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Submitting paper forms

If you are not yet ready to use PCSE Online or eGOS, you can find guidance on using paper GOS forms in this section. 

Please note the current paper GOS forms are only valid for claims up until 31 January 2021. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 February 2021. Use the New Paper forms tile below to learn more. 

The forms are now available to order via the PCSE portal.

Paper claim forms are still acceptable for all GOS activity, if you are not yet able to submit claims electronically. When you use the new forms, there are new batch headers that need to be used as well and these need to be downloaded from our website - we no longer send these out. Find out more via the tiles below.

  • You order the paper GOS forms (GOS1, 2, 3, 4, 5 and 6) from PCSE Online. The forms are delivered to the practice.
  • The appropriate form is completed by the optician during the patient’s visit for their sight test or optical repair.
  • Forms must be completed correctly to ensure they are not rejected. You can get some helpful guidance on completing and signing GOS forms in Section 5 of this Making Accurate Claims guide.
  • Once forms are completed, they are posted to Primary Care Support England,  PO Box 350, Darlington, DL1 9QN.


Thinking about moving online?

Using PCSE Online, the GOS form will be automatically checked to ensure all information is correct before submission, reducing the number of rejected claim forms.

Forms submitted by the cut-off date for your area will be manually checked and processed, and passed for payment, ready to reach your account on the payment date for your area. If there are any errors in the forms, the forms will be rejected, and will be returned to you with a cover sheet explaining which section(s) are incomplete. Please amend and resubmit them to us for processing and payment.

If you use PCSE Online to order paper forms, you're already registered. So why not take a look at the online payments system next time you place an order?

Learn more about the new ophthalmic payments service


Good to know

Adding an ophthalmic performer is different process to just creating a new user.

Once you're logged in as the user administrator, choose User Management

Next choose the Performer Management option, type in your Performer's GOC number and press enter. 

If the Performer already has a PCSE Online Performer User Account, you will see the Performer's first and last name. To add them to your practice:

  • Choose Click here to view
  • Tick the role(s) you want to assign to the Performer in your practice
  • Click on Update

Performers can have more than role with a practice.

If the Performer does not have a PCSE Online Performer User account:

  • You'll need to confirm the Performer's email address and telephone number
  • Click Update
  • You'll be taken to the Create Portal User screen, where the fields the Performer's details are pre-populated
  • Select Performer as the role
  • Click on Create

The performer will receive an email with a link to verify their PCSE Online account and create a password.

User Administrators

User administrators manage access to the PCSE Online system. They can:

  • Set up colleagues within their practice with appropriate roles
  • Deactivate users when staff leave
  • Edit user access if roles change


Ophthalmic User Roles

These are the roles that are available for the user administrator to assign to colleagues within their practice:

  • User Administrator
  • Contractor Signatory
  • GOS Performer*
  • GOS Claim Manager
  • OPH Statement View
  • OPH Supplier Signatory
  • OPH Head Office

* Please read the previous section on Adding a Performer before assigning the GOS Performer role. 


Create Users and assign roles

The user administrator should log into PCSE Online

  • Click on User Management
  • Click on Create User
  • Enter the users details (name, email, telephone number)
  • Select the role(s) for that user - a user may have more than one role
  • Click on Create

The new user will receive an email with a link for them to verify their account and set up a password.

For further information on user roles, create, editing and deactivating a user, view our Ophthalmic User Management Guide.

What else can I do in PCSE Online?

As well as the online Ophthalmic payments service, there are other services you can use in PCSE Online, depending on your role.


Existing Ophthalmic Performers

Existing Ophthalmic Performers can use PCSE Online to access Performer List services.

  • Change personal details
  • Change local office
  • Change practice details
  • Manage withdrawal from Performers List


Pre-registration Optometrists

Pre-registration optometrist can use PCSE Online to apply to join the Performer List.


Ophthalmic Practice managers and staff

Ophthalmic contractors and Ophthalmic practice staff can also use PCSE Online to order supplies, such as NHS stationery - log in to PCSE Online to order.