With practices now moving to submitting GOS claims online, the current paper GOS forms are only valid for claims up until 30 September 2020. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 October 2020.
When and how can I order the new style paper forms?
In September every practice will receive a contingency pack of the new style paper forms. These forms will also be available to order through PCSE Online from the end of September.
Over the next few weeks, we will be sending you more information about how to use these forms, when to expect your delivery and how to order them on PCSE Online. In the meantime, here is an example of what they will look like:
Practices using PCSE Online or eGOS can print a GOS 3 voucher from PCSE Online to give to a patient to take away.
The printed GOS 3 will be in the new paper format and will include a unique voucher code and authorisation code, here is an example of what they look like:
The claims window is now open and will run until Monday 30 November.
This year, all CET claims will need to be submitted via the PCSE Online portal. The online process is quick and easy, and will improve the overall service, from claim submission to final payment.
Performers will need to submit claims directly via the PCSE Online portal. To submit a CET Claim, Performers simply need to log on to their account on PCSE Online, select the CET Claims button and follow the instructions.
The Contractor (or designated signatory) then needs to log into PCSE Online, select ‘Ophthalmic’ and search for the claim using the drop-down menu. Once they have located the claim, they need to open it to and follow the instructions.
We have created an easy to use guide on how to submit CET Claims via PCSE Online. This is available on the CET section of our website here.
If the Performer is not yet registered on PCSE Online, they will need to be added by their relevant Practice in order to access their account and make their submission.
If a store needs to add a Performer to their Practice, and need any help with user administration, they can access useful guides and information on the process on the CET section of the PCSE website or by emailing firstname.lastname@example.org and our User Registration team will be happy to help.
This year, PCSE is introducing a digital service for submitting and reviewing payment and pension requests, which will provide users with a simpler, more efficient, and fully tracked payments and pensions administration service.
Throughout the development and introduction of this new service we will continue to work together with our stakeholders and customers including NHS England, BMA, NHS Pensions, accountants, commissioners and GPs to make sure that the timing on the launch is appropriate. The new service is expected to launch in September this year.
We’re making it easier to submit, track and view payments. We are introducing an online system for submitting and approving your payment claims which will provide online validation and highlight any missing information which is likely to: reduce your workload when submitting information for payments, reduce the risk of error from manual re-entry and improve the accuracy of payments.
The new easy to use system will replace Open Exeter and the current existing paper forms. PCSE Online will allow easy multiple submissions for your payment claims.
When the system is launched your monthly statements will be on PCSE Online instead of using Open Exeter. Learn more on our GP Payments page.
Submitting and managing NHS Pensions for Type 1 and 2 Practitioners and Locums working in General Practice will be easier when using PCSE Online. We’ve designed a system that makes it easier to submit pension information and provides transparency which will enable users to track the progress of their information. This will also make it easier for members to check all their pension details are correct.
Practices will be able to manage, submit and update pension information all in one place. Find out more on our GP Pensions page.
NHS England & NHS Improvement have recently written to contractors about the upcoming change in GOS claims forms. With practices now moving to submitting GOS claims online, the current paper GOS forms will cease on 30 September 2020. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 October 2020.
What is the electronic GOS payments system?
In a digital-age we want to provide you with a more efficient way to submit, track and manage your claims. That's why we've introduced new, electronic services for ophthalmic payments, click here to find out more.
Making claims during COVID-19
Electronic submission maximises safety for staff involved, NHS England & NHS Improvement ask that practices move to the online claims system as a priority.
Additional safety measures have also been put in place, such as enabling ‘COVID-19’ to be entered in the patient signature box for claims submitted during the crisis, removing the need for patient contact.
How to move to online claims
We have launched a new and improved public-facing Performer List website. The new site is designed to be more user friendly, with more functionality and data points than the previous site.
On the relaunched Performers List website (https://secure.pcse.england.nhs.uk/PerformersLists) users will be able to search for:
You can search for performers at an organisation too, just by selecting Organisation Search.
All searches will also be easily downloaded as an excel spreadsheet.
NHS England users will also be able to access additional information about performers and practices by logging into the PCSE Online portal. Approved users will be able to view a performer’s contact details, information about what practice(s) they are attached to and their personal details. They will also be able to select a practice and view any Performers associated with that practice.
Please note: the information on the Public Performer List website is based on information updated by Performers themselves on their Performer List record. Performers can update their details at any time using PCSE Online.
In response to the Covid-19 pandemic we have seen how many parts of the NHS are utilising digital technology to relieve some of the pressures faced by front line services. To help support the GP community with this transition to remote practicing Trustmarque, part of Capita PLC, has worked in partnership with the NHS to design virtual desktops for health.
A new partnership empowering GPs to continue critical services safely from home
GPs in the UK are now able to run critical patient services from the security of home thanks to a new solution that gives healthcare workers remote access to familiar clinical applications.
Trustmarque’s Virtual Desktops for Health has been designed in partnership with Trustmarque, Microsoft and NHS partners in the Midlands and London to bring a speedy and sustainable solution to meet the requirements of remote working and ease the pressure on clinical teams.
Harnessing the power of Microsoft Azure, Virtual Desktops for Health gives registered healthcare professionals secure, instant access to familiar healthcare applications like EMIS, SystmONE, Adastra, AccuRx, iGPR and Docman.
With access to full patient records and all appointments across a Practice or Clinic, GPs can collaborate to manage appointments, issue e-prescriptions and manage referrals.
How does it work?
The virtual desktop can be launched anywhere and from any Smart device, including laptops, Macs, Notebooks and smartphones - providing there is a secure WiFi or 4G connection. Users simply download and launch the application hosted in Windows 10 Virtual Desktop. Access to clinical applications is then authenticated via physical or Isosec virtual smartcards.
It is a particularly safe option for colleagues who are vulnerable, self-isolating or recently returned to work, reducing the need for contact and PPE. It has been designed to provide primary care professionals with easy, secure and flexible access to work across practices and other primary care services including NHS111, Out of Hours and Urgent Care.
Dr Damian Williams, a Birmingham based GP who has been involved in the project, made a short video explaining the solution. Watch his 2 minute overview on YouTube.
Current users and next steps
The initial project team includes a select group of GPs in Nottingham, as well as Ciaron Hoye, Programme Director for the East Midlands Local Health and Care Record, who have been working on the development and rollout to early adopters. There are currently over 1000 professionals who are provisioned to use the solution across Nottinghamshire, Leicestershire, East England and London. However, it is hoped the solution will be extended to other GPs in the near future.
While designed as a rapid response to the Covid-19 challenges, Virtual Desktops for Health is not a temporary solution. Leveraging Trustmarque’s unique expertise in the healthcare sector and their long-standing relationship with Microsoft, the solution aims to bring lasting benefits and efficiencies, including up to 30% saving over a standard infrastructure lifecycle.
Find out more
We are working to support contractors, who continue to provide essential services for patients during the COVID-19 pandemic. So, we will be making the payments NHS England. These contractors will receive a monthly payment based on the average monthly reimbursement to the practice generated from GOS fees during the period March 2019 to February 2020.
Submitting GOS Claims
You should submit GOS claims as normal – cut-off dates haven’t changed. NHS England has advised during the COVID-19 period, claims can be submitted without a patient signature, as long as you enter ‘COVID-19’ in the patient signature box.
Your Open Exeter statement will contain details of the paper claims processed and will show the value of the positive payment adjustment, where applicable.
If you have submitted any electronic claims during the period, the details of these will be contained in your PCSE Online statement. In this scenario, the payment you receive will be the sum of the amounts on both your Open Exeter and PCSE Online statements.
If you have any queries relating to COVID-19 payments, please contact your NHS England regional office. Find contact details here.
Register for PCSE Online
During the COVID-19 situation, use PCSE Online to submit your GOS claims electronically, with zero contact, maximising safety for staff involved, enabling all parts of the system to adhere to the government's social distancing recommendations.
The PCSE Online system is free of charge and very easy to use. It provides you with a quicker and easier method of submitting GOS claims, together with a host of other benefits including:.
The set up process is simple, so if you haven’t already registered please contact the ophthalmic engagement team at email@example.com who will help you get online and start using the system.
For more information on the payments for optical practices providing essential eye care, visit AOP Coronavirus Updates.
We have agreed a change in process with NHS England to make it easier for any practices not already registered on PCSE Online to approve Performers joining or leaving their practice, or changes to their status. This comes into effect from Thursday 23 April.
To make registration simpler, we have moved to a non-contact approach which removes the need for a letter to be couriered to a GP practice to set up user registration. Instead, it has been agreed with NHS England that a practice’s senior Open Exeter contact can be pre-registered as the main User Administrator. Any changes to this named contact can be made by contacting the PCSE User Registration team at firstname.lastname@example.org by Monday 20 April. All users will be pre-registered on Thursday 23 April. User access can also be changed easily after this date, via the User Management area of PCSE Online.
There are two roles on PCSE Online that will be assigned under this process are:
Any questions can be sent directly to the User Registration team at email@example.com.
We understand the challenges that the COVID-19 outbreak places on Primary Care colleagues’ workloads and we want to keep you updated on what we are doing to support you during this time.
We continue to work with NHS England to prioritise services so that we can make sure they run smoothly, avoiding disruption to front line Primary Care. These essential services are:
Please note, as we focus on the above essential services during this time, it may take longer for us to process and resolve queries for other services.
PCSE will continue to work with NHS England to do everything we can to ensure practices are supported.
For updates on each of our services during the COVID-19 outbreak, please click here.
How to register
Even though you may have staff who already order supplies through PCSE Online, in order to assign staff for the Performers List or Payments roles, the Contract Manager of the practice must do two things: They must enter a unique code (found in the original registration letter) into PCSE Online to register your practice and then assign at least one person in your practice the role of ‘User Administrator’.
User Administrators are important because they assign all of the other roles available to you in PCSE Online. If possible, we recommend that you have more than one person assigned this role for contingency (you can have up to four).
PCSE sent a letter to Contract Managers in September 2019 that contained a unique registration code. This code expires on 31 March 2020 so, if you haven’t already registered, please make sure that you do so before then.
What if we don’t have the letter?
If the contractor at your practice did not receive the letter, or no longer has the letter, don’t worry. We’ll send you another one if you email your request to our dedicated user registration team at firstname.lastname@example.org
Our Contract Manager has registered our practice and assigned a User Administrator – what do we do next?
Your User Administrator/s should now be able to assign the other roles that your PCSE Online users will need (a User Administrator is purely someone who can assign roles).
Click this link to open our User Management Guide that explains the different types of role that your User Administrator can assign.
Each role has a different purpose. It’s possible for one single user to be a User Administrator and hold all of the other roles too, but you can also split the work up between different users, as you wish.
Please make sure that you know what each role does because the act of assigning a role to someone will grant that person permission to see data that you may consider sensitive or even confidential.
Get further help with our guides
As well as our User Management Guide, we have several other guides that may be of use, take a look below:
Guidance for PMS Users
If you use a Practice Management System (PMS) you also have to register for PCSE Online using the method explained above, this is because there are some things you can only do via PCSE Online. For example, you will use your PMS to process payments (eGOS), but you still have to use PCSE Online to see the statements for those payments (you can use it to track claims too).
We also recommend that you register for PCSE Online even if your PMS provider has not yet launched their eGOS service. This is because of the code expiry date in the letter we sent to contractors in September. It also means you will be ready for when your PMS goes live.
If you should need to close your practice temporarily as a precaution against the spread of COVID-19, PCSE is here to support you. For example, we can manage the movement of your patient records and postpone deliveries of supplies. In the first instance, please refer to the guidance shown on the UK .GOV web site.
If you are experiencing a similar emergency, or ensuring you have the right contingency plans in place, please get in touch with your CCG to discuss options, and our supplies team will be happy to discuss possible actions.
The team can be contacted via the PCSE Customer Support Centre can be contacted on 0333 014 2884 and is open from 8:00-17:00, Monday to Friday.
The deadline to submit the NHS Pension Scheme end of year Type 1 medical practitioner (GP Provider) certificate or the Type 2 medical practitioner (salaried GP) self-assessment form for year 2018/19 is Saturday 29 February 2020. If your practice operates as a limited company you should submit a Limited Company Annual Certificate of Pensionable Profits 2018/19, available here. Forms need to be submitted to Primary Care Support England in accordance with the statutory NHS Pension Scheme Regulations and you, or your nominated representative, such as your accountant, can do this via the relevant form at www.pcse.england.nhs.uk/ contact-us/.
If you need any support here is a guide and timeline, where you can find useful information about adjusting your next contractual payment and some handy tips about submitting forms without a hand-written signature. You can access all GP pension forms on the NHSBSA/NHS Pensions website at https://www.nhsbsa.nhs.uk/member-hub
Don’t forget to get your Estimate of Pensionable Income form in by 1 March 2020
It is a legal requirement that practices provide the estimated earnings details of every GP or non-GP provider attached to their practice (locums are not included) each year. Also a reminder that, if a new GP or non-GP provider joins your practice during the year that a new estimates form needs to be submitted. This will make sure that the right deductions are being taken from your practice and prevent large adjustments being made at the end of the year. You can find the form here and once completed you just need to submit to PCSE for processing using our online form.
Are you attending the 100% Optical event at ExCel London this weekend? We’ll be there throughout the event to talk to you about our new digital services. Here’s what’s happening…
Friday 25 – Monday 27 January
Join us at stall M157 (to the left of the main stage) throughout the event for:
Monday 27 January only
Our Ophthalmic Consultant, Katrina Venerus, will be speaking in the Optical Hub (11:15-11:45am) about our digital transformation of General Ophthalmic Services (GOS) claims. You’ll hear the story of why we’ve made the changes and the benefits that contractors have seen.
It’s also another chance for you to see our testimonial videos (below) too.