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Incomplete Records

An incomplete medical record means there is information missing from certain periods.

On occasion, a GP practice will contact PCSE stating that the record is incomplete and want to find the missing information.

When a GP practice contacts us to say a medical record is incomplete, we will:

  • check with central storage that all records that have been received have been sent out to the current GP practice
  • contact the last known data controller for the missing portion to forward on to the current GP practice

 

PCSE

How can I notify you that a patient's medical record is incomplete?

A GP or GP practice can submit an enquiry via out online form here, choosing Medical Record Movement as the category and type of enquiry, to tell us that a patient's medical record is incomplete. 

 

What happens if the missing portion of the record is found in central storage?

Any records found in central storage will be forwarded to the registered GP Practice.

 

What happens if the missing portion of the records is not found in central storage?

PCSE will contact that last known GP practice for the missing notes, and if found, these will be forwarded to the current practice.

If the last known practice is closed, we will contact signpost the current practice to the relevant CCG to ask them to assist in locating the missing portion of the notes. 

 

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