Primary contacts for Open Exeter (usually the practice manager in a GP practice) can reset passwords and add other users in their NHS organisation directly. Instructions on how to do this can be found here.
Organisations already using this facility have found this to be the quickest and easiest way to manage access control within their organisation and have two Primary Contact accounts in place to support this.
How to set up a new primary contact at your organisation:
If the user also requires financial access, a Lead GP or GP Partner should submit this request and the completed form via our online enquiries form. The submission must include their nhs.net email address.
If your primary contact is not available, or you are the primary contact and you require PCSE to manually re-set your password, please contact us via our online enquiries form. Please include your nhs.net email address and your Open Exeter user code to be reset. Usually password re-set requests are completed by the team within a maximum time of five working days.