NHS Logo

Archive Month: January

January 2019 New information pack for GP practices

To keep you informed of changes and improvements we are making to our services, we will be communicating more frequently with GP practices during 2019.

Your practice should receive an envelope of information with your CitySprint collection/delivery towards the end of January/beginning of February. It will be addressed for the attention of the practice manager and contains important information for various members in your practice on:

Annual pension administration


Details on actions required and timescales for end of year pension administration.

  • Please can you share these with practitioners in your practice.
  • You can also download a copy of this information here.


New online form for requesting urgent medical records


From 1 March, all urgent medical record requests should be sent to PCSE using the new online form.


  • Please can you share this flyer with your medical records administration team.
  • You can download a copy of this flyer here.


Sending cervical screening requests and queries to PCSE


PCSE has recently launched a new online form for all screening requests and queries. The flyer outlines the benefits of using the form.


  • Please can you share with your practice nurse / screening lead.
  • You can download a copy of this flyer here.


Submitting Locum pension contributions online


Details for Locums on how to submit and pay their pension contributions online.


  • Please can you share with Locums in your practice. 
  • You can download a copy of this flyer here.



We appreciate your help in getting the right information to the right people in your practice.




January 2019 Information for GP practices regarding pink tracking labels for record movements

You may have recently noticed that some tracking labels being delivered by CitySprint, or affixed to the front of medical records are pink instead of white.
This is a temporary measure to help us manage a change in Stop ID codes for some practices.
What is a Stop ID?
Stop IDs are codes shown on the top left of medical record tracking labels, and are used by CitySprint to identify your practice.
What do the pink tracking labels mean?

Pink labels are currently being used by CitySprint to help identify practices whose Stop ID is changing.

You don’t need to do anything differently with the pink labels.  Please affix them to the front of the medical records bags as usual.


To help ensure a smooth transition for practices with new Stop IDs, we would appreciate your support in releasing all records which you received tracking labels for in 2018 by 28th January 2019.

Has my practice Stop ID changed?
Any practice whose Stop ID is changing was informed by email in December 2018. The email was sent to the main contact we hold for each affected practice.

January 2019 Important update for practitioners and GP practices regarding pension administration

Annual end of year pension administration

NHS Pensions has confirmed that the following pension forms and associated guidance notes have now been published, and are available to download from the NHS Pensions website here.

Pension forms and associated guidance notes have now been published:

  • GP tiered contributions guide - explains GP tiered contribution rules, 'annualisation' and the reimbursement process for employee contributions overpaid in 2015/16 and 2016/17
  • GP and non-GP providers annual certificate of pensionable profits (partnership / single-hander) 2017/18
  • Estimate of NHS pensionable profits / pay form 2019/20
  • Type 2 medical practitioner self-assessment forms 2015/16, 2016/17 and 2017/18
  • Type 2 medical practitioner amnesty form - for use when forms not already submitted from years 2009/10 to 2016/17
    2015 Scheme GP tiered contributions: annualisation calculator and user guidance note
  • GP and non GP providers annual certificate of pensionable profits (limited company) 2017/18

Downloadable guide to pension administration

PCSE has worked with NHS England and the BMA to create a guide to end of year pension administration which can be downloaded here.

As part of the requirements of the NHS Pension Scheme Regulations, GPs need to return their GP Provider Annual Certificate of Pensionable Income or the Type 2 Medical Practitioner Self-Assessment form to PCSE within 11 months of pension year end; i.e. by 28 February. It is a legal requirement for GPs to complete and submit these documents each year.

Important: If practitioners do not submit pension documentation for any one year it will result in an incomplete pension record which may affect Annual Benefit Statements (Total Reward Statements), Annual Allowance statements, etc.

If there is an incomplete pension record, practitioners will be contacted directly by PCSE. Further information on this is provided below.

Important information regarding pension adjustment payments

***Once PCSE has processed your end of year certificates we will automatically adjust the next contractual payment run to account for the arrears or overpayments. Members do not need to take any action.***

However, we recognise that some members may wish to make a payment before the end of the 18/19 tax year. In order to do this you must submit your end of year certificates first. You can then make an ad-hoc payment via online banking. PCSE’s customer support centre can provide NHS England’s bank details over the phone. They can be contacted on 0333 014 2884.

When making a payment it is important to enter the reference in the following format:
Practice code – year ending for example: P82004YEND2018
If the correct payment reference is not used, the payment cannot be quickly allocated to the correct fund. This delay may result in the amount being deducted again from the practice’s next contractual payment.

Hand-written signatures

PCSE can now accept forms without a hand-written signature as long as the contact email address when submitted is an nhs.net email address.  If you do not have an nhs.net email address you will need to ensure that the form has a handwritten signature.

If documents are submitted without a hand-written signature, and no nhs.net email address is provided when the documents are sent to PCSE via the online enquiries form, the document(s) will be returned to the sender for re-submission.

Ongoing review of pension scheme data

As you may be aware, NHS England is carrying out a complete review of all pension scheme data, led by an independent pension’s expert.

This will involve an analysis of all practitioner pension information. If the review shows any gaps in data, practitioners will be contacted directly by PCSE with clear advice on what to do next. This may involve submitting pension documentation for years where there are gaps.

Annualisation reimbursement process

If during Scheme years 2015/16 and 2016/17 you were a member of the (new) 2015 NHS Pension Scheme (i.e. not a 1995 or 2008 Section protected Scheme member) the rate of employee contributions you paid was based on your annualised GP pensionable income. You will soon have the opportunity to review the rate of contributions you paid in those years. In January 2019, further information will be available on the Practitioner page of NHSBSA/NHS Pensions’ website including a reimbursement claim form:

January 2019 Total Reward Statements

For frequently asked questions regarding NHS Pension Total Reward Statements, please click here.

Latest service user bulletins