As part of our ongoing commitment to create national, consistent services for all our users we have introduced an online form for the pre-visit notification of domiciliary visits.
The new online form can be accessed via the link below and provides an easy way to enter and submit all the information required in a Pre-Visit Notification (PVN).
To complete the form, contractors will need to provide the following details:
When all the details have been correctly completed the form will be available to review, save and print as a pdf for future reference before it is submitted. Please note you are required to keep this for your records.
The sender will then receive an acknowledgment email with a unique case reference number. The subject heading of the email will include the post code of where the visit is due to take place to help you easily reference which PVN the case reference number relates to.
The reference number should be quoted in any further correspondence about the PVN.
The new forms will ensure PCSE has all the information needed on a PVN to process the associated GOS 6 claim.
There are specific timescales for submitting PVNs in order to comply with GOS regulations. These are:
If between 3 and 8 weeks’ notice of a visit was given originally, then any number of patients can be added or substituted by amending the original PVN up to 48 hours before the visit.
If between 48 hours and 3 weeks’ notice of a visit was given originally, then the contractor may notify the substitution of a maximum of TWO patients by amending the original PVN. If the original notification was for only one patient only, the contractor may add one more patient to the original PVN.
Yes, the online form will allow for substitutions and amendments to be made. To add or substitute patients on a PVN you have already submitted:
Up to three changes (additions or substitutions) may be made at the time of the notified visit, but only if it would not have been possible to give 48 hours notice, for example in respect of a new resident or a person who has only just developed an eye or vision problem.
Where a same day addition or substitution has been necessary, the GOS 6 for the patient concerned should be annotated with “same day substitution for PVN [reference]”.
If a contractor is unable to visit a residence on the day arranged for reasons beyond his control, e.g. due to an outbreak of illness at the care home, another venue may be substituted on the day of the visit, provided NHS England has already been notified of a planned visit to the alternative venue and this visit has not yet taken place; and b) the contractor informs NHS England and they agree.
Contractors should contact the relevant NHS England office for permission to make a same day venue substitution
To make the amendment once a venue substitution has been approved:
The ODS code is also sometimes referred to as a TP code because it starts with TP followed by three alpha numeric characters. In total it is made up of five characters.
If you do not know the ODS code for your practice you should contact the Exeter Helpdesk on 0300 3034 034 or E-mail: firstname.lastname@example.org
To help ensure your PVN is processed promptly, the preferred option for submissions to PCSE is via the online form.
If you are not able to use the online form, you must complete the standard PVN template in full and email it from an nhs.net email address or as an encrypted email from a non nhs.net email address to:
The email subject field should clearly state:
Original or Amended PVN for <contractor name> in <PCT code>
The fully completed paper form can also be posted to:
Primary Care Support England
PO Box 350
Further information can be found in: Making Accurate Claims.
A practical guide to daily General Ophthalmic Service (GOS) practice produced by the Optical Confederation.