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Support & Guidance

The PCSE Online Opthalmic payments service has an intuitive interface that makes the system user friendly and simple to navigate. 

However, if you find you do need support, take a look at our range of user and video guides below.

 

PCSE Online Welcome Pack

Whether you're thinking of moving to online GOS claims, want to view your statements or it's your first time submitting a claim through PCSE Online, take a look at our Welcome Pack for PCSE Online Ophthalmic Payments services.

PCSE Online Ophthalmic Payments Welcome Pack

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User Guides

A guide to Ophthalmic Payments system

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A guide to making a GOS3 claim

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A guide to making a GOS6 claim

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A guide to managing user accounts

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A guide to making a GOS4 claim

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Payment Dates for PCSE Online Claims

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A guide to making a GOS1 claim

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A guide to making a GOS5 claim

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Cut-off and Payment dates for Paper Claims

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Business Continuity

For guidance on how to submit claims retrospectively following a system outage or issue please refer to the ‘Business Continuity Guidance’ below.

Business Continuity Guidance

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PCSE System Outage Log

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Video Guides

GOS1 New Style Paper Form Video Guide

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GOS3 New Style Paper Form Video Guide

Watch

GOS4 New Style Paper Form Video Guide

Watch

An intro to PCSE Online by Optometry Today

Watch

 

Preview of new GOS Forms

With practices now moving to submitting GOS claims online, the current paper GOS forms are only valid for claims up until 31 January 2021. New style paper forms, designed for use if online claims are not possible, will be in operation from 1 February 2021.

 

Download batch headers for new paper GOS forms

New paper forms must be submitted with a new batch header and there is a batch header for each type of claim. Please download the batch header you require - we no longer send these out to contractors

Top tips

  • Don’t forget to enter your ODS code to make sure your forms can be processed
  • Attach one copy only of the batch header to each batch
  • Maximum of 100 forms per batch - submit multiple batches if you have more than 100 of any GOS type to submit
  • Any old forms dated up to 31 January should be submitted with an old batch style header as usual
  • Do not mix old and new forms in the same batch from 1 February onwards as they may be rejected

Batch header for GOS 1

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Batch header for GOS 5

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Batch header for GOS 3

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Batch header for GOS 6

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Batch header for GOS 4

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PCSE YouTube Channel

Watch our #KatrinaExplains series of how to video guides and webinars, available on the PCSE YouTube channel here. Subscribe to the channel to be notified when we upload more videos.

Help

If you have any questions, type a keyword in the search box.

System Outage Log

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