Important Information for Ophthalmic Users
22 July: System downtime
We're letting you know about scheduled maintenance taking place tonight
Due to maintenance, PCSE Online will be unavailable from 19:00 to midnight tonight, Thursday 22 July.
Tonight's maintenance will make the following improvement to the ophthalmic claims solution:
14 July: Important update - system improvements
We’re pleased to confirm the following improvements have been made to our online Ophthalmic solution following system maintenance on 13 July:
We hope you’ve found this update useful. If you have any queries, please get in touch with the team via our online form here and select ‘Ophthalmic payments’ from the drop down menu.
13 July: Update on PVNs
The PVN issue has now been resolved for the majority of postcodes. Please proceed with submitting PVNs as normal via eGOS or PCSE Online and if you encounter any postcode problems please contact firstname.lastname@example.org for assistance.
If you have been unable to submit a PVN in the time frame required by regulations due to the recent issue, please set the visit date and time for the earliest date and time allowed by regulations and contact email@example.com with a request for the to update the date and time of the visit. You will need to quote your ODS code, the PVN reference number and the date and time the visit is due to take place.
12 July: System update
We are aware that users are not able to submit domiciliary PVNs due to an issue with the ONS postcode file. Our technical team are working to resolve this as soon as possible. We will advise you how to proceed with any 48 hour PVNs you need to submit today, once the issue is fixed.
12 July: System update
Due to scheduled maintenance, PCSE Online will be unavailable from 7pm to midnight on Tuesday 13 July. We're sorry for any inconvenience this may cause.
05 July: System update
Due to scheduled maintenance, PCSE Online will be unavailable from 19:00 to 23:59 on Tuesday 6 July. We're sorry for any inconvenience this may cause.
24 June: System update
We wanted to let you know that the planned migration of our data centre, which was scheduled to take place between 1900hrs on Saturday 26 June and 1100hrs on Sunday 27 June, has been postponed. We will be back in touch with further details on when this will take place.
In the meantime, you can continue to submit online claims as usual.
17 June: System update
We're continuing work to address the ongoing system latency experienced by some users of PCSE Online in the late afternoons.
We're monitoring system performance and we anticipate an improvement following the planned migration of our data centre, which is scheduled to take place between 1900hrs on Saturday 26 June and 1100hrs on Sunday 27 June.
18 June: Retrospective adjustments for sight tests
As you will be aware, the GOS sight test fee and domiciliary fees were increased on the 1st April 2021. The new rates have been paid since 28th April, any claims made after the 1st April and before 28th April will be adjusted on your July GOS payment to reflect the fee increase. This will show as an adjustment on your PCSE Online statement.
PCSE Online - update 12 June 13:00
We are aware some users have experienced intermittent issues with PCSE Online. Our technical experts have resolved the issue, and we continue to monitor system performance. We are sorry for any inconvenience this has caused.
PCSE and NHSEI have published Business Continuity Guidance for Ophthalmic Contractors to ensure General Ophthalmic Services can continue during any system outage, available here for your reference.
Postcode Search for GOS Claims - update 15 June 08:30
The postcode search for GOS claims was not working on 14 June. Our technical experts resolved the issue and we continue to monitor performance.
System latency - update 10 June
GOS 3 claims – update 13 May
Ophthalmic users are reminded to recheck the details in GOS3s created on 10 or 11 of May before submitting them and create a new claim if any issues are present.
We are also aware users are currently unable to open a GOS 3 on PCSE Online if it’s been issued by another practice. We hope this issue will be resolved by the middle of next week. If you need to submit a GOS 3 that you can’t retrieve on PCSE Online, you can complete the paper form presented by the patient.
We will continue to monitor the system and thank you for your patience.