one began at the end of September 2019 for Ophthalmic applicants and Performers
  • Phase two will begin early December 2019 for Medical and Dental applicants and Performers

 

Some of the benefits to practices will include:

Simple and user friendly

  • When performers submit a change of practice request via PCSE Online, the new online service provides a quick and simple way for practices to confirm when a performer leaves or joins their practice

Removes manual, paper-based processes

  • Removes the need for practice staff to download, complete and email existing Practice Notification Form, and email it to PCSE every time a performer leaves or joins the practice

Faster process

  • Practices will receive an email notification to prompt them to log in to PCSE Online and confirm or reject a performer leaving or joining their practice. Once logged in, this can be completed with the click of a button.

 

What’s next?

In the next GP bulletin, we’ll provide you with updates on:

  • The roll out of phase one of PCSE Online for Ophthalmic Performers
  • The process for registering on PCSE Online as a Practice Manager and Performer
  • Where you can find support and guidance for PCSE Online

 

Further information, including the benefits the new process will offer please click here.