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Archive Year: 2020

December 2020 Ordering your Covid-19 lateral flow antigen self-testing kits


For the latest information on ordering Covid lateral flow test kits, please click here



Following the letter NHS England and NHS Improvement sent to all contractors on 16 December about the rollout of lateral flow testing devices for COVID-19, we have invited contractors over recent weeks to order their testing devices for their patient-facing staff. 


Ordering your test kits

If you have not yet placed an order for testing kits, please place your order as soon as possible and it will be processed.

Log into PCSE Online here to place your order for the self-testing kits. Your order will be delivered from mid-January. Orders placed before 30 December will be delivered in early January.


Available support

For queries on ordering or getting access to order, contact PCSE via the Contact Us form here. Choose Supplies as the category and type of enquiry and put Test Kit as the subject.

Use the tiles below to view the SOP, FAQs and information leaflet or click here. If after reviewing this information, you have any questions or require any additional support, please email england.covid-lfd@nhs.net. This email address is only for queries around how to use the kit and where to send results etc.


Frequently Asked Questions

When will I receive my invite and instructions on how to order my test kits?

Invitations to order will be staggered across NHS England and NHS Improvement regions to ensure a smooth ordering process (this means not all providers may receive an invitation this week)

How can I prepare for ordering our test kits?

Contractors should notify the person who manages their PCSE supplies orders and their PCSE main contact that an invitation will be emailed in the next few weeks.

I can’t access PCSE Online, what should I do?

If you are not already registered for PCSE Online services, you can please contact us by completing the online enquiry form and selecting the ‘Register for PCSE Online’ option on the enquiry type. To look up your Organisation code, visit the NHS Digital ODS Portal

When will the test kits be delivered?

The delivery window for test kits will commence week commencing 4 January, and deliveries will continue throughout January 2021. Be sure to order your test kits as soon as you receive your invitation to order, to ensure you receive your tests in January.

How many tests are in one box?

There are 25 tests in one box, enough to last one individual 3 months.

How many kits should I order?

You should order one box of tests for each patient-facing staff member, including temporary patient-facing staff.

How do I check that my order was accepted?

You can check your order was placed correctly by going to the Orders Placed page. If you encounter a blank page after placing your order, please check the Orders Placed page to make sure multiple orders aren't placed by mistake. 

What happens if an organisation misses the order window deadline of 30 December?

If you have not yet placed an order for testing kits, please place your order as soon as possible and it will be processed. Your order will be delivered from mid-January. 

Last updated 18 December 2020


December 2020 Reminder to order your needles for the flu vaccine

Order your needles now for the flu vaccine

Just a reminder that, if you are using the Flublok vaccine as part of the expanded flu vaccination programme this year, please note that the manufacturer doesn’t supply a needle with this vaccine.

Chapter 4 of the Green Book on immunisation procedures recommends you use FTR163 which is a 25mm 23G (blue) needle.

To order these needles you can do this easily using the PCSE supplies portal. Once you are logged in to the portal just search for ‘FTR163’ in the supplies section to order these to your practice in your next delivery. 


November 2020 Important Update about tracking labels for GP Practices

We have been informed by our national printing centre that a small number of employees have tested positive for Covid-19. This means they will not be able to provide tracking labels for GP practices this week (week commencing 23 November).

We expect the tracking label production to return to normal from next week.

If you have any queries in relation to this, please contact the team using the 
online form.

We are sorry for any inconvenience caused by this.

November 2020 Ophthalmic Bulletin - November Edition

Welcome to the November Edition of the PCSE Ophthalmic Bulletin. In this issue: 

  • CET Claims – last chance to submit your claim
  • Covid-19 ways of working – average monthly payments, patient signatures and submitting GOS forms regularly
  • Online GOS claims users – the latest hints and tips to help you when using the portal

CET Claims – last chance to submit your claim

There are only a few weeks to go until the CET claims window closes on 30 November 2020.
To submit a CET Claim, Performers simply need to log in to their account on PCSE Online, select the CET Claims button and follow the instructions. If a Performer hasn’t logged into PCSE Online before, please allow enough time to get them set up – we don’t want them to miss the deadline.
Please note: If the Performer is not yet registered on PCSE Online, they will need their Practice’s ‘User Administrator’ to create an account for them using the Performer Registration tab in the User Management screen.
The Contractor (or designated signatory) then needs to log into PCSE Online, select ‘Ophthalmic’ and search for the claim using the drop-down menu. Once they have located the claim, they need to open it to and follow the instructions.
Before you start your claim, take a look at the information available on our website, including a ‘How to’ video, a user guide and information on how to register. This is all available on the CET section of our website here

Covid-19 ways of working
Patient signatures
Regulations suspending the need for patient signatures to be captured on GOS forms will remain in place until at least 31 March 2021.
Where patients present for NHS General Ophthalmic Services, contractors are asked to:

  1. complete the relevant GOS forms on behalf of the patient
  2. ask the patient to confirm their eligibility for NHS services
  3. mark the eligibility on the relevant form
  4. if evidence of entitlement is not provided mark ‘evidence not seen’
  5. write ‘COVID-19’ in the patient signature

Please note: performers and contractors are required to sign all forms as normal
Average GOS payments
NHSEI has advised average monthly payments for all open optical practices are to be
continued to include activity in September paid October.

Due to the delay in NHSEI confirming the September arrangements, average payment
adjustments due to contractors will be made retrospectively on their next GOS payment date,
starting from 13 November. Contractors who receive payment between 1– 12 November will
receive any average monthly payment due to them along with their December GOS payment.
Information regarding further support for domiciliary providers and practices in areas of deprivation
can be found in the NHSEI’s 26 October letter  and in the Optical Fees Negotiating Committee (OFNC) Guidance
Making paper claims
With the uncertainty around Covid19 and the national lockdown we would encourage you to submit paper claims weekly so we can ensure they are processed in time for your next monthly payment.

Making online claims – the latest hints and tips to help you when making electronic GOS claims
Contacting the team out of hours
If you have an urgent issue with submitting GOS claims electronically, for example, you cannot access PCSE Online and need support after 5pm on a weekday or at a weekend, we now have a dedicated team on hand to help you.
The team’s operating hours are:

  • Monday to Friday 5pm-10pm
  • Saturday 8am-6pm
  • Sunday 9am-5pm

You can reach the team during these hours on 0113 518 8951. 
Please note, the extended hours team can only deal with urgent issues, for any non-urgent queries please continue to use the online form or contact our Customer Support Centre between 8am – 5pm Monday to Friday on 0333 014 2884.


Submitted an online GOS claim and realised you’ve made an error?

  You will need to submit a request for the claim to be cancelled and start a new claim if appropriate.

Cancelling a claim is easy to do, simply go to our online form,  select ‘Ophthalmic Payments’ and ‘Ophthalmic General Enquiry’. Complete your details on the form and select ‘Cancel GOS claims’

Once your request has been processed, a negative adjustment will appear on your next PCSE Online statement.


GOS 3 – reminder to give the patient a paper voucher

Practices using PCSE Online or eGOS must print a GOS 3 voucher from PCSE Online, signed by the Performer who conducted the sight test, to give to a patient to take away. The patient needs this to redeem their GOS 3 at another practice.
The printed GOS 3 will include a unique voucher code and authorisation code, here is an example of what they look like:

Please note: voucher codes and authorisation codes cannot be accepted without the voucher

October 2020 GP Practice Bulletin - October Edition

Welcome to the latest edition of the PCSE GP Practice Bulletin. In this issue, learn more about: 

New public-facing Performers List site now live 

The new public-facing Performer List website is now live. On this site you can easily search for performers on the Performers List for England, filtering down by type of Performer, name, CCG area or GP Practice. There are three types of search; quick, advanced and organisation, so you can search for your practice and see the full list of GPs registered there. 
You can also download your search results easily from the site, which is designed to be more user friendly and with more functionality.  

Please note: the information on the Public Performer List website is based on information updated by Performers themselves on their Performer List record. Performers can update their details at any time using PCSE Online.

Don’t forget – log in to PCSE Online to approve Performer list changes  

Practice manager approvers now need to approve Performer lists status changes via PCSE Online for GPs joining, leaving or changing their role within the practice. To do this you need the role of PL Practice Manager on PCSE Online.

Your practice's Performer list User Administrator can assign this role to you, using the User Management section on PCSE Online, if you don’t already have it. 

The system is designed to be user friendly. However, if you do need support, take a look at our Quick Guide for Practice Managers here. 

Avoiding rejected registrations 

Each month we process on average 36,0000 registrations. However, on average, 45% of these have missing or incorrect information and so have to be rejected. 

Why is this important? 

If a registration isn’t actioned the patient will remain un-registered and at risk of not receiving patient care. 

To help avoid rejected registrations our Registrations Team have shared four tips on avoiding rejected registrations. 

  1. Avoid Duplicate registrations: when registering a patient, to make sure the patient is not already registered please do a thorough search of the system, using a variety of search methods i.e. date of birth, surname, postcode. We reject around 1,700 of these per month. 

  2. Addresses outside practice boundary: if you are registering a patient with an address outside the practice boundary, ensure you have added their previous address and a note on the registration to tell us that you are aware of the address being outside the boundary. Please also ensure that you include one of the agreed text strings "OOAR", "OUT OF AREA REG", "OUT OF AREA SCHEME", "OOA REG", "PC-OOA", "PCS-OOA". We rejected around 1,200 of this type of registration each month.

  3. Place of birth: we reject about 2,500 registrations each month without a place of birth, please include this information when submitting a registration if the patient is willing to supply the information. 

  4. Valid Addresses: when submitting registrations please ensure that the full address including flat or apartment information and postcode is included. The team have found that around 1,200 registrations are submitted each month without this information.  

Important reminder: please ensure all information provided by the patient is included on the registration including previous names and addresses and please do not provide the current address or unknown as the previous address.   

Visit our website here for information on the registration process and more useful information for smooth patient registration. 

Learn more – what to do with supplies items you no longer need 

Please make every effort to dispose of any supplies items you no longer need safely using your own disposal facilities (paper and plastic as recycled, sharps in medical waste bins). If you do not have disposal facilities, please use the ‘returns’ tab on the supplies page on PCSE Online, completing all of the required fields. Please note that this function is for the sole purpose of returning items which are, or have been, provided by PCSE. 

Not sure whether your order has been fulfilled or you have received an item you believe is incorrect? Please first check your order details on PCSE Online. Any outstanding items will be shown on the Orders page. If there are discrepancies with your order, please contact the team here selecting ‘Supplies’ from the dropdown menu. 

Patient Data Quality Work 

Due to the extra pressures on GP practices during the Covid-19 outbreak, data quality checks on patient lists were paused. These checks have now recommenced.  

There are two types of data checks - data quality checks and list reconciliation. These checks are important to ensure patients are accurately registered with practices, and therefore included in relevant screening programmes. 

Learn more about Data quality checks here

Good to know - improvements to PCSE Online Records movement pages 

Your feedback told us the Medical Records movement pages on PCSE online wouldn’t load when there was a high volume of movements not complete. We’ve made technical improvements and you should experience quicker page load times. 

To further improve your online experience when ordering tracking labels, we have also made some changes. Once a patient leaves your practice, the label for their medical record takes between 10-12 days to be delivered.  

To prevent a duplicate label being requested for the same NHS number within 14 days we have made some updates to PCSE Online which will avoid sending you duplicate labels. If, after 14 days, you have not received the label, you can make another request via PCSE Online here.  

Available now - free virtual coaching available for primary care staff 

NHS England and Improvement recognise that staff in primary care roles are currently facing many challenges, which is why they’re supporting the frontline workforce with an individual coaching offer called #LookingAfterYouToo. 
Available 7 days a week, 7:15am – 10:00pm, staff can book a slot with experienced coaches at a date and time that suits them. 
The offer provides staff in clinical and non-clinical roles the opportunity to process their experiences, develop coping skills, deal with difficult conversations and develop strategies for self-management in challenging circumstances. 
By developing the skills and knowledge to look after themselves and stay well, they can also go on to deliver high quality care and support in their communities.   
here to find out more. 

Thanks for your feedback 

Thank you for your recent feedback, including ideas for improvement which have been taken on board and messages of thanks which are appreciated and communicated to the relevant teams.  

If you’d like to share your thoughts and suggestions on making our services better, use the stars below. We use them in our communications, on any emails we send to our customers, as well as on our website. Once you’ve selected your rating, you’ll have the chance to tell us more.   

Please keep the feedback coming. 

September 2020 Important updates for Domiciliary Providers

Submitting pre visit notifications (PVNs)
Submitting PVNs for domiciliary sight tests is quick and easy to do via PCSE Online, with auto-populated patient details, validation of mandatory fields to ensure accuracy, and instant confirmation that we have received your PVN. Watch this short video on how to do it.  
If you have a Practice Management System (PMS), check with your provider to see if you can submit electronic PVNs and GOS6 via your PMS.
If you are unable to submit PVNs electronically you will need to:

*It’s now mandatory to send the PVN using a NHS mail account. If you don’t already have an NHS mail account, NHS England has created a temporary online application process which takes around 2 weeks.

PVNs for sight tests due to take place from 1 February 2021
All GOS 6 claims for sight tests delivered from 1 February 2021 onwards require a PVN reference number, without this we will be unable to process your claim.
In accordance with regulations PVNs need to be submitted with the following minimum notice period of:

  • 48 hours: for one or two patients at the same address
  • Three weeks: for more than for two patients at the same address

Single payment date
In order to reduce administration for contractors, providers will receive a single GOS payment per month for all claims submitted via PCSE online, PMS eGOS or the new paper forms, even if services are provided in different areas of the country. A monthly statement with a detailed breakdown of all claims paid will be available on PCSE online.
If you are a domiciliary only provider with multiple historic payment dates you can choose any of your current payment dates as your future payment date, meaning that you can opt for whichever date best suits your business needs. If you haven’t already confirmed your future payment date of choice email pcse.optomengagement@nhs.net to let us know. If you have a practice and also provide domiciliary services, payment for all claims will be received on your usual practice payment date.

October 2020 Update: GP Payments and Pensions System launch date

Update on the launch date of the new online system for GP Payments and Pensions administration.  

As you know, the new system has been designed to improve the speed, visibility and tracking of the GP payments and pensions services. It is also a required part of the decommissioning project of National Health Application and Infrastructure Service (NHAIS), which acts as the current data feed for Open Exeter.  

As such, this is a major undertaking which involves multiple organisations and data sets, and is important to get right.  

The new system has now been built and extensive user acceptance testing, security testing, data migration testing and all functional tests have been completed successfully,  

The final test before launching the new system was to run a simulation to provide assurances that the system is robust and will provide a positive experience for users. We have identified some areas for improvement that can be made at this stage before we launch the new service.   

We were initially working towards having the system ready for the end of September but the decision to extend the testing time means that this date will now move. 

We’d like to take this opportunity to thank everyone who has been involved in the project so far. We will keep you updated on the revised launch date and will continue to work with you to ensure you have everything you need to start using the new service.  

September 2020 Go live date for the new paper GOS forms

As many practices are in the middle of transitioning to the new online GOS claims system, to help make roll outs as smooth as possible, we've moved the date for the introduction of new paper forms to 1 February 2021. This means the current paper forms remain in use until 31 January 2021. 

You will have received a contingency pack of the new style paper forms.  Please keep these forms safe and continue to use the current style forms.

Please note that these new forms are mandatory for use for all your GOS claims from 1 February 2021.


August 2020 Free virtual coaching available for primary care staff

NHS England and NHS Improvement recognise that staff in primary care roles are currently facing many challenges, which is why they’re supporting the frontline workforce with an individual coaching offer called #LookingAfterYouToo.

Available 7 days a week, 7:15am – 10:00pm, staff can book a slot with experienced coaches at a date and time that suits them.
The offer provides staff in clinical and non-clinical roles the opportunity to process their experiences, develop coping skills, deal with difficult conversations and develop strategies for self-management in challenging circumstances.

By developing the skills and knowledge to look after themselves and stay well, they can also go on to deliver high quality care and support in their communities.  

here to find out more.




August 2020 Changes to paper GOS forms

With practices now moving to submitting GOS claims online, the current paper GOS forms are only valid for claims up until 31 January 2021. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 February 2021.
When and how can I order the new style paper forms?
In September every practice will receive a contingency pack of the new style paper forms.  Please keep these safe, ready for use from 1 February 2021.
We will be sending you more information about how to use these forms, when to expect your delivery and how to order them on PCSE Online. In the meantime, here is an example of what they will look like:




August 2020 Reminder about GOS 3 vouchers when using PCSE Online

Practices using PCSE Online or eGOS can print a GOS 3 voucher from PCSE Online to give to a patient to take away.

The printed GOS 3 will be in the new paper format and will include a unique voucher code and authorisation code, here is an example of what they look like:




August 2020 Update for GP Registrars

The National Health Service (Performers Lists) (England) (Coronavirus) (Amendment) Regulations 2020 (Coronavirus Regulations) legislation exempts GP Registrars (GPRs) from the requirement to be included in the Medical Performers List when performing primary medical services whilst it remains in place. This exemption arises from the basis that all GPRs are employed by a Lead Employer that is a Designated Body and that their Responsible Officer is the HEE Dean. Should the Coronavirus Regulations be repealed before any amendment to the England Performers Lists Regulations has been enacted, GPRs will need to be included in the List and further instruction will be provided at that time. 

If you have any questions, please get in touch with your local Health Education England (HEE) point of contact.

August 2020 The CET window is now open

The claims window is now open and will run until Monday 30 November.

This year, all CET claims will need to be submitted via the PCSE Online portal. The online process is quick and easy, and will improve the overall service, from claim submission to final payment.


Submitting claims

Performers will need to submit claims directly via the PCSE Online portal. To submit a CET Claim, Performers simply need to log in to their account on PCSE Online, select the CET Claims button and follow the instructions.

The Contractor (or designated signatory) then needs to log into PCSE Online, select ‘Ophthalmic’ and search for the claim using the drop-down menu. Once they have located the claim, they need to open it to and follow the instructions.

We have created an easy to use guide on how to submit CET Claims via PCSE Online. This is available on the CET section of our website here.


Not registered?

If the Performer is not yet registered on PCSE Online, they will need to be added by their relevant Practice in order to access their account and make their submission.

If a store needs to add a Performer to their Practice, and need any help with user administration, they can access useful guides and information on the process on the CET section of the PCSE website or by emailing pcse.user-registration@nhs.net and our User Registration team will be happy to help.



July 2020 GP Pensions and Payments Transformation Update

This year, PCSE is introducing a digital service for submitting and reviewing payment and pension requests, which will provide users with a simpler, more efficient, and fully tracked payments and pensions administration service.

Throughout the development and introduction of this new service we will continue to work together with our stakeholders and customers including NHS England, BMA, NHS Pensions, accountants, commissioners and GPs to make sure that the timing on the launch is appropriate. The new service is expected to launch in September this year.

We’re making it easier to submit, track and view payments. We are introducing an online system for submitting and approving your payment claims which will provide online validation and highlight any missing information which is likely to: reduce your workload when submitting information for payments, reduce the risk of error from manual re-entry and improve the accuracy of payments.

The new easy to use system will replace Open Exeter and the current existing paper forms. PCSE Online will allow easy multiple submissions for your payment claims.

When the system is launched your monthly statements will be on PCSE Online instead of using Open Exeter. Learn more on our GP Payments page.


GP Pensions
Submitting and managing NHS Pensions for Type 1 and 2 Practitioners and Locums working in General Practice will be easier when using PCSE Online. We’ve designed a system that makes it easier to submit pension information and provides transparency which will enable users to track the progress of their information. This will also make it easier for members to check all their pension details are correct.

Practices will be able to manage, submit and update pension information all in one place. Find out more on our GP Pensions page.


July 2020 Changes to GOS Claims

NHS England & NHS Improvement have recently written to contractors about the upcoming change in GOS claims forms. With practices now moving to submitting GOS claims online, the current paper GOS forms will cease on 30 September 2020. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 October 2020.


What is the electronic GOS payments system?

In a digital-age we want to provide you with a more efficient way to submit, track and manage your claims. That's why we've introduced new, electronic services for ophthalmic payments, click here to find out more.


Making claims during COVID-19

Electronic submission maximises safety for staff involved, NHS England & NHS Improvement ask that practices move to the online claims system as a priority.

Additional safety measures have also been put in place, such as enabling ‘COVID-19’ to be entered in the patient signature box for claims submitted during the crisis, removing the need for patient contact.


How to move to online claims

  • If you are part of large chain, please contact your head office to understand their rollout plans.
  • If you use a PMS system, please speak to your provider directly to understand how to switch to online submissions. If your PMS provider is not yet ready, you can use PCSE Online free of charge in the interim.
  • If you do not use a PMS, then you can use PCSE Online. To get set up simply email pcse.user-registration@nhs.net to get started.

July 2020 New public facing Performers List website is now live

We have launched a new and improved public-facing Performer List website. The new site is designed to be more user friendly, with more functionality and data points than the previous site.


On the relaunched Performers List website (https://secure.pcse.england.nhs.uk/PerformersLists) users will be able to search for:

  • Performers on the Performers List for England
  • Performers associated to an NHS England Local Office
  • Performers linked to a CCG area

You can search for performers at an organisation too, just by selecting Organisation Search.

All searches will also be easily downloaded as an excel spreadsheet.

NHS England users will also be able to access additional information about performers and practices by logging into the PCSE Online portal. Approved users will be able to view a performer’s contact details, information about what practice(s) they are attached to and their personal details. They will also be able to select a practice and view any Performers associated with that practice.  

Please note: the information on the Public Performer List website is based on information updated by Performers themselves on their Performer List record. Performers can update their details at any time using PCSE Online.


May 2020 Trustmarque Virtual Desktops for Health

In response to the Covid-19 pandemic we have seen how many parts of the NHS are utilising digital technology to relieve some of the pressures faced by front line services. To help support the GP community with this transition to remote practicing Trustmarque, part of Capita PLC, has worked in partnership with the NHS to design virtual desktops for health.


A new partnership empowering GPs to continue critical services safely from home



GPs in the UK are now able to run critical patient services from the security of home thanks to a new solution that gives healthcare workers remote access to familiar clinical applications.

Trustmarque’s Virtual Desktops for Health has been designed in partnership with Trustmarque, Microsoft and NHS partners in the Midlands and London to bring a speedy and sustainable solution to meet the requirements of remote working and ease the pressure on clinical teams.

Harnessing the power of Microsoft Azure, Virtual Desktops for Health gives registered healthcare professionals secure, instant access to familiar healthcare applications like EMIS, SystmONE, Adastra, AccuRx, iGPR and Docman.

With access to full patient records and all appointments across a Practice or Clinic, GPs can collaborate to manage appointments, issue e-prescriptions and manage referrals.

How does it work?

The virtual desktop can be launched anywhere and from any Smart device, including laptops, Macs, Notebooks and smartphones - providing there is a secure WiFi or 4G connection. Users simply download and launch the application hosted in Windows 10 Virtual Desktop. Access to clinical applications is then authenticated via physical or Isosec virtual smartcards.

It is a particularly safe option for colleagues who are vulnerable, self-isolating or recently returned to work, reducing the need for contact and PPE. It has been designed to provide primary care professionals with easy, secure and flexible access to work across practices and other primary care services including NHS111, Out of Hours and Urgent Care.

Dr Damian Williams, a Birmingham based GP who has been involved in the project, made a short video explaining the solution.  Watch his 2 minute overview on YouTube. 


Current users and next steps

The initial project team includes a select group of GPs in Nottingham, as well as Ciaron Hoye, Programme Director for the East Midlands Local Health and Care Record, who have been working on the development and rollout to early adopters. There are currently over 1000 professionals who are provisioned to use the solution across Nottinghamshire, Leicestershire, East England and London. However, it is hoped the solution will be extended to other GPs in the near future.

While designed as a rapid response to the Covid-19 challenges, Virtual Desktops for Health is not a temporary solution. Leveraging Trustmarque’s unique expertise in the healthcare sector and their long-standing relationship with Microsoft, the solution aims to bring lasting benefits and efficiencies, including up to 30% saving over a standard infrastructure lifecycle.


Find out more



May 2020 Ophthalmic Contractor Payments during COVID-19

We are working to support contractors, who continue to provide essential services for patients during the COVID-19 pandemic. So, we will be making the payments NHS England. These contractors will receive a monthly payment based on the average monthly reimbursement to the practice generated from GOS fees during the period March 2019 to February 2020.

Submitting GOS Claims

You should submit GOS claims as normal – cut-off dates haven’t changed. NHS England has advised during the COVID-19 period, claims can be submitted without a patient signature, as long as you enter ‘COVID-19’ in the patient signature box.

Contractor statements

Your Open Exeter statement will contain details of the paper claims processed and will show the value of the positive payment adjustment, where applicable.

If you have submitted any electronic claims during the period, the details of these will be contained in your PCSE Online statement. In this scenario, the payment you receive will be the sum of the amounts on both your Open Exeter and PCSE Online statements.

If you have any queries relating to COVID-19 payments, please contact your NHS England regional office. Find contact details here.

Register for PCSE Online

During the COVID-19 situation, use PCSE Online to submit your GOS claims electronically, with zero contact, maximising safety for staff involved, enabling all parts of the system to adhere to the government's social distancing recommendations. 

The PCSE Online system is free of charge and very easy to use. It provides you with a quicker and easier method of submitting GOS claims, together with a host of other benefits including:.

  • no rejected claims, as real time validation flags any errors before submission
  • easier monthly payment reconciliation via detailed online statements
  • reduction in costs as you will no longer need to post forms

The set up process is simple, so if you haven’t already registered please contact the ophthalmic engagement team at pcse.optomengagement@nhs.net who will help you get online and start using the system.

Further Information

For more information on the payments for optical practices providing essential eye care, visit AOP Coronavirus Updates.


April 2020 Making Performer List approvals easier for GP Practices

We have agreed a change in process with NHS England to make it easier for any practices not already registered on PCSE Online to approve Performers joining or leaving their practice, or changes to their status.  This comes into effect from Thursday 23 April.

To make registration simpler, we have moved to a non-contact approach which removes the need for a letter to be couriered to a GP practice to set up user registration. Instead, it has been agreed with NHS England that a practice’s senior Open Exeter contact can be pre-registered as the main User Administrator. Any changes to this named contact can be made by contacting the PCSE User Registration team at pcse.user-registration@nhs.net by Monday 20 April. All users will be pre-registered on Thursday 23 April. User access can also be changed easily after this date, via the User Management area of PCSE Online.

There are two roles on PCSE Online that will be assigned under this process are:

  • ‘User administrator’ - this role allows the user to set up, remove and change all Performer List service users at their practice
  • ‘PL Practice Manager’ – this is the specific role needed to approve GPs leaving or joining your practice. You do not need to be a practice manager to have this role.

Any questions can be sent directly to the User Registration team at pcse.user-registration@nhs.net.


March 2020 COVID-19 PCSE service update

We understand the challenges that the COVID-19 outbreak places on Primary Care colleagues’ workloads and we want to keep you updated on what we are doing to support you during this time.

We continue to work with NHS England to prioritise services so that we can make sure they run smoothly, avoiding disruption to front line Primary Care. These essential services are:

  • processing the monthly contractual payments to GP practices
  • uploading of pharmacy monthly payment files
  • processing and payment of GOS claims to Ophthalmic practices
  • delivering and fulfilling supplies orders such as needles, syringes, prescriptions and essential NHS forms
  • processing patient registrations and urgent medical record requests to ensure continued patient care
  • ensuring that performers are correctly registered on the Performer Lists for England and able to provide services to the NHS

Please note, as we focus on the above essential services during this time, it may take longer for us to process and resolve queries for other services.

PCSE will continue to work with NHS England to do everything we can to ensure practices are supported.

For updates on each of our services during the COVID-19 outbreak, please click here.


March 2020 Ophthalmic Registration Guidance for PCSE Online

How to register

Even though you may have staff who already order supplies through PCSE Online, in order to assign staff for the Performers List or Payments roles, the Contract Manager of the practice must do two things: They must enter a unique code (found in the original registration letter) into PCSE Online to register your practice and then assign at least one person in your practice the role of ‘User Administrator’.

User Administrators are important because they assign all of the other roles available to you in PCSE Online. If possible, we recommend that you have more than one person assigned this role for contingency (you can have up to four).

PCSE sent a letter to Contract Managers in September 2019 that contained a unique registration code. This code expires on 31 March 2020 so, if you haven’t already registered, please make sure that you do so before then.

What if we don’t have the letter?

If the contractor at your practice did not receive the letter, or no longer has the letter, don’t worry. We’ll send you another one if you email your request to our dedicated user registration team at pcse.user-registration@nhs.net

Our Contract Manager has registered our practice and assigned a User Administrator – what do we do next?

Your User Administrator/s should now be able to assign the other roles that your PCSE Online users will need (a User Administrator is purely someone who can assign roles).

Click this link to open our User Management Guide that explains the different types of role that your User Administrator can assign.

Each role has a different purpose. It’s possible for one single user to be a User Administrator and hold all of the other roles too, but you can also split the work up between different users, as you wish.

Please make sure that you know what each role does because the act of assigning a role to someone will grant that person permission to see data that you may consider sensitive or even confidential.


Get further help with our guides

As well as our User Management Guide, we have several other guides that may be of use, take a look below:

  • User Management Guide: this guide explains how to create user accounts (including Performers), and add or edit user roles, including deactivating a user
  • Quick guide for Applicants: a short guide for Performers joining the performer list for the first time
  • Main Guide for Applicants: everything new applicants need to know when applying to join the Performers List on PCSE Online

Link to user guides


Guidance for PMS Users

If you use a Practice Management System (PMS) you also have to register for PCSE Online using the method explained above, this is because there are some things you can only do via PCSE Online. For example, you will use your PMS to process payments (eGOS), but you still have to use PCSE Online to see the statements for those payments (you can use it to track claims too).

We also recommend that you register for PCSE Online even if your PMS provider has not yet launched their eGOS service. This is because of the code expiry date in the letter we sent to contractors in September. It also means you will be ready for when your PMS goes live.


February 2020 Advice to Primary Care contractors in the event of emergency closures (Covid-19)

If you should need to close your practice temporarily as a precaution against the spread of COVID-19, PCSE is here to support you. For example, we can manage the movement of your patient records and postpone deliveries of supplies. In the first instance, please refer to the guidance shown on the UK .GOV web site.

If you are experiencing a similar emergency, or ensuring you have the right contingency plans in place, please get in touch with your CCG to discuss options, and our supplies team will be happy to discuss possible actions.

The team can be contacted via the PCSE Customer Support Centre can be contacted on 0333 014 2884 and is open from 8:00-17:00, Monday to Friday.

February 2020 It's time to submit your end of year pension forms

The deadline to submit the NHS Pension Scheme end of year Type 1 medical practitioner (GP Provider) certificate or the Type 2 medical practitioner (salaried GP) self-assessment form for year 2018/19 is Saturday 29 February 2020. If your practice operates as a limited company you should submit a Limited Company Annual Certificate of Pensionable Profits 2018/19, available here. Forms need to be submitted to Primary Care Support England in accordance with the statutory NHS Pension Scheme Regulations and you, or your nominated representative, such as your accountant, can do this via the relevant form at www.pcse.england.nhs.uk/ contact-us/.

If you need any support here is a guide and timeline, where you can find useful information about adjusting your next contractual payment and some handy tips about submitting forms without a hand-written signature. You can access all GP pension forms on the NHSBSA/NHS Pensions website at https://www.nhsbsa.nhs.uk/member-hub

Don’t forget to get your Estimate of Pensionable Income form in by 1 March 2020

It is a legal requirement that practices provide the estimated earnings details of every GP or non-GP provider attached to their practice (locums are not included) each year. Also a reminder that, if a new GP or non-GP provider joins your practice during the year that a new estimates form needs to be submitted. This will make sure that the right deductions are being taken from your practice and prevent large adjustments being made at the end of the year. You can find the form here and once completed you just need to submit to PCSE for processing using our online form.