NHS Logo

Making an urgent medical record request

If you have an urgent clinical need to access information in a medical record, PCSE can facilitate contact between you and a patient’s previous GP, to ensure the details needed get to the relevant clinician in good time. Based on feedback from practices, we’ve produced a new urgent records request form, so you are clear on the information PCSE needs in order to process your urgent request as quickly and efficiently as possible. Download the urgent medical request form herecomplete electronically and send to PCSE.enquiries@nhs.net putting ‘Urgent record request’ in the email subject line.​

New online form coming soon:

A new online form for requesting urgent medical records will be available from in October 2018. The new form will be quicker and easier to complete, and will get the request straight to the team to process. It will also validate the information as it is completed, ensuring that all necessary information is captured correctly, minimising the likeliness for rejections.

When an urgent medical record has been successfully submitted, the user will receive an email notification confirming that the request has been received. The email will contain a case reference number which can be used to follow up on the case if required.

Please note that only contacts registered with PCSE will be able to submit urgent medical record requests using the new form. In order to become a registered contact, the main contact we hold for your organisation can register you on PCSE Online via the ‘User Management’ section. Further information about becoming a registered contact with PCSE can be found here.