Support & Guidance

The PCSE Online Opthalmic payments service has an intuitive interface that makes the system user friendly and simple to navigate. 

However, if you find you do need support, take a look at our range of user and video guides below.

Getting started with PCSE Online

Whether you're thinking of moving to online GOS claims, want to view your statements or it's your first time submitting a claim through PCSE Online, take a look at our Welcome Pack and intro to PCSE Online Ophthalmic Payments service.

User Guides

Business Continuity

Video Guides for Paper GOS Forms

Paper GOS Form Desk Aids

Download batch headers for new paper GOS forms

New paper forms must be submitted with a new batch header and there is a batch header for each type of claim. Please download the batch header you require - we no longer send these out to contractors. 

Top tips

• Don’t forget to enter your ODS code to make sure your forms can be processed
• Attach one copy only of the batch header to each batch
• Maximum of 100 forms per batch - submit multiple batches if you have more than 100 of any GOS type to submit
• Any old forms dated up to 31 January should be submitted with an old batch style header as usual
• Do not mix old and new forms in the same batch from 1 February onwards as they may be rejected

PCSE YouTube Channel

Watch our #KatrinaExplains series of how to video guides and webinars, available on the PCSE YouTube channel here. Subscribe to the channel to be notified when we upload more videos.

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