Primary Care Support England

Latest news

April 2017: Changes to mergers and closures notifications 

All practices mergers and closures notifications should be made using the updated practice mergers and closures notifications form. Further information can be found here.

March 2017: Medical records and pharmacy payments update

New urgent medical record request form

From 3 April 2017, all urgent medical record requests should be made using the new form which can be downloaded here.

Completed forms should be emailed securely to: PCSE.enquiries@nhs.net from an nhs.net email address. Please put ‘Urgent record request’ in the email subject line.

Please only use this form if your request is clinically urgent, or if the request is in relation to adoption; gender re-assignment; witness protection; or a safeguarding investigation.

New process for submitting additional pharmacy payments

From 1 April, 2017, all additional pharmacy payments should be submitted to your NHS England Regional Local Team (RLT).

Your RLT will authorise the claim, and instruct PCSE to enter the payment in the Local Payment Application (LPA) via a monthly payment schedule. The payment will then be included in your next payment paid directly by NHS BSA.

For all new queries and claims, please contact your RLT.

February 2017: Amended regulations relating to pharmacy consolidation applications

Amended regulations came into force on 5 December 2016, relating to consolidation applications. PCSE is working with NHS England to assess the potential impact these changes may have on the market entry process.

An application form and supporting guidelines on submitting consolidation applications will be published by NHS England in the next two months. In the interim, a draft application form is available and can be requested by emailing us at: pcse.enquiries@nhs.net, putting ‘Market entry application’ in the email subject line.

January 2017: GP Payments and Pensions update

Annual Certificate of Pensionable Profit deadline – important information for GP Partners

The 2015/16 Annual Certificate of Pensionable Profit has now been released by NHS Pensions. The deadline for submitting completed forms to PCSE is 28 February 2017. A quick guide on how to submit the form electronically or in paper format.

Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay: 2017/18

The Estimate of GP (and non-GP) Providers NHS Pensionable Profits/Pay: 2017/18 form is available from the NHS Pensions website. We would encourage practices to submit your estimate as soon as possible to ensure it is processed in time for the Financial Year end. The deadline for submitting completed forms to PCSE is 1 March 2017.

Forms can be sent electronically to pcse.enquiries@nhs.net, please put ‘Estimate submission’ in the email subject line, or by post to: Primary Care Support England, PO Box 350, Darlington, DL1 9QN.

Type 2 Self-Assessment of Tiered Contributions 2015/16

The Type 2 Medical Practitioner Self-Assessment of Tiered Contributions form for 2015/16 is available from the NHS Pensions website. Salaried and type 2 GPs need to complete and submit this form by 28th February 2017. Forms can be sent electronically to pcse.enquiries@nhs.net, please put ‘Type 2’ in the email subject line, or by post to: Primary Care Support England, PO Box 350, Darlington, DL1 9QN.

Please note, a revised Type 2 Certificate for 2015/16 was issued by NHS Pensions end of January 2017. This only impacts a small number of salaried and type 2 GPs who during the financial year 2015/16, transitioned to the 2015 pension scheme and after transitioning to the 2015 Scheme, had break in service of one month or more, or left the Pension Scheme before 31/03/2016.

If this applies to you, and the existing Type 2 form has been submitted, you may need to download the revised
form and resubmit. NHS Pensions will issue a newsletter with further details

January 2017: New Urgent Records Request Form

If you have an urgent clinical need to access information in a medical record, PCSE can facilitate contact between you and a patient’s previous GP, to ensure the details needed get to the relevant clinician in good time. Based on feedback from practices, we’ve produced a new urgent records request form, so you are clear on the information PCSE needs in order to process your urgent request as quickly and efficiently as possible. You can download the new urgent request form which can be completed electronically. Please email it to PCSE.enquiries@nhs.net putting ‘Urgent record request’ in the email subject line.

January 2017: Market entry update

Amended regulations came into force on 5 December 2016, relating to consolidation applications, new independent prescribers and to enable emergency supplies of drugs. PCSE is working with NHS England to assess the potential impact these changes may have on the market entry process.

January 2017: Ophthalmic Payments update

New GOS tailored submission headers

All opticians should now have received the new tailored GOS submission headers to use, which will help with the reconciliation of payments. Examples of the new submission headers and guidance on how to use them.

Changes to GOS3 and 4 form processing

PCSE will shortly return to individual processing for GOS 3 and 4 forms. Once this has been implemented, practices will receive itemised statements, allowing for easier reconciliation. We’ll start to roll this change out in phases across the country starting February 2017.

January 2017: NPL1 applications update for Foundation Dentists

NHS England has granted an extension for foundation dentists who applied to join the performers list and commenced training in September 2016, giving them a grace period until 31 January 2017, by which time they must be added to the performers list.

We expect that all applications, where we have all the required information, will be processed by the deadline.

We’re aware that there are still a small number of dentists who commenced training in September 2016 but have not yet submitted an NPL1 application form to PCSE. We’d ask any dentist who this applies to, to submit their application as a matter of urgency. Information on applying to join the list or notifying us of a change.

 

January 2017: Returning GMS3 Forms (temporary resident forms)

GMS3 forms can be scanned and uploaded to the records section of the portal by selecting ‘GMS3 Form Submission’ on the screen header. The upload facility is on the left hand side of the page. Please ensure all sides of the form are scanned, save the image as a pdf and upload each patient as a separate file.

Alternatively, you can request a label for GMS3 forms through the portal and send the forms in shipping bags.

January 2017: Telephone contact moved from the Preston office

All calls previously taken by the Preston PCSE office have now transferred to our Customer Support Centre.  Customers of the Preston office should now call the Customer Support Centre on 0333 014 2884 with all queries on all PCSE services. There are no changes to the email or postal contact details for the Preston office at this point in time.

January 2017: Market Entry: Amended regulations

Amended regulations came into force on 5 December 2016, relating to consolidation applications, new independent prescribers and to enable emergency supplies of drugs. PCSE is working with NHS England to assess the potential impact these changes may have on the market entry process. PCSE and NHS England will keep pharmacies updated on any changes to the process via this website.

December 2016: GP Payments

Claims for premises rent, rates, and utility reimbursements

All claims for premises rent, rates, utility reimbursements and GP Retainers should now be sent directly to your Regional Local Team or CCG (if delegated) who will authorise the claim, and then instruct PCSE to make the payment via a payment schedule.

Claims for childhood immunisation

NHS England has confirmed that in line with existing SFE guidance, PCSE should not be processing manual childhood immunisation. Practices must submit details of all vaccinations via Open Exeter (NHAIS) on a quarterly basis. PCSE are then required to use NHAIS to calculate the payment.   It is important that vaccination lists are submitted before the cut-off date (i.e. the last day of the second month of the quarter in which the payment is due) or

PCSE will be unable to calculate the payment. For further information and details on how to submit vaccination lists via Open Exeter, please see the childhood immunisations guide.

NHS England has advised that any practice who misses the submission date should contact their Regional Local Team (RLT.) Payment would then be made at the RLTs discretion.

December 2016: Medical records movement service – for practices outside of the West Yorkshire pilot

As a result of service improvements, the changes to CitySprint routes and the distribution of MREs for first time registrations, some practices may see a temporary increase in records delivered, with potentially a greater volume over the next couple of weeks before returning to expected levels.

On average, the current record movement time is three to six weeks. This is from the time CitySprint collects a record (i.e. the point it is released by the current practice or from a storage facility) to the time it is delivered to the receiving practice. These timescales are comparable with records movement timescales prior to March 2016.

There are currently two main reasons why some records requested are taking longer to arrive than the three to six week average:

  • Records in storage: The majority of archived medical records (for those patients not previously registered with a GP) are currently kept in NHS England’s third party storage facilities. PCSE and NHS England are currently working together to improve access and the time to locate and pick the records out for onward distribution. As part of our plans for the future, all records stored by NHS England will be moved to a central, secure PCSE facility, which will allow for easier and quicker access.
  • Medical Record Envelopes (MREs for first time registrations): practices have been waiting for MREs for first time patients (i.e. babies and new entrants to the NHS) registered between March and November 2016. These will be delivered to practices between November 2016 and January 2017 in a single drop off. Further information on when and how these will be delivered has been emailed to practices.

Since the week commencing 14 November 2016, practices have started receiving new MREs for patients registered since 2 November 2016 on a regular basis, as part of their weekly CitySprint records collection and delivery.  MREs for new patients will arrive each week batched in a single, sealed, non-windowed envelope, bag or box (depending on the numbers being delivered.)

December 2016: Ongoing delivery of MREs for first time registrations

Since the week commencing 14 November 2016, practices have started receiving new MREs for first time patients (i.e. babies and new entrants to the NHS) registered since 2 November 2016 on a regular basis, as part of your weekly CitySprint records collection and delivery. MREs for new patients will arrive each week batched in a single, sealed, non-windowed envelope, bag or box (depending on the numbers being delivered.)

November 2016: Urgent Medical Record transfer requests

If you have an urgent clinical need to access information in a medical record, PCSE can facilitate contact between you and a patient’s previous GP, to ensure the details needed get to the relevant clinician in good time. If you’d like us to facilitate the exchange of information between practices, please email PCSE.enquiries@nhs.net and put ‘Urgent record request’ in the email subject line.

In order for us to action the request, please can you state the following for each urgent medical record request to enable us to process these quickly:

  • The NHS number of the record(s) require
  • Confirm the request is clinically urgent
  • OR confirm that the request is urgent due to one of the reasons below. Please note that you do not need to specify which.
    • Adoption
    • Gender re-assignment
    • Witness protection implications
    • Request from a coroner
    • Safeguarding investigation

Please provide, if possible, a safe haven fax number and nhs.net email address so that we can provide the clinically urgent information to you quickly.

We’ve contacted practices who have outstanding urgent medical record requests, to confirm progress made on retrieving the record, and the next steps.

October 2016: Planned changes to some CitySprint routes

Starting from this week (31 October 2016) some of the CitySprint medical records collection / delivery and supplies delivery routes have changed.

If there is a change to your collection / delivery day, or if you have moved from a morning to an afternoon slot or vice versa, you will have received an email or letter notifying you of the changes.

We have reviewed practice opening hours with NHS choices when setting the new routes. If your practice is closed on your new allocated day / time, or if you have any queries on the change, please email pcse.routechanges@nhs.net.

These route changes will help address the issues that some practices have experienced due to them being closed when the CitySprint collection/deliveries take place. We have also considerably reduced the number of practices visited on some routes to ensure that all practices receive a regular weekly records collections / delivery and supplies delivery service.

The advantage to practices will be a more reliable and consistent service, allowing for greater flexibility to respond to urgent requests.

October 2016: Improvements to the tracking labels (update for practices in the West Yorkshire pilot) 

Practices in the pilot area have fed back that they wanted a solution for updating patient information on the front of the Medical Record Envelopes (MREs.) As of week commencing 17 October, we’re changing the tracking labels to enable them to peel off any updated patient information and attach it to the MRE. The current label text “DO NOT ATTACH TO BAG” will be replaced with “May be attached to Lloyd George Envelope”

West Yorkshire pilot practices also fed back that they would rather the tracking labels be provided in alphabetical order of patient last name rather than by deduction date.  As of week commencing 17 October, you’ll start seeing tracking labels being delivered alphabetically for easier handling.

October 2016: Updated supplies returns process 

If for any reason you need to return items, this can be managed by clicking on the Returns link in the PCSE portal.

Previously, there was only the option to return either unopened needles and syringes or prescription pads. We’ve introduced an additional category ‘other’ in the ‘returns type’ drop down section in the portal, so other types of items can be returned.

Once you submit the request for a return, CitySprint will arrange for the collection on one of your regular delivery days. You don’t have to do anything else once the items have been collected. 

October 2016: GP registrar reimbursements

We’re aware there have been some delays in reimbursement of salaries and / or training grants in certain areas.  This is as a result of gaps in the data we’ve received and due to the high volume of individual queries.

PCSE continues to make urgent payments to practices awaiting salary reimbursements where required (including back-pay calculations) and we expect to complete these in time for scheduled registrar payment runs in October. NET team representatives will be in contact with individual practices where there are gaps in information we hold in order to complete this activity.   If you have any questions regarding outstanding registrar salary reimbursements, please contact your local NET representative.

July 2016: Performers Lists Applications

As we approach the busiest time of year for applications, a quick reference guide to the process has been produced for trainees applying to join a list, including the timelines they need to be aware of. Routine trainee applications take approximately 12 weeks to process from start to finish.

July 2016: Screening Update

NHS Breast Screening Units will take over responsibility for the breast screening administration functions currently provide by PCSE when the Breast Screening Select (BS-S) system goes live. This is scheduled to be by 1 August 2016. The BS-S implementation team are communicating with BSUs and other stakeholders to manage the transitions.  If you’d like to know more, please contact: mat.jordan@phe.gov.uk. PCSE will continue to deliver the cervical screening administration support service. Visit our Cervical Screening page for more information.

July-August 2016: Relocating services delivered by local PCSE offices

On 21 July, services will relocate from our Surbiton and former NHS SBS Derby, Ferndown and Gloucester offices. On 18 August, services will relocate from our Bristol, Darlington and Hull offices. Visit our contacts for PCSE services page to find the new contact details to use.

Contacts for PCSE services

JUNE 2016: Supplies – improvements made to the online portal

The PCSE Portal houses the new national catalogue of approved items – including stationery, prescriptions pads, needles and syringes.

In response to customer feedback, we’ve recently updated the catalogue to improve the description of items, and refined unit quantities to ensure more appropriate amounts are provided. Our customers can login to the portal here.

PCSE only supply items included in this catalogue. Your practice should continue to source any other items through existing arrangements.

June 2016: Relocating services delivered by our Reading, London, Devizes and Cornwall offices

As part of our plans for the future, PCSE is relocating the primary care support services currently delivered by our Reading, London (Kirk House and Stephenson House), and the former NHS SBS Devizes and Cornwall offices.

From 21 June 2016, customers who use these offices should contact our new Customer Support Centre for access to and for queries on primary care support services.  We have written out to service users of these offices to provide the new contact details. If you have any queries on these changes, please email PCSE.enquiries@nhs.net. For a guide on when contact will move from all local PCSE offices to the Customer Support Centre, please see http://pcse.england.nhs.uk/officeclosuresinformation/

May 2016: Relocating services delivered by our Doncaster, Liverpool, Maidstone, York offices

As part of our plans for the future, PCSE is relocating the primary care support services currently delivered by our Doncaster, Liverpool, Maidstone and York offices.

From 19 May 2016, service users who use these offices should contact our new Customer Support Centre for access to, and for queries on primary care support services.  We have written out to service users of these offices to provide the new contact details.  If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

April 16: Supplies portal update

The new online supplies portal is up and running. The portal provides GP Practices, Dentists, Opticians and Pharmacies with an easy way for ordering and tracking supplies, including NHS stationery, pre-printed forms (such as Prescription pads and GOS forms), needles and syringes.

We would encourage any practice who has not registered for the online service to do so. The FAQ section (link to; http://pcse.england.nhs.uk/help/) provides information on how you can register your practice. If you need support with registering or accessing the portal, please email PCSE.enquiries@nhs.net and put ‘Portal registration support needed’ in the subject the line.

April 16: Medical records movement update

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In March 2016, PCSE began to introduce the new medical records movement process for GP practices. This is moving from a service that varied hugely across the country to a standardised process for every practice. We are introducing the new process in phases.  Regular updates on how this new service is being implemented are posted here.

April 2016: Relocating services delivered by our Walsall office

In April 2016, we are relocating the services currently delivered by our Walsall PCSE office. Our Walsall office delivers:

  • Medical records movement
  • Performer list application management
  • Pharmacy Market Entry
  • Registrations
  • Supplies management

From 25 April, customers of the Walsall office should contact the new Customer Support Centre for access to, and for queries on these services.  We have written out to customers of our Walsall office to provide the new contact details.  If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

March 2016: Relocating services delivered by our Bridgwater and Chester office

As part of our plans for the future, Primary Care Support England (PCSE) is relocating all the services currently delivered by our Bridgewater and Chester offices.

From 17 March 2016, service users who used the Bridgwater and Chester offices should contact our new Customer Support Centre for access to, and for queries on our services.  We have written out to service users of these offices to provide the new contact details.  If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

March 2016: Update for Serco customers

On 1 April 2016, Primary Care Support England (PCSE) will take on responsibility for the primary care support services currently delivered by Serco.

Our priority is to ensure the safe and secure delivery of existing services, but we’ll also be introducing new arrangements to help us create national, consistent and easy to use services for all our customers. Please see our leaflet which sets out the changes you can expect to see.

How can I access primary care support services from 1st April 2016?

From 1 April 2016, Serco customers should contact the PCSE Customer Support Centre for access to, and for queries on all services.  We have written out to current Serco service users to provide the new contact details. If you have any queries on these changes, please email PCSE.enquiries@nhs.net.

March 2016: Update for NHS SBS customers

On 1 April 2016, Primary Care Support England (PCSE) will take on responsibility for the primary care support services currently delivered by NHS SBS.

Our priority is to ensure the safe and secure delivery of existing services, but we’ll also be introducing new arrangements to help us create national, consistent and easy to use services for all our customers. Please see our leaflet which sets out the changes you can expect to see.

How can I access primary care support services from 1st April?

For the majority of services, customers should continue using existing contact details for now. Calls will be moved in stages to the PCSE Customer Support Centre, so by early 2017 it will become the single point of contact for all customer queries.  We will keep you up to date on any changes to contacts.

Exceptions to the above:

  • Ophthalmic payments
    From 1 April 2016, Opticians who currently work with NHS SBS should contact the PCSE Customer Support Centre regarding payments. We have written out to opticians to provide the new contact details.  If you have any queries on these changes, please email PCSE.enquiries@nhs.net
  • Medical records movement and supplies management
    From 29 March, PCSE is changing how medical records are moved for all GP practices in England. We’ll introduce a new safe and reliable process that will be both easy to use and standardised across the country.

At the same time, we’ll introduce a new online portal which will provide GP Practices, Dentists, Opticians and Pharmacies with a quick and easy way for ordering supplies from us.  All practices should have received further information on these new services, including what they need to do to register their practice to use the PCSE portal. For further information, please email PCSE.enquiries@nhs.net.

25.01.2016: Changes to GOS form processing

During February and March this year, we are introducing a national standardised system for GOS form processing. As we move towards this national solution, the first step will be to batch invoices for all claims. Opticians will receive one receipt for the total amount of claims rather than an itemised statement.

This will be a phased transformation. This first step will reduce times in dealing with errors in GOS forms and improve cash flow, with errors being corrected in real time.

In the autumn, the new national solution for processing paper GOS claims will be finalised. This will result in all opticians across the country operating on one national system, which will continue to batch invoices and will include itemisation of individual claims.

11.01.2016: Your new quick and easy supplies management service

In March 2016, we will change the way GP Practices, Dentists, Opticians and Pharmacies order supplies from us, and how these orders are fulfilled and tracked. A new portal will provide you with a quick and easy means of ordering NHS stationery, pre-printed forms (such as Prescription pads and GOS forms), needles and syringes. Find out more about our new Supplies services.

11.01.2016: GP Practices – your new fast and secure records movement service coming March 2016

We are changing how medical records are moved for all practices. New arrangements will include using one national courier firm to manage the movement of all medical records, and introducing an online portal where practices can track the movement of records.

A national record movement trial will start 8 February 2016. Shortly after the trial, we will roll out the new process to all practices in England. Find out more about our new medical records service.

04.01.2016: Introducing the PCSE National Engagement Team

A team of regional and local managers has been set up, to provide you with hands-on support as we introduce new arrangements for accessing your primary care support services.

Local managers will work with our service users to make sure you are aware of planned changes, and know the practical steps you will need to take to be ready.

Regional managers will link in with LRCs and other interested stakeholder groups, providing information, answering questions, listening and feeding back any concerns.

If you have any questions, or would like someone from the National Engagement team to attend one of your local meetings to talk through the changes in person, please email pcsengland@capita.co.uk.

14.12.2015: The PCSE Customer Support Centre opens its phones for business

Our new Customer Support Centre opened 14 December 2015. Initially the centre is taking calls from service users of our Chelmsford, Derby, Huddersfield, Mansfield, Leeds and Yeovil PCSE offices. Any emails or post previously sent to these offices should now be directed to the Customer Support Centre.

Throughout 2016, calls to local PCSE offices will gradually be moved to the Customer Support Centre and by early 2017, it will become the single point of contact for all PCSE enquiries. We will be contacting service users to let them know when the changes are about to happen for them, and to give them all the contact details and information they need.

30.11.2015: Primary care support services – who delivers what?

Over the years, primary care support services have been delivered by a range of suppliers and provided under local arrangements. Through a contract with Capita, NHS England is looking to introduce a number of national, standardised PCS services.

Not all PCS services are part of this contract with Capita, and some services will continue to be delivered by other organisations – including Commissioning Support Units, CCGs, NHS Shared Business Services and NHS Pensions.

To help service users understand who provides the services you are most interested in, NHS England has produced a summary of all PCS services and confirmed whether these are delivered by PCSE or another organisation. This summary can be found by on the NHS England website.

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Stakeholder bulletins

The Primary Support England stakeholder bulletins will provide you with regular updates on the changes being introduced to primary care support services.

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