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Changes to GOS Claims

NHS England & NHS Improvement have recently written to contractors about the upcoming change in GOS claims forms. With practices now moving to submitting GOS claims online, the current paper GOS forms will cease on 30 September 2020. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 October 2020.


What is the electronic GOS payments system?

In a digital-age we want to provide you with a more efficient way to submit, track and manage your claims. That's why we've introduced new, electronic services for ophthalmic payments, click here to find out more.


Making claims during COVID-19

Electronic submission maximises safety for staff involved, NHS England & NHS Improvement ask that practices move to the online claims system as a priority.

Additional safety measures have also been put in place, such as enabling ‘COVID-19’ to be entered in the patient signature box for claims submitted during the crisis, removing the need for patient contact.


How to move to online claims

  • If you are part of large chain, please contact your head office to understand their rollout plans.
  • If you use a PMS system, please speak to your provider directly to understand how to switch to online submissions. If your PMS provider is not yet ready, you can use PCSE Online free of charge in the interim.
  • If you do not use a PMS, then you can use PCSE Online. To get set up simply email pcse.user-registration@nhs.net to get started.