Important Information for Ophthalmic Users
26 August 2022: Out of Hours Technical Support
Due to the very low demand of the Out of Hours support since its introduction, PCSE and NHS England have agreed that the technical support line for Ophthalmic Payments services is no longer required and so from 1 September 2022 will no longer be available - click here.
13 June: CET claims window opening soon
We have written to GOS Performers, GOS Claim Managers and Contractor Signatories to let them know that the 2021-22 Continuing Education and Training (CET) claims window will open on Friday 1 July - click here
Submitting a CET claim is quick and easy to do on PCSE Online:
15 March: System enhancements to PCSE Online
We have made a number of system enhancements to the PCSE Online Ophthalmic Payments solution in response to feedback from stakeholders. Please find updates on the below improvements that was communicated on 15 March - click here
We have also added new functionality to help PCSE Online User Administrators ensure the users linked to their practice are kept up to date. Information on this has been sent direct to active User Administrators and you can view the communication here.
20 December: Upfront monthly payment reconciliation
Further to the previous communication from NHS England & NHS Improvement (NHSEI) regarding upfront payments made in response to the high volume of rejected GOS claim forms, we have written to affected contractors to give advance notice that NHSEI have instructed us to undertake a full reconciliation of the upfront payments you have received. This will take place across January to March 2022.
If you have any queries regarding the deductions, please use the Contact us form. We will liaise with the relevant NHSEI commissioning team as required.
Please note, the claim values and corresponding recovery periods have been approved by the regional commissioning teams. If you have a query regarding the length of time for the recovery, we will send this onto them for you.
8 September: Ophthalmic Bulletin
As part of our ongoing commitment to improving your experience of using the Ophthalmic Payments services in PCSE Online, here are the recent improvements and latest updates - click here.
31 August: Important Update - Patient Signatures for GOS forms restarting
The Department of Health and Social Care have confirmed that patient signatures on GOS claims will become mandatory again from 1 September - click here.
26 August: Important Update for Practice Management System (PMS) Providers
Please find updates on the below information that was shared with PMS providers - click here:
20 August: Ophthalmic Bulletin
As part of our ongoing commitment to improving your experience of using the Ophthalmic Payments services in PCSE Online, here is an update on recent improvements and fixes that have been put in place - click here.
23 July: PCSE Online claim search function
As part of our work to optimise PCSE Online, we have streamlined the claim search functionality and shared a top tip for end of day reconciliation using the search functionality - click here.
22 July: System downtime
We're letting you know about scheduled maintenance taking place tonight
Due to maintenance, PCSE Online will be unavailable from 19:00 to midnight tonight, Thursday 22 July.
Tonight's maintenance will make the following improvement to the ophthalmic claims solution:
16 July: Letter from NHSEI regarding upfront payments
We have shared a letter from NHS England & NHS Improvement (NHSEI) regarding upfront payments - click here.
14 July: Important update - system improvements
We’re pleased to confirm improvements have been made to our online Ophthalmic solution following last night’s system maintenance, to read more - click here.
13 July: Ophthalmic Update
We’d like to share a number of updates with you relating to the Ophthalmic Payments service from PCSE - click here.
13 July: Update on PVNs
The PVN issue has now been resolved for the majority of postcodes. Please proceed with submitting PVNs as normal via eGOS or PCSE Online and if you encounter any postcode problems please contact email@example.com for assistance.
If you have been unable to submit a PVN in the time frame required by regulations due to the recent issue, please set the visit date and time for the earliest date and time allowed by regulations and contact firstname.lastname@example.org with a request for the to update the date and time of the visit. You will need to quote your ODS code, the PVN reference number and the date and time the visit is due to take place.
12 July: System update
We are aware that users are not able to submit domiciliary PVNs due to an issue with the ONS postcode file. Our technical team are working to resolve this as soon as possible. We will advise you how to proceed with any 48 hour PVNs you need to submit today, once the issue is fixed.
12 July: System update
Due to scheduled maintenance, PCSE Online will be unavailable from 7pm to midnight on Tuesday 13 July. We're sorry for any inconvenience this may cause.
05 July: System update
Due to scheduled maintenance, PCSE Online will be unavailable from 19:00 to 23:59 on Tuesday 6 July. We're sorry for any inconvenience this may cause.
24 June: System update
We wanted to let you know that the planned migration of our data centre, which was scheduled to take place between 1900hrs on Saturday 26 June and 1100hrs on Sunday 27 June, has been postponed. We will be back in touch with further details on when this will take place.
In the meantime, you can continue to submit online claims as usual.
17 June: System update
We're continuing work to address the ongoing system latency experienced by some users of PCSE Online in the late afternoons.
We're monitoring system performance and we anticipate an improvement following the planned migration of our data centre, which is scheduled to take place between 1900hrs on Saturday 26 June and 1100hrs on Sunday 27 June.
18 June: Retrospective adjustments for sight tests
As you will be aware, the GOS sight test fee and domiciliary fees were increased on the 1st April 2021. The new rates have been paid since 28th April, any claims made after the 1st April and before 28th April will be adjusted on your July GOS payment to reflect the fee increase. This will show as an adjustment on your PCSE Online statement.
PCSE Online - update 12 June 13:00
We are aware some users have experienced intermittent issues with PCSE Online. Our technical experts have resolved the issue, and we continue to monitor system performance. We are sorry for any inconvenience this has caused.
PCSE and NHSEI have published Business Continuity Guidance for Ophthalmic Contractors to ensure General Ophthalmic Services can continue during any system outage, available here for your reference.
Postcode Search for GOS Claims - update 15 June 08:30
The postcode search for GOS claims was not working on 14 June. Our technical experts resolved the issue and we continue to monitor performance.
System latency - update 10 June
GOS 3 claims – update 13 May
Ophthalmic users are reminded to recheck the details in GOS3s created on 10 or 11 of May before submitting them and create a new claim if any issues are present.
We are also aware users are currently unable to open a GOS 3 on PCSE Online if it’s been issued by another practice. We hope this issue will be resolved by the middle of next week. If you need to submit a GOS 3 that you can’t retrieve on PCSE Online, you can complete the paper form presented by the patient.
We will continue to monitor the system and thank you for your patience.