As part of Primary Care Support England’s (PCSE) commitment to providing national, consistent services for primary care, we have now transferred all support services previously delivered by Anglian Community Enterprise (ACE) in Clacton to PCSE.
Affected organisations and practices have been informed. The service they receive will not change but all email, postal correspondence and telephone contact should now be directed via PCSE’s Customer Support Centre (CSC) and online enquiry forms.
Please do not direct any enquiries or correspondence to the ACE office as it is closed and they will not be available to respond.
The forms contain all the required fields PCSE needs to process enquiries. Selecting the relevant ‘enquiry type’ will ensure your query or request gets to the appropriate team for the quickest possible response time.
You can also contact the Customer Support Centre on 0333 014 2884. The opening hours are 08.00-17.00, Monday-Friday.
Online form and telephone contacts are each allocated a case reference number, so we can track and keep you updated on the progress of your query and you can follow-up if required.
Any postal correspondence should be sent to our secure storage and distribution centre at:
Primary Care Support England, PO Box 350, Darlington, DL1 9QN
If you wish to courier your documents to us, please note there is a separate address for courier firms to use:
The ACE fax machine has also been decommissioned and is no longer available.