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Archive Month: July

July 2019 Update on data quality checks on GP practices patient lists

In the June GP bulletin we talked about helping to maintain the quality of GP practice patient lists by running data quality checks on them. So far, we have successfully run the checks on patients aged over 100, these checks will be run every 6 months.  We will keep you updated on the progress of the next phases.

What patient data quality checks are being run next?

To help to answer any further questions you may have about data quality checks we have added some FAQs on the help page of the PCSE website which can be accessed here.

July 2019 Transfer of the Cervical Screening Administration Service

NHS England have confirmed that the Cervical Screening Administration Service will transfer back to the NHS on 1 August 2019 and the service will be managed by the NHS North of England Commissioning Support Unit (NECS).  Commissioning Support Units are part of the NHS and provide a range of services to NHS organisations locally and nationally

Operational responsibility will be taken over by the North of England and Midlands and Lancs Commissioning Support Units (CSUs), who are working with PCSE to ensure a safe transition of the service.

Contacting NHS Cervical Screening Administration Services from 1 August 2019

Some of the contact points for customers and stakeholders will change from 08.00 on 1 August 2019 as part of the service transition.

Email addresses that include ‘pcse’ will change, e.g.


Old PCSE email address

New CSAS email address






CSAS.Labs@nhs.net  (this is Leeds, and for Lab use only for all results, enquiries and queries)


CSAS.Labs-Preston@nhs.net (for Lab use only for all results, enquiries and queries)




  • Online forms will be hosted on a new NECS website at csas.nhs.uk.  Web content will transfer, including forms such as cease/defer/reinstate.  End users will see no difference to these forms other than a change in branding (see above) and instructions about contact points.
  • Any submissions to PCSE right up to the point of change will be processed.
  • After 1 August 2019, any email sent to previous PCSE inboxes will have clear redirect information for service users.  Similar messages on the PCSE website and cervical screening messages will have redirect links to NECS new website at csas.nhs.uk. This will remain in place for a period of time.
  • The PO Box will change from 1 August for paper correspondence, new details are as follows: PO Box 572, Darlington DL1 9AG.
  • During the transition, telephone contact will continue to be routed through the PCSE Customer Support Centre and the number (0333 014 2884) will remain in place.

In the meantime, please continue to use existing PCSE contact points for requests and queries about the current service.

Any questions specifically about the service transfer can be emailed to necsu.cervicalscreening@nhs.net


July 2019 New Cervical Screening Prior Notification List (PNL) guide

To ensure that women are invited for cervical screening at the appropriate time it is important that PNLs are completed accurately and regularly on Open Exeter by GP practices. To help GP Practices do this, we have produced a PNL guide which covers the following topics:

We hope that you find the information useful

July 2019 Important information about GP patient data lists

To ensure patients are always receiving the right level of care from their GP it is essential that all GP practice patient lists are kept up to date. The list of patients held for your patients on NHAIS is very important as this is the list which is used to, invite patients for cancer screening, childhood vaccination programmes, calculate the practice payments and identify where a patient’s medical record and other clinical histories should be sent. PCSE has now commenced the list reconciliation project, requesting a copy of the patient list from the GP practice’s clinical system and comparing this to the list held on the NHAIS system to identify any differences.

The 10 day timescale

Patient data requested from your practice must be received by PCSE within 10 days of the request. This is as per the guidelines laid out by NHS England and is set at that level to ensure the data is as accurate as possible when compared to the NHAIS system. We appreciate that this timeline may feel tight but it is necessary, due to the speed and volumes of changes amongst patient lists with new registrations, amendments and deductions of patients that take place on a daily basis.  If a practice does not respond in these timescales, PCSE is required to notify the responsible commissioner, delegated CCG or NHS England regional team who will work with the GP practice to complete outstanding actions.

The process

Once the data is received by PCSE we will assess it against the current NHAIS data and highlight any discrepancies to you to review. The whole process should be completed within 40 days from start to finish. The next routine list reconciliation request will be in 3 years’ time, unless there was a requirement for an additional reconciliation due to a list size discrepancy or change of clinical system before that date.

The diagram below explains the process in more detail:

July 2019 Cervical screening correspondence

Due to an administrative error, Capita discovered that some emails and letters relating to cervical screening were not processed correctly.

This has caused a delay in 16 women receiving their invitation to cervical screening. There is no indication any harm has been caused as a result. Capita apologises for this delay and those affected have now been contacted.

A further 99 women should have been removed from the programme, but this was not actioned. These requests have now been processed and the women concerned have also been contacted to apologise for the delay.

A full review has been undertaken, working closely with Public Health England and NHS England, which found that the majority of the items were correctly handled through another route, as part of the NHS Cervical Screening fail safes that are in place.

If you are a GP who has been contacted by any patients who are concerned that they could have been affected please advise that they would have received a letter directly from PCSE regarding this matter.