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Important Information for Ophthalmic Users


Postcode Search for GOS Claims - update 14 June 09:00

The postcode search for GOS claims is currently not working. 

Users should click the Please enter the address manually button to enter the patient's address. 

Our technical experts are working to resolve the issue. We will update this message as soon as search functionality is restored.



PCSE Online - update 12 June 13:00

We are aware some users have experienced intermittent issues with PCSE Online. Our technical experts have resolved the issue, and we continue to monitor system performance. We are sorry for any inconvenience this has caused. 

PCSE and NHSEI have published Business Continuity Guidance for Ophthalmic Contractors to ensure General Ophthalmic Services can continue during any system outage, available here for your reference.



System latency - update 10 June

We're continuing work to address the ongoing system latency experienced by some users of PCSE Online in the late afternoon. We're limiting any impact this is causing whilst we investigate and address the cause. We'll continue to provide ongoing updates on this.


GOS 3 claims – update 13 May

Ophthalmic users are reminded to recheck the details in GOS3s created on 10 or 11 of May before submitting them and create a new claim if any issues are present. 

We are also aware users are currently unable to open a GOS 3 on PCSE Online if it’s been issued by another practice.  We hope this issue will be resolved by the middle of next week. If you need to submit a GOS 3 that you can’t retrieve on PCSE Online, you can complete the paper form presented by the patient.

We will continue to monitor the system and thank you for your patience.