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Access to Health Records (AHR) Request


From 1 August 2022, if you are looking to make an Access to Health Records request for an individual who has passed away, you must submit your request directly to the last known GP Practice.

Primary Care Support England can only provide a copy of GP health records under extenuating circumstances, including where the last registered GP Practice is now closed or the individual was not registered at time of death. It must comply with the Access to Health Records Act 1990 (AHRA) and can take up to 40 days to process.

In these instances please note that there may be instances where parts of a person’s medical record may be held with Hospital, Community or Mental Health trusts, as well as any previous primary care practice(s). PCSE cannot provide access to these records, and you may wish to make a separate application to the relevant Health Organisation.

To access the form, visit the Contact Us page on the website and select Subject Access Request as the category of your enquiry and Subject Access Request as the type of enquiry. Then follow these simple steps:

  • Select the capacity in which you’re submitting the request
  • Tell us if your request is regarding a deceased person
  • Answer Yes, and you will be taken to the Access Health Request form
  • Complete the form and upload the supporting documentation
  • Submit your application

What happens next?

We will:

  1. Process your application and order the medical record from our offsite storage facility
  2. An NHS England Health Professional will review the request and medical record in line with the Data Protection Act 2018 (DPA)
  3. If the Health Professional confirms that the records can be released, a copy of the record will be sent to you electronically by secure email
  4. Your request will be complete

You can find out more about access NHS England encrypted emails here.

Consent to email your completed request 

In agreement with NHS England, PCSE is now able to complete your request via secure email. This is also the fastest way to make a request for access to medical records.
Please note: by submitting your AHR or SAR request online, you are consenting to receive any communication/records via secure email. F
or guidance on how to access these emails, please click the tile below.


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