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Archive Month: November

November 2019 Special November Pensions Bulletin

Welcome to this special edition of the PCSE GP Bulletin, which covers an update about the upcoming December Annual Benefit Statement (ABS) release, information on the End of Year Pension administration processes for 2020 and an introduction to PCSE Online for Payments and Pensions administration.


New December Annual Benefit Statement (ABS) available


Last year NHSE and NHS Pensions launched a ‘forms’ amnesty – allowing GPs to submit historical certificates from 2009 onwards to ensure their pensions account was updated where appropriate.


In order to provide more members with access to updated statements, NHS Pensions is issuing two GP Pension Annual Benefit Statements this year. The first phase was issued in August and the second will be on 18 December 2019. The December ABS will be available for GPs to view via www.totalrewardstatements.nhs.uk.


When the December ABS is launched, GPs should be able to see their latest statement if the following criteria have been met:


  • All your historical certificates have been submitted correctly with accurate information by 28 February 2019 deadline
  • All your certificates have been processed by 11 October 2019 by PCSE
  • They do not fall into an exception situation where the ABS will not show their details (see below)


When a GP’s certificate(s) have been processed they will have received a confirmation email from PCSE. GPs who have received confirmation from PCSE by 11 October 2019 will see an updated December ABS (if all other criteria above are met). If confirmation was received after 11 October 2019 they will see their updated ABS in the August 2020 release.

Pension records can only be updated sequentially, if certificates from previous years are missing, the most recent years cannot be updated. For instance, if certificates have only been received and processed for the years 2010/11, 2011/12 and 2017/18 then the ABS will only reflect the pension figures up until 2012.


Once the missing certificates are submitted correctly and processed then this will update the system fully for the next ABS release. You can also request a pension’s statement at any time directly from NHS Pensions. More information can be found  on their website https://www.nhsbsa.nhs.uk/member-hub/getting-estimate-your-pension


What happens if I can’t see my December ABS?

If you have submitted your certificates in time and they were processed by PCSE by 11 October 2019 then there are still a number of reasons why NHS Pensions may not be able to automatically produce and ABS statement. NHS Pensions has advised they do not provide a list of these. Members are advised to contact the NHS Pensions TRS team on 0300 3301 351 or email nhsbsa.trs@nhsbsa.nhs.uk so they can look at individual circumstances. ABS statements cannot be provided by PCSE.


There is also more information available at https://www.nhsbsa.nhs.uk/employee-section


Annual end of year pension administration

NHS Pensions will be releasing the Type 1 Annual Certificate of Pensionable Profits and the Type 2 Self-Assessment of Tiered contributions form soon for the financial year 2018/2019. When the forms are available, we will be providing more information, including a timeline and a guide to help you understand what you need to do in order to prepare end of year Pension administration in 2020.


Transforming how we support you – PCSE Online for GP Payments and Pensions

As part of the services transformation programme, PCSE is looking to simplify the process for submitting, calculating and processing payment claims and pension information.

Currently, GP practices use a mixture of paper forms, email and computer systems to submit payment and pension requests. In May 2020 PCSE is introducing PCSE Online for submitting and reviewing this information, which will provide users with a simpler, more efficient, and fully tracked payments and pensions administration service.

More information will be available over the coming months. To find out more information about the new online services please visit the What’s Changing section of the PCSE website.

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November 2019 We are making some improvements to the way we communicate when rejecting patient registrations

To ensure patients are registered correctly and therefore always receiving the right level of care from their GP, we have made some improvements to the patient registration rejection process. The improvements will make the process run more smoothly, the reason for the rejection will be clearer to the GP Practice and PCSE will be providing advice and guidance on how to successfully process the registration.

The current process for rejecting patient registrations involves sending the reason for the rejection via the GP links to the GP Practice’s clinical system. This includes a brief note explaining the reason for the rejection.

On NHAIS (the system PCSE use), however, there is limited space provided (60 characters max) to describe the reason for the rejection.

This can mean that it can be difficult for GP Practices to understand the action they need to take in order for them to resubmit the transaction and for PCSE to process the registration.


What is a rejection?

A rejection is when a patient registration is sent from the GP Practice clinical system to PCSE, and the Registrations Team does not have the correct or enough information needed to process it. In this case, the team will send it back to the GP Practice clinical system as a rejection, along with the reason and a request for the additional information required to successfully process the registration.

On average, 15,000 patient registrations need to be rejected every month due to not having enough or the correct information included.


Moving to the new process

Instead of using the limited character free text field on NHAIS to explain the reason for the rejection, the PCSE Registrations Team will now be sending an email to the main contact as registered with PCSE Online, to explain the reason(s) for the rejection and what steps need to be taken next in order to successfully process the patient registration. We hope that this will make it easier for GP practices to understand what is being requested.

To simplify the new process, we have produced the flow diagram below:

This new process will commence from November 1st 2019.

To find out more information on rejections visit the Registrations on the PCSE website