Primary Care Support England

Contacting PCSE

For the majority of customers, the PCSE Customer Support Centre is now your single point of contact for all services. If your local office is Clacton-on-Sea your contact details will remain unchanged until further notice. If your local office is Preston, calls have now transferred to our Customer Support Centre.

Please select the contact details you require

Clacton-on-Sea; Carnarvon House

Clacton-on-Sea; Carnarvon House

For Registrations, GP Payments & Pensions, Pharmacy Payments, and Screening Administration Support services
Primary Care Support England,
Carnarvon House,
Carnarvon Road,
Clacton-On-Sea,
Essex,
CO15 6QD
General email: acecic.ecsenquiries@nhs.net
General telephone: 01255 206016

Email for screening services: acecic.screening@nhs.net
Telephone for screening services: 01255 206012

Email for GP Payments & Pensions and Pharmacy services: acecic.ecspayments@nhs.net
Telephone for GP Payments & Pensions and Pharmacy Payments: 01255 206031

For NHS England Supplies, GP Patient Records and Ophthalmic Payments:
Customers should now use the PCSE Customer Support Centre:
Primary Care Support England,
PO Box 350,
Darlington,
DL1 9QN
Email / online: please use the online enquiry form below
Telephone: 0333 014 2884

The National Engagement Team (NET)
The move to a national PCSE service is supported by our locally based NET team, who are here to provide hands-on support as we introduce new arrangements for accessing primary care support services. Contact details for your local NET contacts.

Preston; Preston House, Fulwood

Preston; Preston House, Fulwood

For Registrations, GP Payments & Pensions, Pharmacy Payments, Ophthalmic Payments, Performer List and Screening Administration Support services
Address: Primary Care Support England
3 Caxton Road,
Fulwood,
Preston,
PR2 9ZZ
Email: lasca.customerservices@nhs.net
Email for screening services: pcse.screening-preston@nhs.net
Email for GP information & requests: pcse.informationservices@nhs.net
Telephone: Customers should now call the Customer Support Centre for all queries on 0333 014 2884

For ordering NHS England Supplies, GP Patient Records and sending GOS forms
Customers should now use the PCSE Customer Support Centre:
Address: Primary Care Support England,
PO Box 350,
Darlington,
DL1 9QN
Email / online: please use the online enquiry form below
Telephone: 0333 014 2884

The National Engagement Team (NET)
The move to a national PCSE service is supported by our locally based NET team, who are here to provide hands-on support as we introduce new arrangements for accessing primary care support services. Contact details for your local NET contacts.

PCSE Customer Support Centre / All other contact

PCSE Customer Support Centre / All other contact

The Customer Support Centre is open from 8:00-17:00, Monday to Friday for all services:

Phone: 0333 014 2884
Email / online: please use our enquiry form below
To enable us to log and respond to email queries as efficiently as possible, please can we ask that you do not copy in other PCSE email addresses when emailing us at: pcse.enquiries@nhs.net.
Post *: Primary Care Support England, PO Box 350, Darlington, DL1 9QN

*Any post, including any claim forms, returns or cheques currently posted to PCSE, should now be sent to the Darlington address above, which is a secure storage and distribution facility. If you wish to courier your documents to us, please note there is a separate address for courier firms to use: Capita Document & Information Services (PCSE) Unit 1, Roundhouse Road, Faverdale

The National Engagement Team (NET)
The move to a national PCSE service is supported by our locally based NET team, who are here to provide hands-on support as we introduce new arrangements for accessing primary care support services. Contact details for your local NET contacts.

Email

Please note: We are aware of an issue some people experience when emailing our main enquiry email pcse.enquiries@nhs.net. Where users request a Read Receipt for emails the auto reply they receive indicates that the email has been deleted without being read, causing understandable confusion and concern for some users. Please be assured that these emails have not been deleted and will have been directed to the correct team in PCSE to read and action.

Unfortunately, we are currently not able to fix this issue.  We are waiting on some new functionality being introduced to NHS mail 2 within the next couple of months, which we expect to resolve this issue.

For complaints: If you feel the need to complain, please email us at: pcse.complaints@nhs.net.  We will contact you initially within three working days of receiving your feedback to let you know who is dealing with your complaint and when we will be in contact again. With all complaints, we aim to respond fully in writing within 40 working days, in line with NHS England’s complaints process.